Hotel Indigo Cleveland Downtown by IHG

Reviews

• CE

  Connie Engels

  Sep 3, 2026
  5.0
  We had a wonderful experience staying at the Indigo Cleveland Downtown. You could not ask for a better location if visiting g for a sporting event. We parked with the valet and never needed our car for our stay. Close to the ballpark and area, and to many restaurants and bars. Text.messages from.the front desk were sent throughout our stay asking if we were satisfied or needed anything. Room were clean and comfortable and staff was friendly and competent. Our.omly concern was the 50 dollar early check in fee, which we chose not.to take advantage of. We would definitely stay here again while visiting Cleveland.
• JG

  Jesse G

  Aug 30, 2026
  3.0
  First time staying here. Room was ok but I don't like the bathroom at all. The shower water valve is in the middle of the shower and you constantly bump into it. Not a good design overall. But the rest of the room was decent. The only real option for parking was to valet at $54 which is way to expensive. Probably won't be returning
• EM

  Elly Messer

  Aug 26, 2026
  1.0
  Although the room itself was fine, my experience with management and staff was very disappointing. I booked and paid for my stay through Expedia. At check-in, I was asked for a credit card for a $60 incidental hold, which is standard. However, the hotel later charged my card for the entire room without informing me. I only discovered the charge days later when reviewing my bank statement. When I asked the manager why no one had notified me of the additional charge, her response was simply, "I'm not sure." I then requested to speak with the accounting manager, but was told she wasn't there yet. When I asked when she would arrive, I was told, "I don't know, sometime between now and 10 a.m.," despite her already being scheduled to be there. The lack of communication, accountability, and professionalism was extremely frustrating. I ultimately had to contact corporate to have the charge reversed. While they were able to assist, I still have to wait 3 to 5 business days for the funds to be returned. This situation could have been avoided with proper training and communication from the staff and management team.
• JA

  Ja. Af.

  Aug 19, 2026
  2.0
  The location is great but as far as the room being clean and the staff. I picked this place for a work trip as it was a preferred hotel. I wish I would have picked other. They charge 60 per night incidental...a 1st for me...staying 5 nights with 60 dollars is wild...no worries, I don't trash rooms or leave them dirty but the room we got wasn't in perfect shaped so I was worried we would get charged for items that were janky when we checked in. I even reach out to ihg. Was told they would escalate the issues to hotel managment. Never heard from them in the "24 hours" they were suppose to follow up. We got a suite where the bathroom didn't look clean...I just let it go as I figured maybe house keeping scrubbed the tub and those streaks were permanent. But under the sofa bed was disgusting...a chair was peeling and a filter in the AC unit was peeking up as it didn't fit. We got in late (9pm) and the next day I worked but after work I wanted to go out and was going to put my laptop in the safe. The safe was locked...so every time I left the room I had to take it with me. Definitely didn't want to be charged for a safe that was pushed shut and locked before we arrived. I never had to worried about a room and its issues until this hotel. We received two towels for a 5 night stay . I called the front desk and room service and never got an answer so never could get towels.Plus no one was at the desk on my way out to work and back to even stop and ask. Call for tissue as the room barely had any got one replacement roll..as if we wanted to steal 1 ply cardboard...like why not give more than one to restock...lol. the soap and shampoo was empty which made me change my assumptions and guess that the bathroom probably wasn't clean plus the towel mat was dirty on the bottom as soon as we placed it down. I never called for the soap to be filled as whenever we did mange to call for supplies it would take a good 40 - 60 mins to deliver. I guess a stay here for 1 night is good but anything longer, probably not.
• JA

  Joel Alsina

  Aug 10, 2026
  3.0
  Dir-vos que quan demanes coses al bar/ esmorzar, pots tardar dues hores per esmorzar. Els meus companys, van està 3 nits a l’otel i encara esperen que els hi facin l’habitació. Els hi anem a dir a recepció i van dir: dacord ho apuntem, sense donar més explicacions/ disculpes. Per altra banda, l’ascensor, amb la gent que hi ha només n’anava un tot i avisar que estava en reparació. A part d’això, l’ascensor era lent i es perd molt temps, sobretot quan vas amb uns horaris en concret. Dit això, el tracte dels camarers amb els hostes, crec que no és del tot correcte, ja que són secs i no gaire agradables. Possiblement, perquè mai es pot dir mai, no em tornaran a veure per aquest hotel. L’única cosa positiva del lloc, és la situació on estàn ubicats. I’d like to point out that whenever you order something at the bar or during breakfast, you can end up waiting for up to two hours just to have breakfast. My companions stayed at the hotel for three nights, and they were still waiting for their room to be cleaned. We informed the reception, and their only response was, “Okay, we’ll make a note of it,” without any explanation or apology. On top of that, with the number of guests staying at the hotel, only one elevator was operating because the other was under repair. Even then, the elevator was extremely slow, which meant wasting a lot of time, especially if you have a schedule to keep. Finally, I don’t think the waiters’ attitude towards guests is appropriate. They come across as cold and unfriendly. For all these reasons, and although you should never say never, I most likely won’t be returning to this hotel. The only positive thing about this place is its location.

Frequently Asked Questions About Hotel Indigo Cleveland Downtown by IHG