Hotel Indigo Long Island - East End by IHG

Reviews

• BB

  Blanca

  Sep 29, 2026
  4.0
  We've never stayed here before & were there for a wedding. It's a really nice hotel, somewhat of a hidden gem, although I felt the king room was a bit smaller than I am accustomed to. It was very clean and I was surprised to see a water bottle filling station (next to the ice machine). The pool area was beautiful & there are other places to sit outside. The restaurant has lunch & dinner specials including happy hour. A group of us had lunch and everyone was very pleased with their meal. Shout out to Joe V at the front desk who was very professional.
• VV

  Vicky

  Sep 28, 2026
  5.0
  We had a fantastic stay at the Hotel Indigo East End! The staff was incredibly friendly and welcoming right from the moment we checked in, which made us feel right at home.The rooms are absolutely beautiful. The food was excellent, the cocktails were great, and breakfast was awesome too. Everything we ordered was delicious. We honestly can't recommend this place enough and will definitely be staying here again!
• RR

  Ricardo Reyes

  Sep 24, 2026
  5.0
  My name is Ricardo Reyes, my sister Sonia Reyes and I had a quinceañera on September 19, 2026 with Kristen Datoli one of the manager there. I just want to mention that we have the most beautiful night party. Kristen did an amazing job. I want to thank Kristen to make our night special. Service and bartenders were phenomenal. Every single guest of the 200 were satisfied with everything. Food was delicious outstanding the chef Catalino Reyes came out to the party. Meet everyone it was so amazing. I don’t have words to said how satisfied I’m with hotel indigo. My family was so happy that we have the event there. We feel like we were in our house amazing night. I’m forward to book the next event there. Everything was phenomenal. Quinceañera keyli Reyes was very happy all night dancing having the most beautiful night. Thank again hotel indigo I give 100 stars.
• MR

  Maria Reyes

  Sep 22, 2026
  5.0
  We had my nieces 15th birthday party there and it was amazing, the manager Kristen was absolutely incredible. Everything turned out absolutely perfect, the cook Catalino out did himself the food was incredible. Highly recommend this place clean and the staff so nice. if you are looking somewhere to host a big event.
• BR

  Bryan Rivera

  Sep 20, 2026
  1.0
  A Disappointing Experience That Fell Far Below the Standards of an Upscale Hotel Our family stayed at this hotel for a wedding, and several family members gathered at the hotel bar and restaurant afterward for cocktails and food. Unfortunately, what should have been an enjoyable end to an otherwise special occasion turned into an unnecessarily unpleasant experience, largely due to the conduct of one particular bartender. The bartender in question was a young brunette woman with noticeably enhanced lips. I am being specific because I want management to have absolutely no difficulty identifying the employee whose conduct left such a negative impression on multiple guests. From the moment we attempted to place our orders, her demeanor was consistently rude, dismissive, and thoroughly unwelcoming. Every request seemed to be met with an audible huff, an irritated attitude, or the unmistakable impression that serving guests was an inconvenience she would rather not deal with. Her behavior was not simply an isolated moment of frustration; it created an uncomfortable atmosphere for the families gathered there. One particularly telling example was when I ordered a lemonade iced tea, a completely nonalcoholic beverage. The attitude I received for ordering something without alcohol was astonishingly unnecessary. Not everyone drinks alcohol, and guests should never be made to feel as though their beverage choice is somehow beneath the bartender's time or attention. In an establishment charging nearly $500 per night, basic courtesy toward a paying guest should not be an unreasonable expectation. The service surrounding a simple shrimp cocktail was equally disappointing. I waited approximately five minutes just to place the order for a $22 plate consisting of four jumbo shrimp arranged on lettuce. I then waited roughly 15 minutes at the bar. During that time, I was told, "Stay here, don't go anywhere. It'll be out immediately." I signed my check promptly and even left a $3 tip, despite the experience, simply because I did not want to invite further attitude or hostility over leaving no gratuity. Consider how disappointing it is when a guest feels compelled to tip out of apprehension rather than appreciation for the service received. This bartender's conduct was pushy, unpleasant, and entirely inconsistent with the level of hospitality an upscale hotel should be providing. More concerningly, her attitude was noticeable enough to embarrass family members and negatively affect the experience of people who had gathered to celebrate a wedding. Let me be perfectly clear: this review is not about expecting extraordinary service. It is about expecting the bare minimum of professionalism, courtesy, and respect. If a hotel chooses to market itself as an upscale destination while charging guests nearly $500 per night, the hospitality experience should reflect that standard. A premium room rate does not excuse substandard service, nor should guests have to tolerate an employee who behaves as though their presence is an inconvenience. Management would be well advised to take a serious look at the service being provided in its bar and restaurant. The hotel may present itself as upscale, but that evening, the hospitality certainly was not. A wedding should leave guests with wonderful memories. Unfortunately, this experience left our family with an entirely different impression. The bartender's attitude was unnecessary, embarrassing, and wholly unacceptable. If interacting with guests is something an employee approaches with such visible resentment, perhaps a position that does not involve customer service would be a more appropriate fit. Guests are paying for hospitality, not an unsolicited demonstration of how unwelcome they can be made to feel. An extremely disappointing experience that left a lasting and entirely avoidable negative impression of the hotel.

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