InterContinental Cleveland by IHG

Reviews

• BK

  Brian Kilroy

  Oct 6, 2026
  3.0
  Rooms, especially bathrooms are dated and in need of refresh.
• JO

  Jeremy O'Neill

  Sep 22, 2026
  4.0
  Good sized rooms, clean neat with the good amenities. Location is excellent for Cleveland Clinic and walkable to Case Western.
• JJ

  J83

  Sep 16, 2026
  4.0
  Would have given 5 stars, but after paying $550/night for 3 nights, they wouldn't let me stay in the room an hour past check-out while waiting for my father to wrap up a test. Also, when I asked, they gave me a stock BS excuse that was easy to falsify (woman told me they were "completely booked," but Google showed plenty of availability). Unfortunate. Check-in is 4pm. They could have EASILY accommodated my very reasonable request. Management: She was from France, working the morning of September 16th.
• WW

  william

  Sep 9, 2026
  5.0
  We stayed here like so many due to its direct connection through the skyway with the Cleveland clinic. The front desk Staff, especially Elizabeth were Very professional and very attentive to our needs, knowing many of us have medical issues occurring, in addition, david in concierge was superb and made sure our transportation schedule was Top notch. Whomever is the chef along with the servers, especially room service such as Ryan or beyond perfection. I say this have an experience some of the best hotels in the world along with some of the best restaurants and the quality of the food. The presentation was completely five star. Our room service attendant named Ryan was superb. In fact, he should be a jazz singer, top classy guy. I strongly advise upper management to continue their top Quality training and to continue to make sure the staff are well taken care of because they sure go out of their way to help us all. I will repeat. The quality of food was superb along with its presentation and servers like Ryan.
• OA

  Omar Al Ali

  Sep 1, 2026
  1.0
  I am writing to formally express my serious dissatisfaction with the unacceptable way my check-in and subsequent complaint have been handled. I arrived at the hotel at approximately 11:30 AM to check in for my reservation of three rooms. I was informed that the rooms would be ready within two hours, at approximately 1:30 PM, and that I would receive a call once they were available. Despite this assurance, I have been waiting since 1:30 PM, and it is now 7:00 PM. More than five hours have passed beyond the time I was specifically told the rooms would be ready, yet I have still not been provided with my rooms or given a reasonable explanation for this excessive delay. I would also like to emphasize that I am not travelling alone. I am here with my elderly parents, a family member who is unwell, and young children. They have all been forced to wait for hours because the hotel has failed to provide the three rooms I reserved. This has caused considerable discomfort, exhaustion, and unnecessary stress for my family. Given the circumstances, I would have expected the hotel and its management to show greater urgency, consideration, and professionalism. What is even more concerning is the conduct of the manager, Kaam. I repeatedly requested to speak with him in order to resolve the situation, but instead of personally addressing my concerns, he appeared to avoid speaking with me. When I continued asking for management assistance and an explanation regarding my rooms, security was called. I find this treatment completely unacceptable and highly unprofessional. I am a paying guest who reserved three rooms, and I was simply requesting the accommodation that I booked and an explanation for an unreasonable delay. Calling security on a guest who is asking for assistance, while elderly people, an unwell family member, and children are still waiting for their rooms, is particularly unacceptable. I am requesting that senior management investigate this matter immediately. I expect my three rooms to be provided without any further delay, together with a clear explanation for what occurred and appropriate compensation for the excessive delay, inconvenience, distress caused to my family, and the manner in which we have been treated. If this matter is not resolved appropriately, I will have no choice but to escalate my complaint to the hotel’s General Manager, corporate/head office, and the booking platform through which the reservation was made. I expect an immediate response and resolution.

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