Best Western Suites

Reviews

• XP

  xopher Payne

  5 days ago
  4.0
  First BW I've stayed at that doesn't have carpet in a room,made if feel like a Motel 6. Staff is great.
• SZ

  sabrina zimmerman

  May 3, 2026
  5.0
  It's good for the price not a lot of people the front desk lady was kind and allowed me to check in a bit early
• JS

  Jennifer Springer

  Apr 19, 2026
  1.0
  I feel like I should get at least a partial refund if not a full refund. The bed cover, lamp and curtain looked like there was blood stains on them. The ceiling looked like it had a nut stain on it, the deadbolt to the door wouldn't lock, the conditioner in the shower was empty, the vent in the bathroom stayed on for a couple of minutes and would shut off on it's own, the toilet would wobble when you sat down on it and the coffee cups had no lids.
• TT

  Teresa Turner

  Apr 15, 2026
  4.0
  The hotel was great. The rooms were very nice and large. The bathrooms while they were very clean you could tell they had some wear. The tub had some rust on the valve and there were a few cracked tiles on the floor. Nothing much just signs of wear. I very much appreciate that our rooms were across the hall from each other so we were able to visit with my mother in law. We thought that the breakfast had a lot of variety and we were happy with it. I would have given a 5 star review except for the bed in our room was super soft and the wear in the bathroom. When we're in Columbus again I would be happy to stay here.
• JB

  Jenny Bailey

  Mar 16, 2026
  2.0
  Pros: room was ready before check in time. Laundry room staff was friendly and helpful. The toppings for the waffles was yummy, and the breakfast staff was nice. Bed was decent. Cons: Check in was a pain in the butt. The do not accept cash, even if you leave a card on file. Then the card reader wasn't working right. The lady at the front desk was kind of rude and not helpful at all. We got a suite with a jacuzzi tub, it needed cleaned before we even could get in. Luckily I had cleaning supplies in my car, since I clean houses for a living. The room wasn't very clean at all. We found a card key behind the dresser, the blankets were stained, furniture was old, dinged up, pictures in the room were spotted and covered in something sticky, bathtub was rusted and the drain plug in the Jacuzzi had to be held open to drain the water, and front to tub was rusted. The room's heater / AC unit had broken buttons so you couldn't adjust your heat, and it had a terrible smell, woke up at 2am super stuffy and couldn't breathe well bc air quality was terrible. I was fine once we left. I asked the third shift front desk worker if there was water to fill my bottle anywhere and said "not really " then I asked for some extra pillows bc ours were flat and she said they all were and to go down the hall and knock on the laundry room door and ask the laundry doing laundry for a pillow. Then she went back to her cell phone call. Thankfully the laundry room worker was nice about it. But I've never had to go looking for a pillow before. Anyway , for the price they're charging for a room, I expected more. I was very disappointed, and we I highly doubt we will be back. Also there was a loud noise in the room that sounded like plumbing running non stop. .so maybe the room next door filling up their tub.

Frequently Asked Questions About Best Western Suites