voco Times Square - Broadway by IHG

Reviews

• AA

  athena andaya

  3 days ago
  5.0
  We stayed at Voco Times Square Broadway for 5 nights and it was a wonderful experience. 5 Stars! The staff, especially Brenton, was genuinely friendly, professional, and extremely helpful. A+! The rooms are tight—you are in NYC in Times Square so it’s expected—but the room is exceptionally well designed for maximum use of a small space. The room is super clean and the beds are comfortable. There was a no one n room microwave but there is an espresso maker! They have complimentary luggage storage if you check in before check in time. They also have valet parking for a daily fee (no in and out privileges though). We thought it was worth it. The location is great! It’s near the theatres, shopping, food, and subways/trains. Btw, use Google Maps and select the bus/train icon and you will travel like a New Yorker. We highly recommend staying here!
• AB

  Anne Bowman

  4 days ago
  2.0
  Be prepared to wait a long time to check in, to check out, for the elevators and breakfast. The rooms are tiny (appreciate it’s Times Square, but I’m quite small and still felt cramped.) the breakfast charge is confusing - I was told $30 per day to spend at the cafe, but the cafe and hotel staff don’t communicate and I was charged for breakfast (luckily the hotel manually took the charge off but it took a lot of negotiation). There is another charge of $30 per day for “amenities” which you can use as a $20 “credit” for items in the hotel. The cleaning staff left me fewer towels everyday. All in all this was a bad, confusing, and overpriced stay.
• MW

  Melissey W

  Jul 20, 2026
  3.0
  While my family enjoyed our stay at the Voco Hotel - the rooms were clean, we had an awesome view, and we were even allowed to check in two hours early, I’m rating this hotel 3 stars because there is some very deceptive billing going on here. I was told that the $30/day amenity fee included a $20 credit at the cafe in the lobby. When I asked somebody at the front desk upon checkout why I was charged for two croissants, they assured me that it would be a pending charge that wouldn’t go through. Spoiler alert, I was charged. Trying to get this charge reversed has been impossible and I am just getting the runaround from customer service. I know we are only talking about $14, but it’s not about the money, it’s about the hotel deceiving customers.
• AQ

  Andy Q

  Jul 20, 2026
  5.0
  I had a wonderful stay at voco Times Square Broadway by IHG. Every member of the staff was incredibly accommodating and helpful, whether I needed extra bathroom items, towels, or assistance with food. Their responsiveness and friendly attitude truly made a difference throughout my stay. A special thank you to Keith at the front desk, who went above and beyond during the checkout process. I ran into some issues with my credit card, and he was extremely patient and understanding, helping me seamlessly split the payment between two cards without any stress. Overall, the service here was outstanding, and it made my experience in Times Square even more enjoyable. I would definitely stay here again!
• RP

  Rafael Pacheco

  Jul 9, 2026
  5.0
  ⭐⭐⭐⭐⭐ From the moment my wife and I arrived at voco Times Square South by IHG, we felt welcomed. I especially want to recognize Marcos S. and Manager Steph for making our stay truly exceptional. Marcos greeted us with professionalism, kindness, and a genuine desire to help. Although our room wasn’t quite ready when we arrived, he made sure our luggage was taken care of and let us know when to return. He was attentive from the very beginning and made us feel like valued guests. When we returned, I was checked in by someone else, but later I spoke with Marcos about our room. I’m 6’2”, and the original room was much smaller than I expected, making it difficult to move around comfortably. Marcos immediately understood my concerns without hesitation. He took the time to speak with Manager Steph, and together they went above and beyond to make things right. Not only did they accommodate my request, but they exceeded every expectation. They upgraded us, as a courtesy, to a much more spacious room with an incredible view of the city. I had fully expected to pay extra for a larger room, so this thoughtful gesture meant a lot to us. They also gave us complimentary drink vouchers and the delicious welcome snacks the hotel offers, which made us feel even more appreciated. What impressed me most wasn’t just the upgrade—it was the genuine care they showed. In today’s world, it’s rare to find people who truly listen and go out of their way to make sure guests have the best possible experience. Marcos and Steph did exactly that, and because of them, our stay started off on the perfect note. My wife and I are incredibly grateful for the kindness, professionalism, and outstanding customer service we received. If you’re looking for a hotel with a welcoming atmosphere, excellent service, and a staff that truly cares about its guests, I 100% recommend voco Times Square South by IHG. We will absolutely be staying here again.

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