Holiday Inn Cleveland Clinic by IHG

Reviews

• ZD

  Zach Duarte

  Jun 21, 2026
  5.0
  Very nice hotel with very friendly and approachable staff. Joquita (apologize if that's not the right spelling) at the valet was the highlight of our night. We arrived around 2am with a trailer and she helped us get situated and distracted the admittedly very cranky kids while we unloaded the car. We would recommend this hotel to anyone!
• LK

  Lindsey K

  Jun 20, 2026
  5.0
  Great location right near the hospital with shuttles available every 20 minutes. If you are traveling there with a vehicle you will have to valet park it for aroubd $27 a day. Pool was only 3 feet deep which was good for the kids. Small spot for food 24hrs(microwavable meals) and on site Cafe with select hours.
• DB

  Discount_ Bane

  Jun 14, 2026
  4.0
  Cleveland in general is obnoxious to navigate. Room was wonderful. Staff was helpful, but the only thing I really didn't like was the fact the whole place is valet only. There are some handicapped spots on the side of the hotel. But not many. The parking garage is right next door. But. That being said, it was a reasonable price, spacious, well climate controlled and there was a pool. Water was pretty warm though.
• RA

  Rodrigo Rodrigues Aragao

  Jun 12, 2026
  2.0
  In general, the staff is underprepared to handle guests' demands. I arrived at the hotel on Saturday night, June 6th, and requested an extra set of towels and two additional pillows, since we were a group of four and there were only enough for three. After waiting longer than 1 hour, the lady at the reception desk rudely said, before I finished speaking, that she had already requested my toilet paper and that I had to wait. I told her I hadn't asked for toilet paper and repeated what I actually needed. Finally, after 20 minutes, the housekeeping team showed up with what we needed. I reported the issue to the receptionist during our checkout on June 7th, and I understood that the hotel was aware of the issue, as this was not the first time this employee had been rude to guests. My question is, if the management is aware of this issue, why haven't they already dealt with it? Underprepared, rude, and impolite employees must not be permitted in any kind of hotel. That was by far my worst experience at a Holiday Inn.
• KS

  Kesha Sowell

  Jun 9, 2026
  1.0
  ⭐☆☆☆☆ I am extremely disappointed with Holiday Inn Cleveland Clinic’s refusal to refund my reservation under extraordinary circumstances. I had reserved a room through Booking.com, but I was unable to check in because my mother was emergently taken to an emergency room at an Akron area hospital. As a result, my entire weekend was turned upside down. To make matters even more stressful, I was slated to be patient myself the very next day and underwent brain surgery at Cleveland Clinic to remove a tumor. My sister was in the exact same situation and had also booked through Booking.com. The hotel where she had a reservation showed compassion and refunded her stay. Holiday Inn Cleveland Clinic, however, refused to do the same despite the documented medical emergency that prevented me from using the room at all. What makes this even more disappointing is that I am also a Cleveland Clinic employee. After everything my family endured that weekend, I would have hoped for a little understanding and empathy. Instead, I was charged for a room I never used and could not possibly access due to circumstances completely beyond my control. I understand cancellation policies exist, but there should be room for common sense and compassion when a guest is dealing with emergency medical situations and major surgery. Unfortunately, that was not my experience here. I would not book here again based on how this situation was handled. ***MY REPLY AND UPDATE TO THEIR RESPONSE*** Unfortunately, this reply highlights exactly why I was disappointed with my experience. While I appreciate the acknowledgment of my circumstances, your response does not address the actual concern. I was unable to use the room because my mother was experiencing a medical emergency, and I myself underwent brain surgery the following day. The room sat unused, and despite these extraordinary circumstances, no exception was made. You mention policies and empathy, but empathy is demonstrated through ACTIONS, not statements. In this case, I was charged for a room I never occupied while dealing with one of the most difficult weekends of my life. What is especially frustrating is that another hotel involved in the same emergency situation worked with my sister and provided a refund. THAT showed compassion and flexibility. Holiday Inn Cleveland Clinic chose not to, is money focused, simple as that. I wasn’t asking for special treatment. I was asking for reasonable consideration during a documented medical emergency. I hope future guests are shown the empathy in practice that is described in this response.