Holiday Inn Express New York City Times Square by IHG

Reviews

• ST

  Sib T

  1 day ago
  1.0
  This hotel is the worst experience I ever had. I had a reservation with Day Use and went there after taking the taxi etc. they turned me away saying they have no rooms. The lady at the reception was super rude and literally didn’t even check the reservation but just blindly said they are sold out. I had purchased the room through day use and they never changed or cancelled it , but this hotel is horrible.
• SM

  Steven Mobley

  3 days ago
  2.0
  This place isn't cheap, but it is less expensive than many other places in the City. Checking in was efficient and at 1st viewing the room looks decent. That is, until we turned on the AC. Globs of black particles came from the vents onto the bed less than 6 inches away. The globs were of an unknown substance. Fearing it was mold we called the desk and requested an "enginer" to fix it. 2 guys came and vacuumed the vent section of the AC unit without cleaning the entire system. My wife spoke with the blond haired German speaking attendant at the front desk who told her "its just dust" and rolled her eyes as if that was OK to breathe that in as we slept. After the vacuuming, "dust" was less evident and exhaustion forced us to just go to bed. By morning the unvacuumed part of the AC system worked its way to the vent and onto the bed and into the air. With such an indifferent response from the staff and limited time expected to be in the room, we dropped our complaints. Seemingly none of the staff aside from the front desk spoke English or it was their way of avoiding issues. We will avoid this place place in the future. Cleaning the AC units throughly, even once a month, shouldn't be that time consuming or expensive.
• FS

  Fabiana Silva

  5 days ago
  4.0
  We arrived at the hotel well before the official check-in time, intending only to drop off our luggage and return later. To our surprise, our room was already ready, and we were able to check in at 11 a.m. Although we didn't end up needing it, it was great to know they offer complimentary luggage storage. Unfortunately, I don’t remember the name of the receptionist who assisted us that day (May 6th), but she was extremely helpful and efficient throughout our stay. A $150 security deposit was charged to my card, and the refund was processed just three days after check-out, which was excellent. A quick tip about the room key cards: avoid keeping them near other cards, your phone, or your OMNY card, as they demagnetize easily and you'll need to get them replaced at the front desk. I stayed on the 11th floor and had no issues with noise. The room was small and simple, but it was kept neat and organized, with fresh towels provided daily. The pillows were extremely comfortable, and I loved that they offered both "firm" and "soft" options, with each pillowcase clearly labeled. There were also plenty of outlets and USB ports near the bed to charge all our devices. There was only one day when we left the room later in the morning and housekeeping didn't come. However, when we returned that night, I requested fresh towels and body wash at reception, and they were delivered promptly. The only room for improvement is the deep cleaning: while the room was organized daily, it felt a bit superficial—the beds were made and it was quickly vacuumed, but the mirror remained dirty for several days. Additionally, the water pressure in the shower wasn't very strong, though the water heated up very quickly. The room includes a coffee maker, hair dryer, iron, ironing board, and a safe. The air conditioning worked perfectly, and the Wi-Fi was fast and very easy to set up. It doesn't include a microwave, a mini-fridge, or an electric kettle, but that didn't bother me since I only used the room to sleep and shower. Going downstairs for coffee or hot water was never an issue. Breakfast had plenty of good options, everything was very tasty, and the food was constantly replenished. They offered eggs, sausage, cereal, yogurt, donuts, oatmeal, peanut butter, juice, and more. It could get crowded during peak hours, but I usually went around 8:30 a.m. when it was a bit calmer. The cinnamon rolls were the best I’ve ever had, and the pancakes were excellent too! I had no major issues with the elevators; they only took a bit longer once or twice during busy times. I also loved that complimentary bottled water, cookies, chips, and flavored lemonade were always available at reception. The location is excellent—just a 5-minute walk from the 42nd Street–Port Authority subway station. There are plenty of amenities nearby, including restaurants (Mercato italian restaurant just across the street, is excellent!), a Duane Reade, Pret A Manger, and a 7-Eleven just around the corner. The area can feel a bit sketchy, especially at night due to the presence of homeless people, but I personally felt safe and had no trouble at all. It’s not a luxury hotel, but it suited my needs perfectly. I highly recommend it and would definitely stay here again!
• CD

  cee doubleyou

  6 days ago
  3.0
  Having another hotel with a similar name just around the corner on 8th Ave was confusing for cab driver causing us to wheel our luggage from one hotel to the other. Hotel itself is well located to most NYC features. The room even though clean felt very dated with just a coffee maker, no fridge, microwave or electric jug, if one wanted hot water, you had go down to breakfast area, where hot water facilities were available, a iron and iron board and hair dryer as well as a decent size safe were also in the room, also a good number of power and USB outlets. House keeping was a little haphazard with coffee/tea making facilities not always being refreshed over a 7 day stay. Complimentary bottled water, small packets of crisps and cups of juice was also available in the lobby. The breakfast dining room can be quite hectic with limited number of seating but the complimentary breakfast was quite acceptable. Even though we didn’t pay extra for a view, we got limited skyline view. Location made up for any shortfalls.
• AF

  Armando Faccinetto

  May 4, 2026
  1.0
  El hotel está muy bien ubicado y las atenciones muy bien por parte del personal. Al hacer el check in piden el depósito de seguridad con tarjeta de crédito por lo cual pedí algún comprobante del cargo a lo cual me dijeron que no daban y aún no me regresan mi depósito. (Ya pasaron 10 días del check out)

Frequently Asked Questions About Holiday Inn Express New York City Times Square by IHG