Best Western The Inn at the Fairgrounds

Reviews

• CA

  Carrie Adamski

  Aug 27, 2026
  1.0
  I stayed for one night and the fridge in our room didn’t work along with our air conditioner. The ceiling had brown stains all over it and there was a hole in the ceiling above the shower. When I went to the service desk to ask about my fridge not working they knew immediately which room I was in and stated that it wasn’t working and the new one didn’t come in. They never mentioned it before check in and now all the rooms were sold out. I called customer service today to try and get some sort of money back for not having basic amenities and the customer service representative called the hotel. The hotel staff claimed all the fridges worked in every room and there was no issues. Even though they told me that night and the next morning that they were aware of this and were waiting for a new fridge. The customer service representative could only offer me points that mean absolutely nothing to me.
• PE

  Pam Eschler

  Aug 26, 2026
  2.0
  When we arrived the place seemed clean and basic. The desk staff were rarely at the front desk. You could bring the bell all night and no one would come. The room was service able. The fridge didn’t work and I asked if it could be replaced or fixed and no one ever came. We tried to use the fitness center and it smelled of cat irine badly. The treadmill was taken apart and the elliptical didn’t work at all, very disappointing. The breakfast was quite good. They don’t put coffee or water out for people when you arrive at the hotel. No one greets you and the welcome desk is abandoned. Won’t stay again.
• RH

  Rey Hana

  Aug 20, 2026
  1.0
  I booked a hotel room for three people with two queen beds. When I arrived, the receptionist was rude and claimed the booking was for only one bed; I showed her the reservation, and she said nothing. The elevator wasn't working, so I had to carry my suitcase up the stairs. Early in the morning—at 8:00 AM—someone started banging on the door. An hour later, there was another knock; I opened the door to find a cleaner who said they were checking the rooms. I told her my checkout wasn't until 11:00, but an hour later she knocked again. It was a terrible morning. I was stay in Best Western Downtown Syracuse reception was so friendly, hotel was clean. in Best Western Plus Brooklyn Emmons and Best Western Brooklyn Coney Island., the hotels was so clean staff was friendly. but Best Western The Inn at the Fairgrounds horrible experience. Never again I will stay that hotel.
• CB

  Corrina Bell

  Aug 19, 2026
  1.0
  We were in Syracuse from Canada on August 10th to catch an early morning JetBlue flight from SYR, so we arrived just after 3:30AM (we needed to be at the airport for 4AM). Our flight unfortunately got delayed for a day so the airline booked us in at this hotel. We were already in New York when we heard about the cancellation so it's not like we could've just gone back home. We arrived at the hotel and when we rang the bell for the front desk, the lady came from the back already glaring at us for being there. We told her we had a room booked for us and that we were there to check in. All she did was point at the "check in at 3PM" sign (yes, didn't say a word, didn't even approach the desk, just pointed). We told her our situation and that we had nowhere else to go but all she said was "check in is at 3:00PM, come back then" and sent us away. We ended up needing to call up another hotel and book in there so we wouldn't be left stranded in Syracuse for the next 12 hours. We never came back to fulfill our check in because when we arrived at the hotel initially, we were already stressed by our flight delay and this did nothing more than add to the stress. While I do understand hotel policies exist for a reason (which is why I didn't put up a fight here), when you are a partner hotel for an airline, it might help to be a little kinder to guests/delayed passengers coming to your hotel. My husband and I would've been happy to pay for another night if that was necessary because at that point we had been driving all night and just needed a place to stay. Leaving guests stranded in the middle of the night when you are at a pitch black fairgrounds is truly bad business practice and I hope moving forward a policy can be created on how to support potential guests when they are coming to you in an extraneous circumstance.
• CG

  Connie Goodson

  Aug 5, 2026
  1.0
  We were travelling a distance & decided to stop overnight to break up the journey. We booked this hotel online, which turns out is in the middle of nowhere. We walked into the lobby, and no one was behind the front desk. We didn’t realize the group of people chitty chatting in the lobby actually worked there until someone finally came over to help us. In trying to get our baggage through the front door, the handicap button didn’t work for the automatic door opener so we had to wrestle our luggage through, getting hit in the back with the heavy door closing. The elevator smelled like pot & there was a dirty hand towel on the floor. We were assigned to a room on the second floor. Coming off the elevator, we felt like we were walking into a sauna, the hallway was so hot and humid. The room they gave us was a complete disaster!! Garbage all over the dresser and floor, beds stripped and in a jumble, garbage on the bathroom counter and an empty toilet paper roll. We immediately left to get another room. The staff weren’t exactly friendly. Our second room was on the first floor where be A/C actually worked or was on & that room was fine. The location, when the State Fair isn’t on, is remote. If you don’t eat at the expensive restaurant in the hotel, you have to travel at least 10 minutes to find other options. Breakfast was fine but the yogurt machine was broken. We were disappointed as we’ve never had a bad stay at a Best Western. Unfortunately, we won’t be staying here the next time we’re travelling through.