The Beekman, A Thompson Hotel, by Hyatt

Reviews

• JM

  Jack Moldave

  2 days ago
  2.0
  I stayed two nights at The Beekman and unfortunately had a frustrating experience from check-in to checkout. Check-in started by having us wait 10 minutes despite there being no line. Just staff typing into a computer with us waiting awkwardly in front. Staff were present but busier with other things. The main issue was the bathroom. On night two, our shower had green water pooling on the floor and the sink ran brown (photos attached). We called three times over 20 plus minutes before anyone responded, and no solution was offered while we waited. This happened at 8 pm, right after a night run, before we were supposed to be having dinner with friends. We ended up having to change our dinner plans because there was no time to clean up after a workout. The manager confirmed there was nothing he could, and said the only thing he could offer was some points after the incident. No solutions. When maintenance did come, there was no confirmation the shower had been properly cleaned, no bottled water replaced. This was something I had to follow up and ask to get the shower cleaned. Small gestures that cost the hotel nothing, like a follow-up call, a bottle of water, or a clean room confirmation, would have gone a long way. None happened. For resolution, the hotel offered 21,000 points, less than the cost of a single night. For what was a documented sanitation issue, that did not feel like a serious response. The GM was courteous but said it was the most he could authorize. The Beekman is a genuinely beautiful hotel and I have recommended it to people before. This stay did not reflect the property's reputation or the standard I would expect at a hotel of this caliber.
• MM

  Matthew Neal Miller

  May 10, 2026
  1.0
  We stayed at the Beekman over Easter Weekend. The hotel is really not worth the price. The room needed maintenance. The breakfasts and also the lounge for drinks was ok but again not worth the price. We had to chase after management to address our concerns. I think the hotel relies upon its reputation as a chic hotel. There are probably plenty of other options in NYC and I would try those instead.
• CH

  Carl Holloway

  Apr 25, 2026
  3.0
  In a sentence: great decor, friendly doormen, tasty food, service OK, not particularly child friendly. This is our second visit to the Beekman and much like the first time, we’ve enjoyed our stay overall. For a luxury five star property at this price point, however, there a few things that let it down: Turndown service only happened on our first night. We presumed the second night we were forgotten by mistake but when it didn’t happen on the third night either, we called guest services who apologised and said they would “put in the request”. Despite this, it didn’t happen. One night we had room service dinner. The food was tasty and the portion sizes were good, but it was only mildly warm when it reached us. Not good enough given we paid over $100 for just two main courses without drinks. We requested a crib for our 18 month old toddler. Many other hotels (even ones far cheaper than the Beekman) provide a wooden cot with a proper mattress. Here we were given a cheap travel cot where the base was nothing more than a fabric panel containing plastic slats. It was hard and so thin you could easily feel the two cross struts underneath that form part of the frame. We asked if reception could provide a better cot or something to soften the base. Nearly an hour later someone came to the room with a king size duvet - not helpful. Our toddler likes milk before bed. We asked in the bar if they could heat up some regular milk. The maitre-d said he had no way of heating up milk (rubbish - they managed it every morning at breakfast) and pointed me in the direction of the bodega across the road that “might have a microwave”. Thankfully the following night room service was able to oblige but it was still treated like a very unusual request. No kids menu at breakfast or in the restaurant for dinner. Housekeeping never leave complimentary bottles of water in the room. Bizarre for a hotel charging $600/night. Reception does hand them out but you have to remember to ask every day, which is annoying. Finally, this hotel is part of the Amex Fine Hotels & Resorts program which includes “Daily breakfast for two” as one of the key benefits. Be warned that this is actually a max $60 credit per day. At the Beekman’s prices this barely covers anything on the menu. It is in the Amex small print but you’d be forgiven for thinking breakfast is free. It’s misleading advertising from Amex.
• FM

  Furea Miola

  Apr 25, 2026
  5.0
  I was not expecting all that much from a hotel in the Financial District but The Beekman absolutely surprised me. The building is from the 1800s and there is a nine-story Victorian atrium in the lobby that just stops you when you walk in. Wrought iron balustrades, a skylight overhead, the whole thing has this old-world drama that you rarely encounter anymore. Our room was genuinely beautiful, a king bed with comfortable linens, a bathroom that was actually spacious by New York standards, and design details throughout that felt considered rather than generic. The eclectic Victorian aesthetic carries through everything without tipping into stuffy. Our first evening went straight to The Bar Room, which is the main bar and dining space anchored under that incredible atrium. It is the kind of bar you do not want to leave. The cocktails are very well executed and the atmosphere gets the balance right, dim and cozy but not too precious about it. I had an old fashioned and my travel companion had a seasonal cocktail from their menu, both were excellent and the bartenders were friendly and sharp without being performative about it. We stayed longer than we meant to and still did not regret it. Breakfast the next morning was served in the same beautiful space. Made to order, and the eggs benedict came out exactly right, properly poached and with a hollandaise that was not too heavy. The coffee was strong. It is not inexpensive but you are sitting under a Victorian skylight in lower Manhattan and the quality is there, so it feels fair. The whole hotel has a very specific energy that is hard to pin down exactly, not showy, not stiff, just genuinely beautiful and well-run. Location is excellent if lower Manhattan is where you want to be. The Brooklyn Bridge is a walkable distance, the 9/11 Memorial is close, the South Street Seaport is nearby, and the Fulton Street subway station is about three minutes away with access to most of the city. We walked a lot and the neighborhood felt comfortable and interesting. Would stay here again without hesitation.
• LO

  Logan O'Connor

  Apr 15, 2026
  2.0
  Honestly, almost everything about our stay was fantastic. We booked through Amex, were upgraded upon arrival, and the staff really made an effort — sending up a cake and wine to help celebrate my wife's birthday, which was a lovely touch. The room was beautiful, spotless, and had a great bathroom. Turndown service went above and beyond. Dinner at Le Gratin was incredible, and spending evenings with friends at The Bar Room under that atrium never got old. Truly a spectacular setting. So it's a shame that checkout left such a bad taste. The Amex credits hadn't been applied, and on top of that, we were told for the first time that the daily breakfast credit didn't cover room service — something nobody mentioned at check-in. It was referenced in fine print in the welcome letter, which, reasonably I think, I treated as a welcome letter rather than a terms and conditions document. I've stayed at plenty of Hyatt properties and never come across this caveat before. Had anyone simply mentioned it, we would have just gone downstairs for breakfast — no issue at all. What really stuck with me was how it was handled after the fact. We had a flight to catch, so we left without resolution after a manager said she'd review camera footage to confirm whether we'd been told — an implication that felt unnecessarily accusatory. She promised to follow up. Two days went by, nothing. I called, spoke to someone else, was promised a same-day callback. That didn't come either. When I finally got through on the third attempt, I was told that because I'd briefly glanced at the welcome letter on camera, I was considered informed, and there was nothing they could do. The amount itself was a fraction of what we spent between the room, Le Gratin, and the bar, not counting the friends we had staying there too. It's not really about the money. It's that every other Hyatt I've stayed at would have just handled it — probably without even being asked. The Beekman's management dug in over something small and, in doing so, turned a genuinely great trip into something I'm still frustrated about. That's a tough thing to come back from.

Frequently Asked Questions About The Beekman, A Thompson Hotel, by Hyatt