Holiday Inn New York City - Times Square by IHG

Reviews

• JK

  Joe Kirkpatrick

  2 days ago
  3.0
  There are only two elevators for more than 30 floors. Plan on waiting for elevators for a while. The biggest issue is the front of the hotel. It is set back from other storefronts which gives the opportunity for a cool entrance or even a courtyard. Instead, there are benches and someone has decided to let homeless people sleep there. They are there all day and all night. Prepare yourself to walk through a crowd of homeless people and weed smoke each time you enter or exit. I'm sure it sucks for the employees also, who are excellent.
• NW

  Nancy W133

  2 days ago
  1.0
  Worst hotel I've stayed at in my life — especially for this price I'm here on a business trip, and this place has completely ruined it. First, the moment I walked into the room, it smelled awful — damp, musty, with a strong sweat-like odor that never went away. Second, the room was ridiculously hot. The AC barely worked, so it felt like sleeping in a sauna. But the worst part: **there were mosquitoes in the room.** I got bitten awake at 3:30 AM. I called the front desk asking if they had any mosquito repellent or literally any solution — and they told me there was nothing they could do, and that I should just chase the mosquitoes away myself. I mean… what kind of hotel tells a guest that at 3:30 in the morning? It's now 6:30 AM. I'm still itching too much to fall back asleep, and the mosquito is still in the room. I'm losing my mind. There's no way I'll perform well at my business meetings today after a night like this. If you have an interview or any business to handle, stay far, far away from this hotel.
• CG

  Christopher Guerrero

  5 days ago
  2.0
  the location is amazing but yooooo. first, we stood here 4 nights, and on night 2 the hot water went out. That’s okay like things happen but definitely worth mentioning. second, PLEASE be aware that if you are given 2 keys, if the first person goes up for the night and the the second key is used later, the rooms can ‘auto lock’ leaving the second person unable to enter the room unless the first person manually opens the door. I had this same situation happen to me, and went down to front desk to see if they could possibly open the door with the maids key or something, and the staff member Henry asked to verify if i was actually in the room and then told me he cannot do anything about it. the rooms have a singular card key lock and and the regular manual door lock. there is no manual lock that you can engage outside of that, but the one Henry referred to was just the regular electronic card key door lock. thankfully i was able to bang on the door and unfortunately disturb my neighbors to get my buddy to open but still. the manual lock wasn’t engaged, so that wasn’t the problem and i asked my buddy what he did when he got to the hotel and he told me he opened and closed the door and laid down. the ONLY lock that would have went off would have been from the electronic system they have with the keycard. Now with Henry, i asked him several times because the options he gave me were for him to keep calling the front desk, or call management. okay fine. after the first call he basically gave up, and i had to insist for him to keep calling, and when that didn’t work i asked him to call management several times which he kept brushing off. he told me verbatim “this is a common problem” and “i have finished all my paperwork” AND “i have work to do” all in the same breath while really pushing to not call management AND not call my friend. i ask him what do you guys do to fix this situation since by your own words it’s a common occurrence, he tells me there’s nothing he can do, mind you i asked him to call someone above him because obviously hotels need to have access to their rooms. he basically implied that i would have to stay outside until management came in the morning to deal with it, and cameras could prove he was chilling on his phone when i first walked up to him. i overall got the feeling that he didn’t want to be disturbed from his phone, and didn’t want to disturb management with an issue he clearly could not directly fix, but did not want to bother management with. TLDR: if you have 2 keys only trust the first one works, and if Henry is overnighting and God forbid you don’t have your key, he will not be helping you and you may very well be left to stay outside.
• TB

  Tom Brady

  Oct 6, 2026
  4.0
  The staff was great here,very helpful and accommodating. The location is great close to Times Square, Penn Station and Madison Square garden. Easy to walk everywhere. Food and drinks and shopping all right outside. The room was very comfortable and clean and didn't feel cramped like most Times square hotels. The bar and restaurant downstairs was a great place to unwind. The only downside here is the wait for the elevators but you figure them out. Interesting people hang out in the courtyard in front but security keeps a presence and keeps everything safe.
• AA

  Adam

  Sep 20, 2026
  3.0
  We'd booked 2 identical "Premium King City view" rooms - via booking.com - not direct or through IHG. We was on 2 different floors, and opposite sides of the hotel [ only 4 rooms on each side, so not as dramatic as it sounds] but there's 4 west facing room and 4 east facing rooms. we had 1 of each, therefore I do not believe those facing West - towards the river are "City Views" which face the river and Hudson Yards. The East facing rooms, face midtown, the ESB and TSQ. So I don't believe we got what we paid for. one of our rooms was much smaller than the other too, of course, all rooms aren't identical - but it was a considerable size difference, and whilst I've come to expect small NYC rooms - we had no storage for suitcases and could barely walk around the room. We was both on high floors, above floor 32 - of a total of 36 floors. As others have mentioned, the wait for the lifts can be quite a wait - especially high up - but for the most part it wasn't toooo bad. of course, once in the lift - it can stop at many floors on the way up/down - it also Dings at every floor, regardless of stopping, so is a bit strange. We had to keep asking for Sugar/Creamer - as only 1 was ever provided, which isn't sufficient for the 2 coffees provided. Left a note for the cleaners to please leave more, this went ignored. got some from reception, which was an ordeal. had lots of single use plastic just for the sugar packets. Outside the hotel main doors can be sketchy - more so at night - but there is always security and it is largely well lit. When I checked in, I was told I was Todays VIP - which I was gifted water - and seemingly comes with no other perks.