Staybridge Suites Columbus-Dublin by IHG

Reviews

• JJ

  Joanie

  Jun 9, 2026
  2.0
  The room was so dirty & really smelled of cigarette smoke, the baseboard & shelf were broke, kitchen cupboard was loose, no ice machine in the hotel, the door on the outside on the south side of the building didn't even lock. The hotel really needs lots of cleaning, repairs and updates! The guy at the front desk was great!! Very personable, pleasant, caring and helpful!!
• JF

  Jessica Flowers

  May 26, 2026
  4.0
  My family stayed in a suite with two double beds. We needed a hotel with a separate bedroom with a door to make bedtime and naps easier, this aspect was nice. I also appreciated the large fridge and microwave, as we brought some kid friendly groceries with us for our stay. While the rooms are described as “updated” ours seemed to only be surface level updated. The furniture and decor was newer but the bedroom door didn’t actually latch shut correctly so we had to wedge it closed with a towel so we could watch tv in the living area while the kids slept. The cabinets had been painted and hardware updated but under the kitchen sink was stained and gross as this is where the garbage is hung on the inside of the cabinet door. The bathroom was haphazardly renovated with globs of caulk on the door itself and the framing, paint splattered on the floor tile, large cracks in the wall and the door looked as if it had previously suffered water damage, the entire bottom was swollen and chipped. The bathroom door handle had been replaced but the knob was now smaller and revealed old paint lines and nails, I don’t know why the entire door wasn’t just swapped out. We were also on the first floor and had some ants coming in from around the living area window. The breakfast was okay, not spectacular. The staff was friendly and the person who checked us in was wonderful. The pool area was well maintained and the kids enjoyed swimming. The overall towel situation was a bit odd, we had four people on our reservation but only three large towels in our room and two washcloths. The pool was out of towels and we had to ask the front desk and they only brought five, when there were about 15 people swimming, another family went to ask for more towels. We also had no hand soap in our room, there was shampoo near the bathroom counter but not hand soap, we ended up using the provided dish soap from the kitchen area to wash our hands. I was disappointed our experience didn’t reflect what I had read in reviews before booking this location.
• JD

  Jennifer Deaton

  May 24, 2026
  5.0
  Clean, quiet hotel. Fantastic breakfast with new entrees every day. Stayed in the 2-bedroom suite. Very spacious. Hotel was fully booked and parking lot filled up. Several construction trucks and trailers took up multiple spots. Lots of hot water and water pressure. Beds were comfortable.
• RZ

  Rob Z

  May 21, 2026
  5.0
  I absolutely had to leave a review for our experience. The reservation Specialist (Joshua) I was connected to in South Africa was absolutely AMAZING! My daughter was stranded with her friend in Ohio with no place to stay due to multiple issues with Hilton. I called IHG and was connected to Joshua in South Africa. I explained what had happened with my daughters room at 2 Hilton properties and that she was 9 hours from home with no hotel or way to get one and in complete panic mode. Joshua assured me he would take care of it as he could only imagine how I felt as a father that my daughter was stranded that far from home and I couldnt be with her. He stayed on the phone with us for 1.5 hrs and called about a dozen properties trying to get my daughter a room. He was finally able to speak to Jay at the front desk at Staybridge Suites in Dublin Ohio and get my daughter a room for the night. They dealt directly with me and made it seamless for my daughter. Thank you Joshua for all of your effort to help someone you will never even meet. Businesses need more people like you and I hope your management compensates you in some way because you went over and above anyone I have ever dealt with at any hotel. And thats saying alot from 27 years of travelling around the country while serving in the Air Force...And thank you Jay at Staybridge for your help as well. Between the 2 of you, my daughters trip went from a stressful and scary panic to an enjoyable time with her friend. They also got to enjoy the concert they drove out to see. I wont forget how this was handled. I have been a Hilton Diamond member for over a decade and they did not help us at all. I am proud to be a IHG member and will make sure IHG sees more of my business in the future! From a Veteran and a father, I sincerely thank you! -Rob
• JP

  Jay Pearson

  May 16, 2026
  4.0
  Bathrooms need updated. Other than that, great hotel.

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