Holiday Inn Nyc - Lower East Side by IHG

Reviews

• AL

  Amira Lashin

  1 day ago
  3.0
  Location is very close to the subway. Rooms were quite outdated and not that clean, lots of dust on the surfaces and dirt on the floors. Toilet was leaking. Room service only came 3 times in 7 days, sometimes as late as 6 pm. Rooms towards the street are quite loud. I wouldn’t recommend staying there unless necessary
• LL

  Laurel Lawson

  Aug 23, 2026
  3.0
  Dated but workable rooms; some maintenance issues and a surprising number of spiders. East enough to not be in the noisiest part of LES but weekends are weekends. Narrow halls, tight corners and rooms; not recommended for wheelchair users.
• TA

  Traveler A

  Aug 19, 2026
  4.0
  The hotel is just two blocks away from the train station, the lobby looks alright for NYC standards but not really good for a four star one. Checking in & out was straightforward and you don’t get charged extra if you lost your key card. There are two elevators that move quickly, I’d say that it’s mid-sized. The room that we got (1 king) wasn’t too spacious, but smelled nice and was clean. Breakfast wasn’t included but there’s a restaurant/cafe in the basement.
• VS

  Vitoria Santos

  Aug 18, 2026
  3.0
  I stayed here for one night. The cleanliness was okay overall, but unfortunately the bedding had a very unpleasant smell. The pillows especially smelled strongly of sweat. Out of the four pillows on my bed, I could only find one that didn’t smell bad. I’m not sure if the room had been closed for a long time or if the bedding wasn’t washed properly, but the smell was very noticeable. I also had several issues during my stay. I told a staff member that I didn’t have a charger, but she never mentioned that they actually sell chargers inside the hotel. I ended up going out to buy one unnecessarily, only to later find out I could have bought one there. Later, when I took a hot shower, the alarm suddenly went off and would not stop. A staff member came to fix it but couldn’t, so he removed the unit, and afterward it kept making an extremely annoying noise. When I brought this up again, I felt like the situation wasn’t being taken seriously. Only after I insisted was I moved to another room. There were also flies around the hotel, which I found very unusual, and breakfast is not included. I wouldn’t say my stay was terrible, and I wouldn’t give the hotel one star because I did get a discounted rate and, for what I paid, it was acceptable. However, I personally wouldn’t stay here again. For such a large hotel, I think the overall experience and attention to basic details could be much better, especially if you’re paying the regular rate.
• SC

  Sandy Coro

  Aug 15, 2026
  3.0
  Ce que j'ai apprécié: la situation de l'hôtel près du métro, l'amabilité du personnel, le frigo dans la chambre, la présence d'une cafetière, la propreté, la présence d'une clim MAIS l'hôtel aurait besoin d'être rénové, plus au niveau des chambres que de la salle de bain qui reste très bien. Et surtout afin de mieux isoler du bruit, car on entendait tout d'une chambre à l'autre et le couloir, vu qu'on était pas loin de la machine à glaçons, c'était pénible; la clim faisait aussi beaucoup de bruit quand elle se déclenchait. Nous avons malheureusement subit aussi le bruit de 2 jeunes femmes éméchées qui sont rentrées dans leur chambre à 5H du matin et qui ont continué à faire du bruit jusqu'à 7H! Également, il a fallu à 2 reprises (sur 6 jours) demander à ce qu'on fasse la chambre, sinon, c'était oublié! Et même en demandant, on n'avait pas forcément de nouvelles capsules pour le café. Quand j'ai dit que j'étais membre d'IHG One rewards et que je souhaitais bénéficier du "late check-out", on ne m'a proposé qu'1H de plus, j'ai été assez déçue.

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