Hotel Indigo Cleveland Downtown by IHG

Reviews

• EH

  Emil Hedaya

  2 days ago
  2.0
  Very thin renovation attempt, the hallway and rooms smell old and dusty. The lighting is not good, and the elevator is super slow. Bathrooms are tiny, you have to move awkwardly around to close the door. Not a great value considering what I paid, I wouldn't recommend this hotel to anyone. Very lively part of town so if you are staying on a weekend bring earplugs if you want to get to bed before 2 AM.
• CJ

  C J

  4 days ago
  2.0
  The room smells old with a distinct smell. The bathroom is extremely small you have to pretty much stand on the toilet to close the bathroom door. If you use the toilet with the door open you have to go behind the door to get the tissue. You can barely turn around in the bathroom. Hair was in my bed. The room wasn’t clean properly and the hotel smells better in the lobby than the rooms. I cringed staying there the entire time. The air unit would make this loud noise if I turned the heater on. There was a blue light that flashed constantly from the air unit and when you turned the air on it amplified the old dirty smell. I slept with my shirt over my nose. We valet parked every night and it would take 30 mins to get our car daily no matter how many times we stayed. I chose the earliest flight home to get out of that cringing dirty hotel.
• TG

  Tracy Gracey

  May 3, 2026
  5.0
  We were overly satisfied with the stellar customer service we received from desk manager, Julia. She went above and beyond to ensure our stay, including our pets, was seamless and convenient. The room was fairly spacious, clean and tidy. Breakfast was incredible. Not what you would expect from a hotel AT ALL. Cheaper to park in the garage across the street, than to utilize valet parking as they park your car in that garage anyway. Despite being in a cat friendly room, it smelled clean like what you would expect from a normal room. Would definitely stay here again.
• KN

  Katrina Marie N-A

  Apr 25, 2026
  3.0
  Came into town for a long weekend to catch a Cleveland Indians game at Progressive Field. Best part of this hotel is its proximity to the ballpark, Rocket Arena (NBA's Cleveland Cavaliers and AHL's Cleveland Monsters), and East 4th Street. We checked in on a Friday night and the lady who checked us in was warm and welcoming. The Standard Room (Room 812) was spacious but could be maintained better - there were bit of stains on the wall, dust/vacuum dust on top of the bed, and more lighting would add a better ambience. The pillows were also oddly shaped. We had a nice view of Progress Field - center field (pictured here) as well as Rocket Arena which was down the street of the hotel, so that was nice. There were not enough towels in the bathroom so the next morning we kindly asked front desk (different lady than the one who checked us in) that we get a fresh set, but it did not come until we had to call and ask again. Hotel parking was $50/day with in-and-out privileges which was reasonable. It also pays to be an IHG Member because the prices for non-member pricing/without points felt overpriced. I will say that the reviews made me second guess my choice but it really was not that bad than others' reviews made it seem.
• JC

  Jean Crescenzi

  Apr 21, 2026
  5.0
  Our stay at Hotel Indigo in Cleveland was excellent. We came into town for a Raptors game against the Cavaliers, and the location could not have been better — it’s right across the street from Rocket Arena, which made everything so easy and convenient. The staff were very friendly and welcoming, and the hotel overall was very nice. The lobby was beautiful, and the whole experience was great from start to finish. I would definitely recommend Hotel Indigo to anyone visiting Cleveland, especially if you’re going to a game or event. It’s also very close to the stadiums, all within easy walking distance.

Frequently Asked Questions About Hotel Indigo Cleveland Downtown by IHG