Holiday Inn Express & Suites Columbus Airport East by IHG

Reviews

• GG

  GageD Gage

  Jun 27, 2026
  4.0
  I honestly don’t know what the deal is with a lot of the bad reviews on here personally, I think it’s people just being petty because they had some slight issue and now I want to take it out on the hotel. I’m very impressed with this property so far the two girls working at the front desk were very lovely very friendly and professional. My room is nice. It’s clean. It’s comfortable. They even have a hot tub, which seems to be hard to find at Hotels anymore. All in all, I’m happy with my room and this property. I’m glad I chose to stay here. I forgot to mention I also have a nice fire pit and seating area outside for guest use, I haven’t got to check out the breakfast yet, but from my experience of holiday Inns in the past they’ve always provided a good continental breakfast.
• RK

  Ray K.

  Jun 19, 2026
  1.0
  Booked in advance. Rate changed by almost 50 dollars. Front desk staff was really friendly. Bathroom shower door was broken and the tile was cracked and filled with the wrong caulk. Everyone's feet were sticking to carpet. Breakfast was good. I won't be staying here on my next trip.
• DS

  David Smith

  Jun 18, 2026
  5.0
  Nice hotel, very clean and the pool is bigger than I thought. Can't do better for the budget. Had a problem with my TV and they replaced it within an hour!
• KN

  Keturah Nisan

  Jun 15, 2026
  1.0
  I have stayed in many hotels over the years, and I have never experienced anything as shocking, disrespectful, and unprofessional as what happened during my stay. My party was approved for a late checkout of 1:00 PM. This was confirmed with the hotel and, according to a member of the housekeeping staff, it was clearly noted on the housekeeping board. Despite this, a housekeeping supervisor identified to me as Danny approached our room and, without knocking, forcefully opened the door. The door flew open so hard that it startled both of us and could have easily struck someone standing nearby. The first thing we heard was a loud voice demanding to know what time we were leaving and when we were checking out. There was no knock, no announcement, no respect for our privacy, and no regard for guest safety. We were shocked and disturbed. For a moment, it genuinely sounded as if someone had kicked the door in. When my companion informed him that we had been granted a late checkout, his demeanor changed immediately. He left, and when I attempted to address the situation in person, he could not be found. The front desk informed us that multiple guests have complained about this individual, yet no action has apparently been taken. We were later told he had left the property instead of speaking with us directly. What is even more concerning is that a staff member stated that he was aware of our late checkout and should have known we were authorized to remain in the room. If that is true, then this was not a misunderstanding. It was an intentional disregard for a guest’s privacy and hotel policy. As a paying guest, I expect basic professionalism, respect, and security. No guest should have to worry about a supervisor entering their room without knocking, especially when they have an approved late checkout. This incident left me feeling violated, disrespected, and completely unwelcome. I strongly urge hotel management and corporate leadership to conduct a thorough investigation. Do not limit your inquiry to management. Speak with front desk staff and housekeeping employees who witness these interactions firsthand. If multiple guests have complained, then this is not an isolated incident. Because of this experience, I will not be returning. What happened was unacceptable, and no guest should ever be treated this way.
• JH

  James Hall

  May 9, 2026
  5.0
  Great breakfast, great customer service, rooms were very clean.

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