Kimpton Theta New York - Times Square by IHG

Reviews

• FG

  Flair Group

  3 days ago
  3.0
  It’s a real shame that NYC doesn’t have a consistent, universally recognized hotel classification system to determine which properties truly deserve to call themselves five-star hotels. Because, as it turns out, five stars in a major European city and five stars in New York can be two entirely different galaxies. A few observations from our stay: First, the great mystery of the missing mugs. Our room came equipped with paper cups, but not a single proper mug for tea. Are ceramic mugs considered a theft risk in New York? Or perhaps an extravagant luxury reserved for six-star establishments? A hotel room should feel like a comfortable home away from home. Being able to enjoy a cup of tea from an actual cup seems like a rather modest expectation, especially at this supposed level of hospitality. Second, the elusive slippers. Our room was booked for three guests, yet apparently not one of us qualified for a pair of slippers. Considering that the room was hardly warm and the bathroom floor was particularly cold, this small gesture would have been very welcome. One might assume that keeping guests’ feet warm falls somewhere within the five-star experience. Third, breakfast — an exercise in minimalism. The selection was so limited that one could count the available options on two hands, with fingers to spare. Not even a few tomatoes, cucumbers, or some fresh greens. Apparently, vegetables are another luxury that has yet to make its way into the New York five-star hospitality concept. Finally, a special mention goes to the restaurant staff, for whom I genuinely felt sorry. The dining area felt as though it was approximately 15°C (59°F). While guests could eventually escape to their rooms, the employees had to spend their working hours in what felt more like a refrigerated showroom than a restaurant. The most disappointing part is that none of these complaints concern extravagant luxury. We’re talking about ceramic mugs, slippers, fresh vegetables, and a reasonably warm room. These are not exceptional demands. They are basic comforts. But special thanks to the staff which was super kind and warm. Perhaps it’s time to reconsider what five stars are supposed to represent. Because luxury should be something guests experience, not merely something a hotel awards itself.
• TT

  Ter Trini

  Oct 8, 2026
  5.0
  Very nice hotel, clean, and friendly. Great location in mid town, close to all the theaters, Times Square, and Rockefeller. Room was nice and modern. Nice staff opening the door and bell hop to store our luggage while we stay longer after checkout. Happy hour was nice, but we prefer beer over wine and they only had wine. Morning coffee was awesome. The parking next door is not great, and that's not this hotel's fault. The parking is very expensive and they charge extra for larger vehicles even though i had a midsize SUV (Acura MDX). And if you stay one minute past your 24 hours you have to pay another full day.
• KM

  Kari Murphy

  Oct 6, 2026
  5.0
  I had such a wonderful experience at this hotel and especially want to recognize the housekeeping team for their honesty and integrity. I stayed for two nights — the first for a black-tie event and the second for a concert at MSG. Because I had packed jewelry specifically for the formal event, I had a jewelry bag with pieces I didn’t plan to wear the second night. Unfortunately, that black bag blended in with the safe and I forgot it when I checked out. The bag contained a diamond bracelet, four David Yurman bangles, and several pieces of solid gold jewelry. It would have been easy for someone to take the bag or even a piece. I was happily surprised that the hotel not only found my items but returned everything perfectly intact. I even tried twice to get the housekeeper’s card (believe her name was Rinchin, but I am likely spelling this wrong) so I could send something as a thank-you, but she wouldn’t give it to me, stating that this was simply her job. I'm so incredibly grateful and impressed by the honesty and integrity of this amazing staff!
• AR

  Angela Reyes

  Oct 1, 2026
  1.0
  Stayed here in 2023 when the hotel was recently opened after remodel and loved it. Recently had a 4 - night stay and received an arbitrary USD500 smoking cleaning fee hours after checking out from the hotel. The fee was charged for allegedly smoking in the room during the first day of our stay. There was no mention of this during the stay or check out in the front desk, not allowing to contest and clarify the situation. Have been contacting the hotel and IHG customer service with no success, to solve the situation. Hopefully, anyone can help me solve this or at least this is a cautionary tale for guests to make sure they ask during check out, if there are any additional fees to their bill, and have the opportunity to address it on site, as the hotel management is non responsive once you check out
• HH

  Hank Hury

  Sep 30, 2026
  4.0
  Would we stay there again? Probably not. We were there for six nights in late September. We had a “King Run of the House Suite”, room 1402 for $1,000 per night. Bedroom and separate “living room”, 1 full bath, 1 half bath. It’s a great location, very close to theaters and Restaurant Row. Staff was very helpful and friendly. Our housekeeper Khaleda was fab! Yes, it’s very noisy with the fire station next door. We had a white noise machine which helped. Bring earplugs too. There was a locked door between our “living room” and the adjacent room and we could clearly hear their conversations while sitting in there. Lighting wasn’t sufficient in the “living room”, could use a brighter floor lamp. Breakfast was ok… same every day. The usual pastry, scrambled eggs, bacon, sausage, potatoes, fruit, smoked salmon, avocado. Green juice was delish. But it got a bit boring by the end of our stay. Some salsa for the eggs would help. Internet was fine. It was chilly in the city while we were there and our room was cold. Their AC system is seasonal so they only turn on the heat when it’s consistently cold out. So if you stay during fall or spring your room might be too hot or too cold depending on the weather. Our first day we reported that we turned up the thermostat but only cool air was coming out. They said they would send maintenance to fix it - they never came and it was toward the end of the stay that we learned about the seasonal AC operation.