M Social Hotel New York Times Square

Reviews

• LR

  Lisa Ramirez

  1 day ago
  2.0
  *DO NOT STAY HERE!!! $500 FALSE SMOKING FEE CHARGED* They apparently are known for doing this to guests and then treating them as liars! Have stayed here before with no issue. Stayed a few weeks ago in September 2026 and was charged a smoking fee on the second night. We do not smoke or vape. The time frame they put on the letter on the door was a 2 hour time (if this device is flawless, it should have exact time, not the time frame the hall cameras show we came and went in our room lol) frame which matched the time we came back to get ready for our show and I used my Dyson Air Straightener. This is the only thing I can think it could have been. The hotel manager treated us like we were liars and the only thing she could do is submit a statement from me to the device company that detected the smoke in the room! So a third party company that wasn't the one that charged me was the one that was going to determine if I get a refund!!!! They did not send up a human to verify the smoking either! Just charged $500 plus tax! After doing some research, Dyson and Shark hair tools do set these devices off. Disputing with the credit card company now. From what I've researched they don't have a leg to stand on being that they didn't send a human up to the room and no proof, and the third party company (device company) that they sent my statement to is not the one who charged me. So if you end up being the lucky one they charge during your stay there, FIGHT IT WITH YOUR CREDIT CARD COMPANY, DON'T WASTE YOUR TIME ARGUING WITH THE MANAGER!
• RN

  Rebecca NRamos

  Oct 7, 2026
  1.0
  Beware of the $500 smoking fee! I stayed at this hotel last year during my mom’s birthday week. I had stayed here three times before and really liked it, which is why I wanted to bring her. Unfortunately, my fourth visit completely changed my opinion. I received a letter charging me $500 for allegedly smoking in the room. Nobody in our room smoked. I had been blow-drying my hair, and any smoke or vapor was from that not from anyone smoking. I went downstairs with my mom, still in my pajamas, with my hair halfway done and the blow dryer in my hand, to explain what happened. The staff was rude and dismissive. Instead of helping resolve the issue, they told me to handle it with my bank. After choosing this hotel repeatedly, being charged $500 for something we did not do and then being treated this way was incredibly upsetting. Based on my experience, I would not recommend staying here. I will never return. Update :: The bank refused to give me any type of Help because the hotel itself sent us smoking report from the smoke detector high technology they have so it was simply my word against that report and the bank didn’t do anything
• DL

  Dana Lidia

  Oct 6, 2026
  3.0
  Am ales acest hotel datorita locatiei, salii de fitness si datorita, rooftop-ului. Zilnic se oferea un credit de 10 dolari, dar nu il puteam folosi la mancare. Nu am avut breakfastul inclus. La breakfast am vrut sa iau un flat white ( din acel credit) si mi s a spus ca abia dupa ora 12 se deschide barul! Nu au putut sa imi faca o cafea de dimineata , pana in 12 ( inafara de ce se servea- adica americano) . Mi s a parut incredibil sa nu se poata. De asemenea la final, la check out- mi au gresit de 2 ori nota, nu mi au fost scazuti corect cei 10 dolari ( care ii aveam alocati pe fiecare zi), si suma era mai mare decat ce am consumat, lucru care a fost extrem de dernajant. Pentru acest lucru pot sa spun ca ratingul meu scade! In rezervare scria ca avem biciclete gratis, cand am intrebat mi au zis da sunt gratis jumatate de ora, in rest platesti. Pai ori sunt gratis ori nu sunt. Mentionati corect, nu pe bucati. La final, nu mi au fost cerute scuze nimic, - efectiv parea ca eu am gresit ceva… cand ii explicam ca eu am stat 5 nopti si ca ar trebui sa fie o alta suma pe nota de plata. Intr un final s a rezolvat, dar m a dat o stare proasta. In mod normal pt inconvenienta trebuia sa isi ceara scuze, sau sa ofere ceva compenastoriu, in conditiile in care a fost de 2 ori gresita nota. Overall, locatia ok, dar nu m as mai caza a doua oara.
• SB

  Soraya Blanchard

  Oct 5, 2026
  2.0
  Nous avons séjourné dans cet hôtel 6 nuits pour la modique somme de 1950€, soit 325€ par nuit. Dès notre arrivée, nous avons constaté un soucis avec le personnel : plus de 30 min pour faire le check in ? une seule personne à l’accueil, la deuxième qui était présente est partie sur la terrasse avec son téléphone pendant 20 min au moins. Lorsque l’on découvre la chambre, celle ci est spacieuse mais bruyante : la fenêtre laisse vraisemblablement passer le bruit de l’extérieur, ce qui est assez dérangeant. À la découverte de la salle de bain, je m’aperçois d’une grosse tache de moisissures, j’en informe dès le lendemain matin la réception, le nécessaire sera fait à mon retour. Également, la lumière derrière le lit ne fonctionne plus. À notre retour le soir, quelle surprise lorsque je constate que la moisissure est toujours présente et que la lumière ne fonctionne toujours pas. J’en informe à nouveau la réception, une dame blonde me dit qu’elle va m’envoyer quelqu’un pour la lumière mais que pour la moisissure il faudra attendre demain. On est désormais le lendemain, nous quittons la chambre dans la matinée et à notre retour le soir : toujours de la moisissure (mais la lumière remarche !!). Je dois alors à nouveau redescendre pour demander d’enlever la moisissure (3eme fois). Une très gentille dame c’est occupee de moi et à vraiment compris le problème, avec la manager elles m’ont proposé deux nouvelles chambres (upgrade) mais à ma surprise les deux autres étaient encore pires niveau moisissure et dans l’une des deux des cheveux étaient présents dans la douche et sans la salle de bain. En ce qui concerne les équipements extérieurs, les ascenseurs sont sans cesse en panne. Que ce soit au Lobby ou pour monter dans les chambres, c’est bien trop long pour avoir un ascenseur. Je déplore vraiment le service de nettoyage de cet hôtel qui n’est vraiment pas au rendez-vous, surtout pour le prix qu’on paye. Le point positif est l’emplacement, rien d’autre.
• ES

  Elizabeth “Lizzy” Saucedo

  Sep 28, 2026
  2.0
  We were disappointed with our stay at M Social, though there were a few bright spots. The hotel's convenience and location are great, the bell service was amazing, and the bartender even made an incredible lemon drop martini. Despite being told our room would be quiet, we could constantly hear noise from downstairs, which woke us up frequently. We also noticed water stains and mildew on the ceilings and walls. Check-in was frustrating; the front desk agent was inexperienced and tried to charge us for a room that was already fully paid for when booked and kept walking away without telling us what was going on and asking for help from someone in the back. Additionally, we never received the promised pre-arrival check-in instructions 72 hours before arrival. In the room, the shower light was broken, leaving the bathroom very dark, relying only on the sink mirror light. Finally, the billing was a mess. They charged an excessive amount for destination fees to our card and kept attempting unexpected extra charges without sending an itemized explanation or breakdown. Overall, the service and room condition left a lot to be desired.