Staybridge Suites Cleveland Mayfield Heights Beachwd by IHG

Reviews

• BS

  Bryan Salmond

  Aug 11, 2026
  5.0
  New favorite place to stay. Loved the 2 suite room for our family of 7. Great value with the included breakfast. Beds and room were comfortable and clean. Love the kitchen, so convenient! Will be staying at Staybridge in the future! Thanks to the staff for making it easy and comfortable.
• VG

  Vivek Giridharan

  Aug 3, 2026
  1.0
  Room: #155 Date of Stay: July 31 IHG Loyalty Status: 10-Year Member IHG Complaint Reference: 10600643743 A Horrifying Display of Incompetence and Broken Standards—IHG Needs to Retrain This Staff As a loyal IHG member of over 10 years, I expect a baseline of comfort, accountability, and basic hospitality when I check into a property. Unfortunately, my experience at the Staybridge Suites in Mayfield, OH on July 31 was an absolute disaster from start to finish—highlighting a complete breakdown in management, staff training, and basic guest care. We arrived late, checking in around 10:30 PM and getting into room #155 by 10:45 PM. Walking in, the room was stifling. The AC unit displayed 73°F, so I dropped it to 66°F. It refused to cool. By 12:30 AM, it had barely crawled down to 72°F, finally reaching 68°F by morning only because it took hours to sluggishly catch up. When I went to the front desk to get help, the response from the staff was nothing short of horrifying. I was told the hotel was fully booked, they had zero fans to offer, and there was "no solution" for the problem. In other words, as a paying guest, I was expected to sweat through a miserable night. When I asked about a late checkout due to our late arrival and the ruined night's sleep, the night desk agent told me I could stay until 12:00 PM, but advised me to check back at 10:00 AM for a possible extension. To make matters worse, stepping into the bathroom yielded another unpleasant shock: the soap and body wash dispensers were completely empty. I couldn't even take a proper shower upon arrival or before heading out. When I went to the front desk about the empty soap, I was told I needed to "find some of the service guys" myself—as if hunting down housekeeping is the job of a paying hotel guest. When I finally tracked down a service staff member, she simply pointed me right back to the front desk. By morning, the staff's internal communication proved to be entirely dysfunctional. The morning front desk agent gave me an attitude over the missing body wash issue and abruptly contradicted the night staff, telling me I had to check out by 11:00 AM sharp. Let's be clear: this isn't just a frontline employee problem; it is a fundamental failure of management. When hotel staff are untrained, unsupported, and completely unequipped to handle basic guest needs, it creates a hostile, frustrating environment for everyone. If management fostered a proper, supportive workplace, staff would actually be trained to care for guests. Instead, you are met with a revolving door of poor communication and zero accountability. With an active IHG complaint registered (#10600643743), I expect a brand of this size to take serious corrective action. Treating a 10-year loyal member with this level of apathy is entirely unacceptable, and this property needs a complete overhaul of its management and operational standards.
• SM

  Sarah Montz

  Aug 2, 2026
  4.0
  This was a nice hotel. The location felt safe. Staff was friendly and helpful. Breakfast was great. We were there during the Canada fires so unfortunately the pool was closed. Our room had repeated issues with the toilet not flushing which was frustrating. All in all though, the place was clean. We would stay again.
• AZ

  Andrew Zach

  Aug 1, 2026
  2.0
  Friendly staff, breakfast was great, but the room cleanliness was sub par. The room wasnt swept when we entered the room. Tv in living room was broke. Bedspread was stained on both of the beds. Fridge had dent and we couldnt open the silverware drawer. They didnt even offer a discount for the bad room experience.
• A

  Артём

  Jul 27, 2026
  5.0
  Нам дуже часто приходиться родиною подорожувати з дітьми. Ми були в різних готелях майже завжди це бюджетний варіант. Але цей готель кращі з усіх де нам довелось бути. В нашому номері було дуже багато місця також за весь час поки ми тут були ну по-справжньому відпочивали від шуму плюс достойний сніданок. Персонал це окрема історія ми по-справжньому задоволені відпочинком в цьому готелі. Якщо б можна було поставити 10 балів а не п'ять ми поставили б 10 балів. Рекомендую кожному хто подорожує з родиною особливо з маленькими дітьми.👍🙂 Головне на що треба звернути увагу тут ІДЕАЛЬНА чистота за що окремо подяка персоналу 👌👍👏

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