Staybridge Suites Columbus-Airport by IHG

Reviews

• JS

  Jessica Shoemaker

  Apr 18, 2026
  1.0
  This week will be the last time I ever check into this hotel. Elevator's been broken for God knows how long. I agree to check in to a room on the third floor knowing this. Fine. The front desk agrees to give me early check-in and check out because of rewards and also the inconvenience of walking up three flights of steps. I noticed that a lot of the property has been in decline. The common area outside was overgrown and filthy. The day of my checkout, The first bay knocked on my door at 10 minutes after checkout time asking why we were still in the room. I calmly explained why and that I had late checkout. 20 minutes later. The second very rude made knocked on the door and asked me why I was still in the room that I did not have late checkout. I explained to her that it was told to me when I checked in that I would have late checkout. Then 5 minutes later the front desk called very rudely telling me that she never agreed that I should have light checkout. I said you didn't check me in the lovely lady that checked me in. Gave me early check-in and late checkout. That's why I'm still here. I am a very good tipper and I did not tip, given that the 40 mins that we stayed extra past checkout, we were interrupted and bothered three different times. I left my makeup bag with my toothbrush and hairbrush zipped into it behind on the counter as we rushed to leave due to all of the harassment. And I bet you'll never guess that when I called back to let them know I'd be back later in the day to pick it up that day told me it was never turned in. Big shock right?? I wouldn't stay in this place if I were you. Plenty of other options around this area to be treated so poorly
• JB

  Jacob Brown

  Apr 7, 2026
  2.0
  No hot water for the first 24 hours that I was there. They made no attempt to provide other accommodations or compensation. I eventually had to drive 30 mins to a relative's to shower because I had plans later that day. Rooms are dingier than the pictures suggest, but serviceable. Internet is very slow. For some reason the hallways smelled really bad.
• WM

  Waller Monica

  Apr 3, 2026
  5.0
  Love it
• JD

  Jason Diekmeyer

  Apr 1, 2026
  5.0
  Nice hotel and close to a few places to eat
• TC

  Terlinzica Craig

  Mar 27, 2026
  3.0
  My family and I stayed here for 2 nights for a mini staycation per my daughter’s birthday request. In my search for the right hotel for my family size, I found that Staybridge had the right accommodation for our wants/needs: a place to play, eat, sleep (it’s like a mini apartment). However, I was quite skeptical about making the reservations because of all the poor reviews, so I decided to view the hotel for myself before I decided to book our stay. I spoke to Paige and she gave us a tour of the hotel but couldn’t let us see a room because the rooms were all getting clean for the next bookings, however she said we could stop back at any time to see if a room was available to view, so I did. She wasn’t there but another employee was able to show us a suite. Both Paige and the young man were able to answer my questions and were pleasant in doing so. Paige also informed us that the hotel will be renovated later this year. So, I booked the 3-queen bed suite and requested the suite that I viewed. I wanted to stay on the first floor because I have young girls that love to flip plus the elevator was still down. When we arrived, we were checked in by the same young man that showed us the room before. When we entered the suite, it smelled fresh and appeared clean. However, after the first night I noticed that there were cobwebs in a few of the rooms including the living room area, the single bedroom shower has a slow drip, and we could hear the guest upstairs walking around in the early morning. I informed the front desk about the issues, and the housekeeper came down quickly to get the cobwebs and dirty towels and bring back fresh ones. The hotel really needs a DEEP cleaning and repairs. Also, the rooms didn't have a TV guide or information about the hotel, nearby restaurants or things around Columbus (considering that this is a hotel near the airport). As for the amenities, the pool was available but cold. Once you got in the pool and played around it was ok. The pool area needs a clock so we can know time and not have to get out and look at our phones (I actually left my phone in the room). The courtyard was nice to run around and to play basketball, they even have a firepit. The breakfast was ok, typical hotel breakfast. The food could have been hotter, and the sausage could have been cooked longer (I like brown sausage). Overall, we had a good mini vacation and will book again after the renovations! The photos show the suite before we checked out. Thank you Staybridge looking forward to future stays!

Frequently Asked Questions About Staybridge Suites Columbus-Airport by IHG