InterContinental New York Barclay by IHG

Reviews

• RA

  Ron Atzmon

  3 days ago
  5.0
  We had a wonderful stay at the **InterContinental New York Barclay** and would absolutely recommend it. The hotel itself is beautiful — very stylish, elegant, and high-end, while still feeling warm and welcoming. The location is also fantastic. It is within easy walking distance of some of the best shopping on **Fifth Avenue and Madison Avenue**, and being close to the subway makes it very convenient for exploring the rest of New York City. As an **IHG member**, I especially appreciated the recognition and the excellent service. We requested connecting rooms, which was very important for us as a family, and the hotel was able to accommodate us. We also received a lovely room upgrade and late check-out, which made our stay even more comfortable. What really made our visit special was that we were celebrating my daughter’s birthday. The hotel team truly went **above and beyond** to help us make it memorable, assisting with the birthday arrangements, including a cake and balloons. Their attention and care made the celebration extra special for our daughter and for all of us. The **concierge was also fantastic** — friendly, professional, knowledgeable, and extremely helpful throughout our stay. Another highlight was the **Club Lounge**. It is a wonderful place for breakfast, and we also really enjoyed the afternoon tea around 5 o’clock. There were plenty of treats and goodies, including lots of options that the kids loved, which made the lounge particularly enjoyable for families. Overall, we were extremely happy with our stay. Between the beautiful and stylish hotel, excellent location, IHG recognition, fantastic Club Lounge, and most importantly the genuinely caring service from the team, the InterContinental New York Barclay made our family trip to New York — and especially our daughter’s birthday — very memorable. We would happily stay here again and highly recommend it.
• NP

  Nicole Pagan

  6 days ago
  4.0
  Take Location and Hotel for Granted _ Otherwise Spotty Service Fresh off a one-week work trip at the Intercontinental Barclay taught me that hospitality could not matter more when “time is money.” Also learned I don’t like spotty service for my phone or other things I count on like food, sleep, and service away from home. The GOOD: Hotel, Location, DOMINIC I also wish there were more outlets in the room. I wish they made a better effort at cleanliness. Truly beautiful, unforgettable hotel. Peaceful location. DOMINIC ensured peace and repeatedly eased tension between many disappointments with staff. Commendable communication and exemplary professionalism that distinguishes him among many of his colleagues. He saved an important work trip. Breakfast and dinner or drinks daily at the Parlour meant I came to appreciate a handful of staff who shared Dominic’s solution-oriented professionalism, unexpected hospitality, and grace. I enjoyed commendable service from (excuse spelling): Hiyah, Mario, Eddie, Arlene, Daniel, Samuel, Enrique, Yesenia, Odea, and Annmara. They smiled consistently and seemed committed to learning your name. Barclay is coming up on its 100th ANNIVERSARY. These milestones are opportunities for reflection. DOMINIC's example should set a new, higher standard and guide improved consistency for Barclay hospitality. The BAD: Staff Many staff, including those at check-in, held tight faces as if they were in pain. They did not know which rooms had a desk and forced needless, repeated room changes. Sophi misrepresented classic and premium room types as “suites,” told me to take it up with Chase and threatened another potential room change, and claimed the “amenity” could not be other than points even though the paperwork from Chase she handed me indicated otherwise. No need to belabor the point because… The UGLY: STAFF … a motley crew who acted as if as if you were invading their own personal space. They emoted bother by your presence. I regret memories of them, including one who sat and left me without regard: I was working and not "on them," but I finally had dinner served one hour and 20 minutes after I was seated. These staff are not only unhappy, but committed to anger and disservice. They mark the difference between requests that are simply ignored (wash cloths, power bank, laptop charger) to feeling almost spat upon. I wish I never encountered the dinner server (Martin?) or breakfast server (Mir?). How can one avoid one or two staff on relatively empty weekday and weeknight dining rooms? I also wish there were more outlets in the room. I wish they made a better effort at cleanliness. There was stuff next to my bed at check in that wasn't mine... It was still there a week later. I could teach staff how to do better with about 30 minutes of my time, but is this what one pays for? Maybe the spotty service is about training or unrecognized shift changes? I don’t know, but what I do know is that I am NOT BEING PAID to figure out hospitality problems. I thought the contract indicated that I was paying to never have to experience these problems in the first place!
• MA

  Madawi Alsaid

  Aug 10, 2026
  1.0
  I am extremely disappointed and honestly shocked by my experience at the InterContinental New York Barclay today. InterContinental has always been one of my favorite hotel brands, and I have always associated the name with professionalism, respect, and excellent hospitality. Unfortunately, what happened today completely changed my impression of the hotel. I had an interaction with a lady at the front desk that was extremely uncomfortable and upsetting. During the interaction, I felt that she was not only disrespectful and rude toward me, but that she actually threatened me. The way she spoke to me and handled the situation left me genuinely terrified and extremely uncomfortable. No guest should ever have to feel threatened or intimidated by a member of the hotel staff, especially at the front desk of a luxury property. I completely understand that hotel employees deal with stressful situations and difficult circumstances every day. However, there is a professional and respectful way to communicate with guests, even when there is a disagreement or misunderstanding. Being rude is unacceptable, but making a guest feel threatened is on an entirely different level. What makes this experience even more upsetting is that I genuinely loved InterContinental before this incident. I chose to stay here because I trusted the reputation of the brand and expected to be treated with basic respect and courtesy. Instead, I walked away from the front desk feeling frightened and disappointed. The front desk is supposed to be a place where guests can go for help and feel comfortable approaching staff. Instead, I experienced the complete opposite. I never expected that a member of staff at a hotel I considered one of my favorite places to stay would speak to me in a way that made me feel threatened. I strongly believe that management needs to take this incident seriously and investigate exactly what happened. Staff members represent the hotel and the entire InterContinental brand, and their behavior can have a huge impact on how guests view the property. Regardless of the circumstances, there is no reason for a guest to be made to feel unsafe or intimidated. Unfortunately, after this experience, I do not think I will be returning to this hotel. It is genuinely disappointing to say that, because InterContinental was previously one of my favorite hotel brands. I hope management takes this feedback seriously and ensures that no other guest has to experience what I experienced today. I came to this hotel expecting professionalism, respect, and hospitality. Instead, I left feeling terrified and deeply disappointed.
• NC

  Neelesh Champaneri

  Aug 1, 2026
  1.0
  Staying here now through Monday, and wanted to give honest feedback while there's still time for the hotel to respond. For context, we're IHG One Rewards Platinum members and stay regularly at Ritz-Carlton, Four Seasons, Belmond, and Maybourne properties, so this isn't a guest with unrealistic expectations for brand standards. The location and the history are genuine positives. But for a hotel carrying the InterContinental name in New York, the fundamentals repeatedly missed. Start with the room itself: a visible stain on the carpet, which I've photographed and attached. For a hotel that promotes its cleanliness recognition, that's not what you expect to walk into. Add to it one robe and no slippers for a two-person room, a room phone with a constant crackle (being told to speak up by staff when the issue is their own decrepit phone), and being woken up by housekeeping staff shouting down the hallway. Then breakfast, which appears to be a known, recurring problem rather than a bad morning. The booking includes it, but The Parlour doesn't have the seating to serve anywhere near the number of people it's sold to. We walked up to a twenty-plus-person wait-list and the host openly arguing with multiple guests, and avoided the zoo and ate elsewhere. That the reviews show this happening repeatedly makes it read as knowingly overpromising to higher-spending guests from the moment they book. The same operational rigidity showed up with in-room dining. A simple request to place a timed breakfast order in advance, the kind of thing that should be routine at this level, was treated as something the hotel couldn't easily accommodate and required a hold after being initially told that room service had closed for the day (10:42pm - we're not asking for food now, we're placing tomorrow's breakfast order). On its own it's small, but it's the same pattern: basic guest requests meeting more friction than they should at a hotel positioned this way. Further, breakfast for two represents around a hundred dollars of additional revenue - they should be seeking it out, not adding obstacles. Individually minor. Together they read like a building coasting on its name rather than a luxury hotel executing the fundamentals. This is an unfortunate property to carry the InterContinental name in New York. We're here through Monday and would genuinely welcome the chance to have the stay corrected while we're still on property. Happy to update this review if it is.
• PP

  Piotr S (Pit_poznan)

  Jul 29, 2026
  5.0
  This was one of those hotel stays that you remember long after you return home. We absolutely loved our stay at the InterContinental New York Barclay, and if we visit New York again, we already know where we’ll be staying. Our room was spacious, comfortable, and impeccably clean. The bathroom was excellent as well—modern, spotless, and very comfortable. Every day we returned to a room that smelled fresh and was perfectly prepared. Unfortunately, I can’t remember the name of the wonderful housekeeper who took care of Room 1237 during our stay, and I honestly feel quite embarrassed about that. Someone so kind, dedicated, and professional deserves to be remembered by name. She always made sure everything was perfect and never failed to ask whether we were happy or needed anything. Her attention to detail and genuine care made us feel truly looked after. I sincerely hope she will accept both our heartfelt thanks and my apologies for forgetting her name. Breakfast was absolutely delicious. There was an excellent selection of fresh, high-quality food, and every morning we genuinely looked forward to it. However, what truly makes this hotel exceptional is its people. They are the reason this place feels so special. From the moment we arrived, we received a wonderful welcome from the gentleman at the front desk. Unfortunately, I don’t remember his name, but he was incredibly friendly, professional, and immediately made us feel at home. We would also like to give special thanks to Sophia at the front desk. She is simply amazing—always smiling, professional, kind, and eager to help. Every question we had was answered with genuine warmth and enthusiasm. She is exactly the kind of person every hotel hopes to have welcoming its guests. A very special thank you also goes to the lovely lady in the Club Lounge. Unfortunately, I don’t remember her name either, but she looked after us with so much warmth and kindness that we honestly felt more like members of her family than hotel guests. That kind of hospitality cannot be taught—it comes straight from the heart. Finally, we have to mention the gentlemen outside the hotel. They were absolutely fantastic! Always smiling, always ready to help, and somehow they always seemed to appear exactly when we needed assistance, almost as if they could read our minds. Leaving the hotel was always pleasant, but coming back was even better because they made us feel genuinely welcomed every single time. A beautiful hotel can be built with money, but a team like this is priceless. The people are what make the Barclay truly special, and they are the reason we will gladly return. Thank you to every single member of the team for making our stay so memorable. We will happily give the highest possible rating and recommend the InterContinental New York Barclay to everyone we know. We can’t wait to come back! ⸻ Polski To był jeden z tych pobytów, które zostają w pamięci na bardzo długo. Jesteśmy absolutnie zachwyceni hotelem InterContinental New York Barclay i już teraz wiemy, że podczas kolejnej wizyty w Nowym Jorku wrócimy właśnie tutaj. Pokój był bardzo wygodny, przestronny i nieskazitelnie czysty. Łazienka również była świetna – nowoczesna, zadbana i bardzo komfortowa. Każdego dnia wracaliśmy do pokoju, który pachniał świeżością i był perfekcyjnie przygotowany. Niestety nie pamiętam imienia pani, która sprzątała nasz pokój (1237), i naprawdę jest mi z tego powodu bardzo przykro. Wręcz trochę mi wstyd, że zapomniałem imię tak wspaniałej i profesjonalnej osoby. Zasługuje na to, aby goście pamiętali ją z imienia. Za każdym razem upewniała się, że wszystko jest w porządku i pytała, czy jesteśmy zadowoleni lub czy czegoś potrzebujemy. Jej życzliwość, dokładność i zaangażowanie sprawiły, że czuliśmy się naprawdę zaopiekowani. Mam nadzieję, że przyjmie nasze serdeczne podziękowania i przeprosiny za to, że nie potrafię wymienić jej z imienia.

Frequently Asked Questions About InterContinental New York Barclay by IHG