InterContinental New York Barclay by IHG

Reviews

• PP

  Peg Henry Pokusa

  1 day ago
  5.0
  My husband and I enjoyed a great visit to NYC to attend a couple of Broadway shows. Our InterContinental New York Barclay stay on East 48th Street was as enjoyable as the Broadway experience itself. The staff was incredible. They are truly a team, engaging in assisting in details from arrival to departure. And they are not only very efficient but also very personable and professional. We also loved the location! And the food in the buffet style restaurant. Thank you all very much for facilitating such a memorable weekend.
• JS

  Jory Sandusky

  1 day ago
  1.0
  Intercontinental hotels are sooooo inconsistent and this one takes the cake. Some are sparkling diamonds, others are tired and beat up. This property is beautiful, the staff were lovely but the food situation and front desk staffing was abysmal. The free breakfast was one of the worst I’ve seen at a full service hotel over the five days we were there. Consistently under staffed and poor quality food. The front desk seemed to always have a long line regardless if I tried morning, noon or night. No surprise as their mobile app is a joke. Kept erroring out when I tried to check out. Additionally the rooms were so loud. The doors must be hollow as we heard everything from the hallway- screaming kids to dudes shouting at each other late at night. So much friction in the guest experience- we won’t be returning. In a competitive market like NYC, there are so many better options.
• LB

  Liza B

  4 days ago
  5.0
  As a seasoned solo traveler, I weigh service most heavily when scoring a hotel, and the InterContinental Barclay earns its five stars on that front. Arrival: Check-in was the one weak spot. As an IHG Platinum member, I received a dry welcome and minimal details about what to expect, and when I asked a simple question, the response was defensive. That said, she was the only rude person I encountered during my entire stay, which is an achievement in itself in NYC, so one offense doesn't change my score. Staff: The bellmen had the best vibe and energy of anyone, which matters since they're the first people you meet when you walk in. My bags were never brought to my room as promised, though they did apologize. The outdoor valet team was kind and helpful with directions. The concierge was fine, but felt a bit locked away in their room. I understand they have work to do, so a greeter stationed near the entrance to answer quick questions might help. I also loved the cultural diversity of the staff, which reflects the melting pot that is NYC and deserves to be celebrated. Room: The cleaning staff are on point. My room was spotless, spacious and well maintained, and if every room is as consistent as mine, I doubt anyone would be unhappy with any room type. The king bed and bedding were super comfortable, temperature adjustment was easy, and the bathroom was functional with okay water pressure and temperature. The towels have a unique, fitting design but are well past their life expectancy. The complimentary chocolate mousse is a nice gesture, though it had an unexpected aftertaste. Bring your reusable bottle, too: water refill stations are on even floors, and the water on 12 was clean, cold and filtered. Buffet: Quintessential and worth it. The service was amazing, the food diverse (American staples alongside duck dumplings and congee), everything was well maintained, and there are kid-friendly options. Fitness center: I didn't visit, so I can't comment, but it's certainly a necessity. Suggestions: To evolve this into a complete luxury experience that's the envy of other hotel brands, the service and hospitality are already there. I'd suggest: - Letting guests text hotel staff directly, without entering a phone number and waiting to be contacted - Replacing the towels - Soundproofing the rooms. The walls are noticeably thin, like a 3-star hotel, even with reasonably quiet guests - Making sure the toiletries suit all skin types. The current fragrance is the most accommodating unisex scent I've encountered across all the hotel brands I've stayed with Don't add too many bells and whistles. Focus on preserving the beautiful historic architecture and the welcoming, diverse experience you already have. Bottom line: A quintessential traditional hotel stay with excellent service, and a diamond in the rough but lovable NYC.
• AA

  Atzel

  Oct 5, 2026
  2.0
  Room was beautiful and great. Unfortunately the front desk needs more customer service. When checking in, I wasn't received with a welcome but instead just asking me straight away for my ID. The gentleman was very rude and unwelcoming. When they would came to do housekeeping, they didnt take any of trash or clean up instead they just threw everything in a corner and did the bed and thats all. Ive stayed at lower star hotels that offer better housekeeping than this so called "5 star". Honestly only welcoming staff was the bar as they were so friendly and even helped us plan our trip in the city hence the 2 stars or else it would've been 1. At the end, it was a very disappointing stay.
• UB

  Ulises Barajas

  Oct 5, 2026
  3.0
  Stayed for two nights. I did like the room, but the service was not on par with the price nor the 5-star rating this hotel has. Of the five Intercontinental hotels I have stayed at, this one has the worst service. I asked for water bottles two days in a row. The first night, I had to call thirty minutes afterwards to remind them about the water I had ordered. The second night, it was over 1.5 hours before I had to call again to ask for the water. I asked for three water bottles, and they only brought two. If you cannot even deliver water to the rooms on time, then you are not worthy of a 5 star rating.

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