Holiday Inn Saratoga Springs by IHG

Reviews

• MB

  Mark Bassett

  5 days ago
  2.0
  I stayed in this hotel for nine days on a work trip. On the last morning, my hotel phone rang, and the manager asked to go over my credit card for incidentals. I had just woken up and didn’t think it could be a scam having called my hotel room phone. Turns out it was a scam And when I confronted the desk about it, another customer returned and said oh yeah, I heard about that yesterday! So there was someone targeting this Holiday Inn express in Saratoga and they knew about it and didn’t tell the customers. Unacceptable behavior that put their customers at risk. I was able to cancel my card and now I have to redo All of my auto payments. Obviously, it was my fault for giving my personal information out But they knew about the problem and didn’t tell us, that’s terrible.
• DP

  Daniel Parker

  6 days ago
  4.0
  Business trip. Quality accommodations
• SS

  Stew S

  Jun 23, 2026
  4.0
  Good, clean, solid, hotel that was convenient to the city center. Nice staff - especially the evening folk - and the breakfast was much better than the typical mid tier Holiday Inn buffets.
• AL

  Angela Lucia

  Jun 21, 2026
  2.0
  Update: I have unfortunately resorted to retaining Legal Counsel to resolve this dispute. This experience becomes more baffling each day, I’ve never seen a hotel establishment behave in this manner. The General Manager (Julian Miller) only refunded $32. of the overcharges and never contacted me to hear my side of the story. That, actually, explains everything now, as this is clearly a toxic environment that protects toxic employees. Update as of 6/30/26: Thanks to the help of my Attorney, ALL unauthorized charges and ALL disputed overcharges have now been refunded to me. & There is now a fraud dispute claim record against this hotel due to their lack of professionalism and customer service. Hopefully they learned an important lesson from this incident! I would strongly caution any Women to seek out alternative hotels, do not stay here! Original post: Let me first say how lovely the ladies at the front desk were when I checked in Thursday 6/18 evening. Helpful, courteous, friendly (pet friendly!) and they made a great first impression. I was originally booked through Monday, however, the room was hot, and I was traveling with my 2 cats, so I was getting more concerned when the room still hadn’t cooled down by late that night. Also, the tub appeared to have black mold. Long story short, the A/C was not functioning as expected, the Wifi kept cutting off, I hadn’t slept, the cats were overheating and stressed, and I was desperately trying to work with Rob and his friend at the front desk for a solution. Friday morning I asked for the A/C to be repaired, the Wifi to be reconnected, and/or a different room, or help with an early check in at a different hotel. They treated me like I should be punished for every complaint. It was their way or else. I was not a guest, I was a problem, I needed to learn a lesson, I needed to be put in my place. They handed me a 1-866# for tech support, said too bad no other room will have a working A/C either, and were too busy to call another hotel to help me get an early check in. I called tech support, packed my belongings, packed up the cats, connected to another hotel, and made several trips to my car to get out as quickly as possible. To get out their frustration with me they charged me the maximum pet fee, and maximum nightly charge for the next day. I physically left by 12:30 Friday and they’re charging me $740. Rob also said he is the Hotel Manager and he stands by the charges because I didn’t “show him respect”. So now I have to file a fraud dispute with Mastercard. I’ve never experienced anything like this in my life with any hotel, especially not Holiday Inn. They want an argument, not a solution, and I am an easy target. Single woman, traveling alone. They want to show me who is boss, it’s … weird.
• KD

  Kristen DeAngelo

  Jun 21, 2026
  1.0
  Our experience with this hotel was all wrong from the very beginning. We arrived to check-in an hour after check-in time and our room was not ready. We kept being told it would be 30 more mins. but it ended up being 3.5 hrs. During that time, the front desk staff was dealing with many other guests in the same situation as us, and they had zero support from management. The cleaning crew was clearly understaffed and the front desk staff ended up having to help with cleaning to get us into our room finally. This was very evident throughout the hotel in terms of the cleanliness of the facility and especially in the room itself. The room was in need of serious updates and the bathroom and carpet were in need of a serious deep clean. The condition of the sofa bed mattress was horrible. To top it all off, the manager (Rob) checked me out at the end of our stay. I asked about the discount I was told I would get on the room rate due to the extremely delayed check-in and was accused of lying about the amount. In his words, he “needed to do what was in the best interest of the hotel, not just the customer”. I will never stay here again and will make sure my family members who go up to Saratoga multiple times a year also never stay here.