Crowne Plaza Suffern-Mahwah by IHG

Reviews

• CG

  Chaim Goldberg

  6 days ago
  5.0
  Right next to the Thruway, easy access to shopping and food. The lobby is lovely, staff is friendly and rooms are fine.
• BB

  Barry

  Jul 6, 2026
  4.0
  Here for a wedding in Monsey. Check in was easy. Request for early occupation was met with a prompt response (from a bot) Room and matress/pillows very comfortable. The lobby and ground floor vast and inviting. What I did not care for was the breakfast menu and the buffet. Bigger is not necessarily better - still the unhealthy type of food served at most motels where breakfast is included in the price. There is an omlette station but nevertheless..... There are no restaurants in the immediate vicinity. Fortunately we had brought some bread and cheese so were able to snack in the morning.
• SL

  Shimon Landau

  Jun 25, 2026
  5.0
  I had a wonderful stay at Crowne Plaza. The room was clean, comfortable, and well-maintained. The location was convenient for everything I had planned, and the staff were professional and welcoming throughout my visit. I would definitely recommend this hotel and look forward to staying here again in the future."
• JP

  James Park

  Jun 25, 2026
  1.0
  Stay dates: June 16-19, 2026 I've been staying at IHG properties at least 4-6 times a year, mostly in San Diego, Los Angeles, and Manhattan for the past 5 years. I've accumulated points, chosen IHG over competitors, and considered myself a loyal customer. After this experience, I am done and I mean that. During a family vacation in NJ and NY, my wife discovered the in-room phone wasn't working, leaving her no way to reach anyone for guest or room services. She went to the front desk for help. A staff member named Sharon told her to go talk to the bartender and said she had no other way to help. That alone was bad enough. But what made it truly unacceptable was how Sharon treated my wife during that conversation. She raised her voice. She rolled her eyes. She spoke in a condescending, belittling tone, all over a minor miscommunication about whether my wife said "room service" or "guest/room service." A guest should never, under any circumstance, be spoken to that way by a front desk professional. Later that evening, I asked to speak with the front desk manager on the spot. Sharon told me her manager was not available and that she had no idea when her manager would be in for the rest of the week. In other words, there was no escalation path offered whatsoever. I followed up with a formal written complaint to hotel management. I also contacted IHG corporate directly. I received zero response. Not an acknowledgment. Not an apology. Nothing. That silence tells me everything I need to know about how IHG values its loyal members. I have accumulated IHG points over many years of faithful stays. I now regret that loyalty and am prepared to forfeit every single point rather than give this brand another dollar of my business. I will not return to this property. I will not stay at another IHG hotel. If you are an IHG member reading this know that your loyalty may not mean what you think it does when it actually matters. Avoid this hotel. Avoid the IHG brand.
• JS

  Jeff Smith

  Jun 16, 2026
  5.0
  I recently stayed at the Crowne Plaza Suffern-Mahwah while on a business trip, and I had a very positive experience from start to finish. Upon arrival, I was warmly greeted by the front desk staff, who were professional, welcoming, and made the check-in process quick and easy. After a long day on the road, that friendly first impression was greatly appreciated. The room itself exceeded my expectations. It was clean, modern, and thoughtfully designed. I especially liked the wood flooring, which gave the room a fresh, upscale feel compared to the typical hotel carpet. The décor was tasteful and contemporary, creating a comfortable environment that was perfect for both relaxing and getting work done. Since I was traveling for business, I found the workspace setup to be a major plus. The desk provided plenty of room to spread out my laptop, paperwork, and other essentials. Having a dedicated work area made it easy to stay productive without feeling cramped. The room also had all the conveniences needed for a comfortable stay, making it feel more like a temporary office and home away from home. The hotel was quiet, well-maintained, and conveniently located, making it an excellent choice for business travelers as well as anyone visiting the area. Overall, I had a great stay and would gladly return on future trips. If you're looking for a comfortable, professional, and well-appointed hotel in the Suffern area, Crowne Plaza is definitely worth considering.

Frequently Asked Questions About Crowne Plaza Suffern-Mahwah by IHG