Hotel Indigo Lower East Side New York by IHG

Reviews

• AA

  Amy

  4 days ago
  1.0
  What a mess! This hotel was awful from start to finish. Arrived at 20.00 after 12 hours of travel to be told one of our rooms wasn’t ready! When we could eventually check in we discovered the bathroom door in one room, annoyingly a sliding door, was almost impossible to close. I reported this situation to the front desk that night and it was fixed NEVER. On the following night the toilet began to run constantly, sometimes in a gentle, but audible, flow, sometimes in a furious rush. I reported this situation to the front desk and it was fixed NEVER. The mini fridge was unusable because it was full of extortionately priced junk and if you moved anything, you were charged. The coffee machine didn’t work; the curtains didn’t close properly so there was a gash of light all night; the bedside lamps gave off a harsh bright light but also flickered and fizzed; the sound proofing is non-existent so not only can you hear it kicking off in the street through the small hours, conversations happening in the corridor seem to be happening in your room. Now, the kicker is delivered at checkout: an “amenities fee” of $40 per night per room!!! For us that was $400. What “amenities”??! VIP access to the tackiest nightclub in NYC? There wasn’t even a free bottle of water in either of the rooms! Grim. Stay at the Ludlow across the street.
• SK

  Sharone Katz

  5 days ago
  1.0
  My husband booked two stays at Hotel Indigo Lower East Side directly through IHG meant to book-end the beginning and end of our vacation. A significant reason he chose this hotel was its rooftop pool. The hotel’s website describes access as “limited to hotel guests” and refers to “exclusive guest access”. We only discovered during our first stay this week that, on Saturdays and Sundays, complimentary access for hotel guests ends at 1:00 PM. After that, the pool operates as a day club open to non-hotel guests, with loud music, a club environment and substantial additional charges for hotel residents who wish to continue using it in the afternoon. This information is not presented during the normal booking process or alongside the main pool information. A customer could reasonably book the hotel believing that the rooftop pool was a guest-only amenity included with the stay. In cross-referencing against the property’s chatbot and its Booking.com listing, in both those spots pool access is described as complimentary and exclusive for guests. Today he reached out to IHG Customer Support and asked to cancel our second stay because, had this weekend policy and the change in the nature of the pool environment been clearly disclosed, he would not have booked the property. IHG Customer Service forwarded him to the front desk wherein he was told that cancelling our impending stay would result in the loss of one night’s accommodation. He sent him a link to a different page buried elsewhere in the site which references these alternate hours and charges. The fact that the restriction can technically be found on a separate page does not cure the misleading impression across multiple platforms and environments. The way this policy is presented also raises legitimate consumer-protection concerns. New York General Business Law §§ 349 and 350 prohibit deceptive business practices and false advertising, and consumer-protection principles recognize that omitting a material restriction can be misleading where that information would affect a reasonable consumer’s purchasing decision. The fact that the restriction can technically be found on a separate page does not, in our view, cure the misleading impression created by the much more prominent information presented when researching and booking the hotel. Our issue is not simply about paying an additional fee. We are asking to cancel because a material restriction on one of the hotel’s principal advertised amenities was not adequately disclosed in its marketing and when the booking was made. I am writing this review to warn other unsuspecting customers of this hotel chains shady business practices. We hope IHG will do the reasonable thing: allow us to cancel the second stay without penalty and make this significant weekend restriction clear to customers before they book.
• ZZ

  Zoé

  6 days ago
  1.0
  Une horreur passez votre chemin,j’y suis venue au mois de juin 2024,un hotel sale avec un personnel vraiment très désagréable,la piscine n’est presque jamais accessible bizarrement et quand le matin vous voulez déjeuner cela les déranges fortement,heureusement t’as eu l’occasion de revenir à New York dans un super modèle et ça a changé l’image de New York et de tout mon séjour car je peux vous assurer que selon là où vous dormez, vous ne voyez pas la ville de la même façon car il faut savoir que dans cet hôtel vous allez faire que des nuits blanches c’est un véritable bordel, surtout que en face, il y a une boîte de nuit toute la nuit, des racailles, des gens qui font le bruit et j’ai beau chercher un point positif il n’y en à malheureusement aucun
• AA

  Anit

  Aug 21, 2026
  2.0
  The view is great — that's the only reason this isn't lower. The bigger issue is how the hotel and Mr. Purple (the on-site rooftop bar/club) are run as two completely separate operations that don't talk to each other. At check-in, we were told hotel amenities are at Mr. Purple, so naturally we assumed it's one experience — it isn't. We got caught in the middle of this more than once during our stay — conflicting information, confusion over what's included as a hotel guest versus what isn't, and staff on both sides pointing fingers at each other rather than just sorting it out. It felt like dealing with a landlord and a tenant who happen to share a building but not a plan. This came to a head around a rooftop event we'd paid to attend, which fell well short of what was advertised and came with unnecessary friction just to get in and be treated like paying guests. Some staff were fine; others were dismissive and made us feel like an inconvenience rather than a guest. It's telling that this "tenant" seems to have free rein to disrupt other guests' experience without any consequence from the hotel itself. Great location, great skyline — but the disconnect between the hotel and its own rooftop venue turns simple things into a hassle. Would not return.
• MA

  Melissa Adkin

  Aug 17, 2026
  1.0
  The location of this hotel is good if you are wanting to explore the lower east side. Disapointingly the location is the only decent thing about this hotel. The staff we interacted with were cold and moody. The room itself was dirty, hair on the floor, stains on the curtains, ring marks on the side tables, the bathroom lock was broken and hanging down, the shower head was broken and hanging. Upon check in we were told there would be a $10/day amenity fee, annoying but we move on. When we checked out we were charged $36/day in amendity fees. I emailed the hotel about it and the response I got was that I must have misunderstood and "I am not sure exactly what you would like for me to tell you here", with my last email getting no response. The amendities that you are paying for is the pool and bar. The pool was closed when we were there, my husband and I don't drink, and its all just annoying to have to deal with these petty things. It doesnt seem like a lot to ask for a clean room, friendly staff and no hidden fees when going to a hotel. Anyway I would NOT recommend this hotel nor will I go back.

Frequently Asked Questions About Hotel Indigo Lower East Side New York by IHG