voco Times Square - Broadway by IHG

Reviews

• JG

  JOE GULLA

  2 days ago
  5.0
  A NATIVE NEW YORKER IS OBSESSED WITH voco TIMES SQUARE !!!!! I'm a native New Yorker, so I don't impress easily when it comes to NYC hotels. But I am officially OBSESSED with voco Times Square! GREAT room! GREAT view! GREAT hospitality! Everything about this place makes me want to come back. And I HAVE! But what really makes a hotel special is the PEOPLE, and I have to give a HUGE shout-out to KIETH and YASMINE! Fun, friendly, professional, welcoming, and just plain WONDERFUL! They bring genuine personality and warmth to the experience, and that makes all the difference. There's something terrific about finding a hotel in your own city that makes you feel like you're both on vacation. at work AND right at home. voco Times Square, YOU HAVE A FAN! And KIETH and YASMINE, you're THE BEST!
• KV

  Kathleen Vacanti

  4 days ago
  1.0
  IHG member with a cobranded card, booked a bunk room through Expedia because of a better rate- 2 nights over Columbus Day weekend, $944 with fees. Bottom bunk is significantly higher than a standard bed, it was inaccessible for my mother. We were originally told we could not be supplied with a stool, then got one when I said the bed could not be utilized. Also- nowhere in the description of the room at booking via IHG or Expedia was it stated that the bed was high/non-standard, not recommended for anyone with mobility issues. Later that night when I went to the top bunk ready for bed- I found there was only a bottom sheet and a folded, very thin blanket. I had to call the front desk twice for a top sheet and a comforter. During my second call (after waiting 20 min, which the manager picked up), I asked if it would be possible to help me secure a room at a different IHG property for the following night, given things were not going well (we also had a cluster of outlets not working, broken bathroom door handle, the bottom wood corner of the bunk bed out of place so I lifted the mattress to check the structure). The manager invited us to check out early without penalty fees if that’s what we’d like to do. After appx 1 hour since my first call, a top sheet and a 2nd thin blanket came- no comforters in the building. The next morning we went to make coffee but found no coffee cups, just water glasses that didn’t fit in the coffee maker. I secured a hotel next door for the remainder of my trip. At checkout, I spoke with another manager to confirm no cancellation fees, and he took off an amenity charge. Apparently 2 bottles of water, 1 pair of hidden slippers (see picture), and some discounts not provided in writing at check-in cost an additional daily fee. In no way would I ever recommend this property. There are way too many superior options in the Times Square options for a comparable-or better- price point.
• AB

  Ashlee Bruce

  4 days ago
  4.0
  We really enjoyed the location of the hotel, the rooms were so tiny but that probably is the norm in NYC. But they were very clean and cozy as long as you don’t plan on staying in your room but to sleep then it’s perfect. But just as an fyi, make sure to hang your Do Not Disturb sign. My daughter had left the room and I was in the shower, all of a sudden I heard the door to the room open and then my bathroom door slide open and then shut, but I could still see the front door was cracked, so I yelled, Can you please shut the door!” It was the cleaning people coming in, this had to be around 4:45pm-5pm. Now she probably knocked but I am in the shower so can not hear, but I would have not ever thought housekeeping was still cleaning. Then someone came in again about 6pm while my daughter was there, they knocked and then came in. They asked if we wanted towels, she said no thank you, and I told her to make sure to hang the sign on the doorknob. The lady at the desk was sweet when I told her and said she would say something to housekeeping. I was going to talk to management but honestly I was just ready to leave. So recap… Hotel location Amazing, Hotel staff very friendly, Hang Your Do Not Disturb Door Tag
• MJ

  M J

  Oct 6, 2026
  4.0
  Honestly, I wasn’t planning to leave a good review for this hotel. I had a few issues during my stay and was pretty disappointed with the overall experience. But Marcos at the reception really changed my mind. Out of all the reception staff I met, Marcos was by far the kindest. I honestly didn’t see many of the reception staff smiling while helping guests, but Marcos always greeted me with a smile and was genuinely friendly. That really stood out to me, and he was the first person who made me feel a little bit of the warmth of New York during my stay. I also had some problems with my room, and Marcos took care of them from start to finish. He didn’t just pass the problem on to someone else. He actually followed up and made sure everything was resolved. If it wasn’t for Marcos, I probably would have left this hotel thinking, “I’m never coming back.” So honestly, this positive review is largely because of him. And a special thank you to Alex T. as well! He was always kind, greeted me warmly, and was happy to help whenever I needed it. I really appreciated that. Thank you, Marcos and Alex T. You both made a real difference in my stay! Hasta la próxima :)
• MM

  Maya Miller

  Oct 5, 2026
  3.0
  It said not the first time we stay but we stayed this time for a week and out of the week 3 days we didn't get good service and we had to beg for service and then you send me a person like 10 hours afterwards with sheets so I have to do the work I start paying for tell means that someone comes in cleans and change my sheets and I have to do it especially since the we had a double decker and climbing up the second bed is very hard so no bad service and when we filed in the complaint we didn't feel like they took care of us and then because the clerk in the front desk and the day we left bad for us after for three days we had to run after you guys in order to get room service or actually cleaning service that was supposed to get so you took off the fees and offer this point but doesn't that that doesn't make me want to come back if I give you money and I stay a week and I have to beg for service then no even when we ask because they forgot to leave us tea and coffee it took them 4 hours to send someone with a bag of tea and coffee no you don't be happy that way especially not in a hotel that's considered to be a high standard we felt like we're we could have gone to a cheaper motel in in New York where membership but no I hope you take it to your to your notes to take care of your customers or you actually your guests better because it doesn't make me want to come back next time I'll stay in the internet Continental it's the same company they treat us better there sorry but we left with a bad feeling so no

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