Holiday Inn Express & Suites Kent - University Area by IHG

Reviews

• JL

  J L

  1 day ago
  3.0
  I'm torn between 2 and three stars. Call it a 2.5 star hotel for this review. First, the staff the staff were great and very friendly. That goes a long way. Breakfast, while not impressive, got the job done. The hotel exterior, grounds, lobby etc all look good and were obviously redone relatively recently. The mattresses are fully wrapped which I'm glad to see is becoming standard practice at almost every hotel I stay in these days. The rooms probably had a facelift in the not too distant past. Some parts of the old stuff poke through like the bathroom floor that just looked awful. If you don't notice little things like that you won't care. What really hurts this property is the thinness of the walls and floors. I heard every step the person in the room above me took. I heard every conversation in the room next to me. It's a shame in the last facelift they didn't add some thick padding under the carpeting as that would help a lot. If i were doing it over I'd definitely try my best to get a 3rd floor room because I'm a light sleeper and am easily woken up by loud footsteps on the ceiling.
• SS

  shauna spears

  Oct 1, 2026
  1.0
  I paid 488.00 for 2 nights and I had toddlers with me . This place isn’t kid friendly . They complained 3 times of kids being loud . Mind you the floors are super thin and I could hear the people above us and not complained . For this kinda money and not kid friendly , after coming 3 hrs away .im not happy
• CD

  Cierra Dick

  Oct 1, 2026
  1.0
  Definitely not kid friendly people always complaining about little babies
• HG

  Harrison Gallaugher

  Sep 10, 2026
  5.0
  Had a great stay ! Staff was very nice. The wifi worked well and the breakfast was delicous. Lot's of channels on the tv ! The price of the room was good. Very happy. Would definitely come again.
• GS

  Godwin Samuel

  Aug 1, 2026
  5.0
  We had a wonderful stay at this Holiday Inn Express! The room was very clean, comfortable, and well maintained, making for a relaxing night’s sleep. The complimentary breakfast was outstanding and had a great variety of fresh, hot options. We especially enjoyed the hot pancakes, eggs, sausage, potatoes, bacon, and the delicious cinnamon rolls. There were also plenty of cereals, milk, and Costa Coffee, which was a great way to start the day. The staff was friendly, and everything was well organized. We would definitely stay here again and highly recommend it to anyone looking for a clean, comfortable hotel with an excellent breakfast.