Holiday Inn Cleveland Clinic by IHG

Reviews

• JH

  Julie Hardwick

  Oct 5, 2026
  5.0
  Very nice hotel, clean rooms and friendly staff! I want to give a shout out to Trisha at the Grab and Go counter!! She is so friendly and does her job exceptionally well!! If you have the privilege to stay at this hotel, make sure you stop and say hi to her!! She's the best barista and will make sure you have everything you need!! ❤️
• RR

  Rusty

  Sep 27, 2026
  3.0
  Room was fine but the parking situation was ridiculous. Valet only, and they charge nearly 3x the cost of just parking in the garage yourself and walking. After reading reviews of other customers experiences with valet we opted to walk the 3 blocks back and park ourselves. The room was fine for the most part. The sliding bathroom door was dangerous and could easily break fingers if you weren't careful. Other than that, the room was comfortable and bed was cozy. Would highly recommend parking yourself and walking back over valet.
• AH

  Anne Henriksen

  Sep 22, 2026
  4.0
  I found everyone to be very helpful. Big downside of that place is there are no stores or drug stores or coffee shops around it. They sure could use a CVS on the corner
• JS

  James Stafford

  Sep 22, 2026
  5.0
  Easy to find off the interstate. Very friendly staff who went out of their way to accommodate all our needs and request.
• DK

  Denis Krill

  Sep 1, 2026
  5.0
  When you're at a hospital for medical treatment, you crave accommodations away from home that are friendly, in tip top shape, reasonably priced, with good related supporting services - reasonably priced food, professional staff, good parking or valet. The last thing you want is the opposite of any of these things. We have stayed at this hotel three times in the past 12 months because of hospital appointments at Cleveland Clinic. Each time, we have been impressed with the accommodations and service we were given. Our experience has been consistently excellent. The rooms were among the cleanest and best of the many hotel rooms anywhere we've stayed. The beds were wonderful, the decor is upscale and modern. Everything worked and was in good repair. The AC operated flawlessly and quietly. Toiletries were very good. Towels and washcloths were high quality; shower was excellent. Food service is very good and very economical. Front desk staff was exceptional. Parking is a small weak link with only three handicapped parking spots and very limited off street parking. But we decided on valet parking in the behind the hotel parking ramp at 26.00 daily and, for our needs on this trip, it was a Godsend. Maybe the best thing about this facility is the attention to our needs that was given by top staff, especially hotel manager Jeremy Sigler. We had a few special needs and Jeremy accommodated them all cheerfully and promptly. We felt respected and valued by him and his staff at all times. It made our stay so much brighter and pleasant than we expected. We stay in a lot of hotels and we like to evaluate them for future reference by letter grade. It's a rare hotel we give A+ to - but this one gets that highest rating, deservedly. Thanks, Jeremy to you and your staff for a terrific facility and truly excellent service and hospitality. We'll be back. Denis Krill Grand Rapids, Michigan