Best Western Hilliard Inn & Suites

Reviews

• JH

  Jo Horner

  2 days ago
  3.0
  Room was ok. Floor tiles in bathroom were loose. You can see the hotel hallway light around the door inside our room... having the thought that our door wasn't closed all the way. Other customers were smoking weed on the property. You couldn't walk outside without the weed smell smacking you in the face. Our floor (2nd) smelled like weed in the hallway. You cannot convince me that the workers didn't smell it as it was so strong. The location was great since I had an important doctor appointment 2 minutes down the road, which is why we chose to stay here. Room was clean. The bed looked comfortable, but it wasn't comfortable for me as a side sleeper. My husband enjoyed the breakfast. I didn't eat, so I have no opinion. The snack station was good. I wish it was updated and a little bigger with more options. The hotel washer & dryer was right below us, so every time the washed was on spin cycle, it vibrated our whole room 2.5/5 is my rating from this visit.
• GL

  Gary Lawson

  Aug 17, 2026
  2.0
  The good first: location was super, the parking area was great, the room was so so. The bad! No hot water! I think they turned it off overnight! They ran out of coffee in the morning! The sausage had a hair in it yuck! The breakfast was so so at best. The . middle rates were ok. The check in was smooth
• BD

  Barb Devitt

  Aug 17, 2026
  5.0
  very nice king room, staff was kind and helpful, one of the cleanest rooms I've ever stayed in and the bed was very comfortable. microwave and fridge in room. shower was great.
• JJ

  Jamie Johnson

  Aug 9, 2026
  2.0
  We didn't stay here, but we visited family who were staying here in room 113. We walked in their room and a horrible stench hit us in the face. Smelled like stale urine and something else. They aren't people who smell, so I know it wasn't them. The hotel looked nice and clean, but dang, that smell ruined it for me.
• KS

  KYJE SH

  Aug 1, 2026
  1.0
  Location 4 Cleanliness 1 Room Readineas 0 Room soundproofing 2 Inside the room, a towel used by the previous guest was left fully wet hanging on the shower curtain. Unidentifiable black stains remained on the bedsheet. It was to the point where I doubted they were even new sheet. This Hotel was so pathetic that I didn't even feel it was worth complaining about.