Best Western Mason Inn

Reviews

• JJ

  Jason

  Aug 7, 2026
  4.0
  I stayed at the Best Western in Mason and overall had a good experience. The hotel is clean, well lit, and feels well maintained for an older property. There is a noticeable scent throughout the hotel that almost smells like cologne—not unpleasant, just distinctive. The front desk staff weren't the friendliest, but I didn't have any real issues with service. My room was clean and comfortable. There were some stains on the carpet squares, which isn't surprising for an older hotel, and the bathroom could definitely use a little renovation. The flat-screen TV had plenty of channels and options, including HBO. The pool and hot tub were both clean and well kept. The real standout, though, was the breakfast. It's a fantastic spread with waffles, eggs, sausage, several cereals, yogurt, hard-boiled eggs, orange juice, hot coffee, and plenty of choices. Much better than I expected for a hotel in this price range. The location is also extremely convenient, right off the expressway with plenty of shopping across the street and a Waffle House right next door if that's your thing. It appears to be a family-run property, and you'll often see members of the family around the lobby, which gives the place a little more personality than your typical chain hotel. The fitness center is also fantastic. For the price, this was a solid stay. It's not a luxury hotel and there are a few areas showing their age, but it's clean, convenient, has a great breakfast, and offers good value. I would definitely stay here again.
• MD

  Michael Dryhurst

  Jul 26, 2026
  5.0
  I wasn't sure what to expect based on comments I'd heard on here. All I can say is as of July 26th 2026 this place is very clean , the pool and hot tub are sparkling clear and properly sanitized, the room is very clean, spacious, and comfortable. I haven't had their breakfast yet but I'm sure it will be as good as anything for a hotel stay included breakfast. The dining area is clean and roomy. For less than $90 total tax and all, I plan to make it our go-to hotel on our bi-annual pilgrimage trip we make to Tennessee and back a couple times a year.
• CC

  Crystal

  Jul 21, 2026
  1.0
  Only reason its even getting stars is because of its location to KI. For 2 night 2 rooms I booked first night fire alarms Second night fire alarms they literally turn the key for faulty fire alarm to go off every hour so dont expect to get any sleep. This stay was an unsafe inhabited . Kept getting woke up was told Id get refunded if left was given a card and told to call manager on Monday. I called today told would only do 50% next stay got rude with threatening if I left a bad review he'd give nothen. Management needs to be replaced here. Old carpets did come home with bits on er confirmed was bed bud bits . Carpets old black mold in ceiling in bathroom. I didnt want the 50% off as Id never be staying here again. He told Expedia he wasnt going to refund me but give 50% off who would want to stay again if I didnt stay the full time the first time let aknown the bug bits. This is the worst experience I've ever had hot water was barely. Have ice machine on 2nd floor but didnt work at all. It ranks of smell and old and moldy !! I gave manage multiple times to make right even Expedia called 3xs he still refused. Just know hes money hungry and doesnt care about your stay or what happens
• CB

  Crystal Barr

  Jul 20, 2026
  1.0
  Only reason its even getting stars is because of its location to KI. For 2 night 2 rooms I booked first night fire alarms Second night fire alarms they literally turn the key for faulty fire alarm to go off every hour so dont expect to get any sleep. Kept getting woke up was told Id get refunded if left and a card and told to call manager on Monday. I called today told would only do 50% next stay got rude with threatening if I left a bad review he'd give nothen. Management needs to be replaced here. Old carpets did come home with bits on er confirmed was bed bud bits . Carpets old black mold in ceiling in bathroom. I didnt want the 50% off as Id never be staying here again. He told Expedia he wasnt going to refund me but give 50% off who would want to stay again if I didnt stay the full time the first time let aknown the bug bits. This is the worst experience I've ever had hot water was barely. Have ice machine on 2nd floor but didnt work at all. It ranks of smell and old and moldy !! I gave manage multiple times to make right even Expedia called 3xs he still refused. Just know hes money hungry and doesnt care about your stay or what happens
• JL

  Jameson L

  Jul 15, 2026
  1.0
  Terrible stay and terrible customer service and terrible response to a customer and I’m also a paying customer in that room and your response is not only unprofessional, but it is also dishonest.You falsely claim that we were given a "brand new A/C." That never happened. No air conditioner was replaced during my stay. Repeating that claim does not make it true.You also falsely accuse us of looking for a free stay. We never once asked for a free night, a refund, or complimentary accommodations. What we asked for repeatedly over four day was a room that was actually cool enough for my family to be comfortable. When it became clear the issue wasn't going to be fixed, I chose to leave. That was my decision because my children deserved better than sleeping in an uncomfortably warm room.Using another guest's experience after I checked out to discredit mine is completely irrelevant. Our reviews reflects what my family experienced during our stay, not someone else's. Instead of acknowledging that your staff failed to resolve a problem we reported multiple times, you chose to publicly accuse a paying guest of trying to get a free stay. That is a serious accusation, and it is completely false. It demonstrates a lack of professionalism and accountability. We stand by every word of my review because it is truthful. If your goal is to protect your reputation, you would be better served by addressing legitimate guest concerns instead of making false statements about your customers.

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