Best Western Canal Winchester Inn - Columbus South East

Reviews

• MG

  Michele Golledge

  Aug 16, 2026
  1.0
  Deserve zero stars.
• AD

  Anthony Dockstader

  Aug 2, 2026
  3.0
  I stayed there for a night's. And they only cleaned the room 1 time. No new towels and they didn't take the trash out. I don't recommend staying there
• AJ

  Ayla Jones

  Jul 31, 2026
  1.0
  I booked the hotel at 4pm after driving 6 hours out of state. Showed up at 10 pm for my room. They magically can't find my room. I show my confirmation email. And I all the clerk had to say was "i don't have your reservation" no apology or offer to get me a room. It becomes 10:20 and the clerks calls me to tell me they gave my room to an unknown person who signed and confirmed my id(supposedly). I have a very difficult first name, there is no way. So do NOT under any circumstance give these people your money. They are 2 stars for a reason Also, proper phone use should be retained with the desk clerk. As he was calling me I could not hear half of what he said so who knows what he said *edit for proof of my confirmation*
• MH

  Major Hoffman

  Jul 18, 2026
  5.0
  Great stay at the Best Western in Canal Winchester. Staff is capable and efficient - Tammy and her team are doing a great job. Smooth check-in/out. Room was clean, fridge and microwave both worked (microwave was actually clean, which shouldn't be notable but often is), and the beds were firm and felt new. Because of the location (there's even an assisted living facility next door), you can reasonably expect a quiet stay, but ear plugs wouldn't be a bad idea as a backup plan (can't blame the hotel for the occasional loud neighbor). A couple of standouts: - Don't expect an elevator - they even say that on the website. There are only 2 floors. - Internet is decent with a quick login you receive with your room key. - They're strict about no smoking, and it shows in the room's cleanliness. Even the mini-split AC filters were clean. With the wildfire smoke tanking air quality during my stay, I barely noticed it indoors with the unit running (what I saw rolling over the dew-coated grass in the morning was NOT the morning fog). - Breakfast area was clean, hot food was worth waking up for, and there were low/no-carb options too, so it wasn't just carb-heavy cereals and muffins. Quality carton milk and small yogurt cups. No bottled water or soda. I was impressed how quickly they wiped the tables and chairs down after someone left a mess. - Location is solid if you have a car. Walkable options include Popeye's, Buffalo Wild Wings, Donato's, Skyline Chili, Wendy's, and Tim Horton's. Kroger and Walmart with more eatery options are a bit further out, but with a vehicle you'd be surprised how much is packed into this small area - there's even a car wash and an oil change place just down the street. Would stay here again!
• SJ

  Simone & Arthur-Zarddy Gwion Jr.

  Jun 29, 2026
  1.0
  Subject: Formal Complaint Regarding Wrongful Reservation Cancellation, Unprofessional Conduct, and Threat of Police Involvement To Whom It May Concern, I am writing to formally file a complaint regarding an extremely disturbing experience my family and I had at your hotel during the early morning hours of June 29, 2026 My wife, children, and I were traveling approximately six hours from Michigan to Ohio. Before beginning our trip, I booked a room through Priceline with the assistance of a live agent. Because we anticipated arriving between 1:00 a.m. and 2:00 a.m., I specifically asked the Priceline representative to contact the hotel and confirm our late arrival. The representative did so, confirmed that the hotel acknowledged our late check-in, and noted it on the reservation. Our reservation was also designated as Pay at Property, and I was expressly told that my card would not be charged until I arrived and paid in person. When we arrived, the front desk employee, Raj, informed me that he had canceled my reservation because my card had “declined.” I asked whether he had seen the notes indicating our late arrival. He admitted that he had. I also asked whether he saw that the reservation was to be paid upon arrival. Again, he acknowledged that he had. Despite knowing both of those facts, he still chose to attempt charging my card before my arrival and then canceled the reservation. I politely asked him to reinstate the reservation or contact Priceline so we could resolve the issue together. Instead, he refused and instructed me to call customer service myself. When I suggested using the hotel phone so we could resolve the issue immediately, he instead threatened to call the police if I did not leave the property. At that moment, I was standing in your lobby after driving six hours with my exhausted wife and children waiting outside. Rather than demonstrating empathy or attempting to solve the problem, your employee escalated the situation unnecessarily. To make matters worse, after insisting there was nothing he could do, he later offered me a room for approximately $140 per night. While standing in the lobby, I checked your own website and found the identical room available for approximately $88 per night. This raises serious concerns regarding: * Failure to honor a confirmed reservation. * Failure to follow documented late-arrival instructions. * Improper cancellation of a Pay at Property reservation. * Poor customer service and unnecessary escalation. * Quoting a substantially higher rate than what was publicly available. I respectfully request that Best Western conduct a full investigation, including reviewing: * The reservation notes. * The cancellation records. * Any attempted card authorization. * Security camera footage. * The employee’s conduct during this interaction. I also request a written explanation of why my reservation was canceled despite the documented late-arrival notice and why the situation escalated to threats of police involvement instead of reasonable customer service. This experience fell far below the level of hospitality and professionalism I expect from the Best Western brand. My family deserved far better after a long day of travel. I look forward to your prompt response and to learning what corrective actions will be taken to ensure that no other family experiences similar treatment. Sincerely, Arthur Reservation Number: 352426361 Date of Stay: June 29, 2026 Hotel: Best Western Canal Winchester Ohio

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