Candlewood Suites Columbus North - Polaris by IHG

Reviews

• JS

  Jordan Simmons

  Jun 22, 2026
  2.0
  Stay was ruined by car break-ins. No warning or heads up. Our stay at Candlewood Suites was pleasant until my truck was broken into during our visit. Unfortunately, I was unaware of the current crime conditions in the area and was not informed of any concerns by hotel staff. As I later learned, my vehicle was one of several affected, along with at least four other guests’ vehicles. This incident had a significant impact on my family reunion trip, which brought my entire family to town, and it ultimately overshadowed what should have been a positive experience. The Columbus Police Department was notified; however, no officer responded to the scene. Additionally, while the hotel staff acknowledged the situation, no meaningful assistance or support was provided beyond reiterating the hotel’s policy that it is not responsible for theft, loss, or damage to guests’ property. While I understand the hotel’s liability limitations, the lack of communication regarding area safety concerns, combined with the absence of support following the incident, left me feeling disappointed and unsupported during a very difficult situation. Sincerely,
• YV

  Yohanna Vazquez

  Jun 12, 2026
  2.0
  Please read my review: CARS ARE VANDALIZED EVERY SINGLE NIGHT!!!! Like 10 to 15 cars. Nobody does anything. Room has a decent size, but not clean. Bathroom has black mold on the tub. Carpet is dirty, had to have shoes on all the time. Pet fee is not disclosed on the website, not a crazy fee though. The beds are the most uncomfortable bed I have ever slept in. Pool is not heated. We stayed in because of the kitchenette and the free laundry. Otherwise no. Never again.
• RC

  Rory Cavender

  Jun 7, 2026
  2.0
  Hotel is old but works great for us construction workers. For the most part hotel staff is nice. As far as your vehicle, I’ve been here 4 months & have seen 20 cars broken into. The hotel believes they have no responsibility for anything & haven’t did anything to improve on the safety.
• RA

  Royce Allen

  Jun 7, 2026
  1.0
  June 7th 2026. Checking in and was informed there were 15 cars broken into the previous night and 4 the night before. Said they were targeting pickups. Looking for weapons and tools. They offered to cancel my reservation with no penalty. Since I was in a pickup and had tools. (No weapons) I left and when further north. I appreciate the honesty and canceling my reservation. Apparently this is not just here. Several hotels in the area were hit as well. Sounds like this is a common issue.
• TC

  Tom Chiatalas

  Jun 7, 2026
  2.0
  May 6-7 many cars vandalized in this and adjacent hotel parking lot. Broken windows. Leave nothing viewable in your car!