EVEN Hotel New York - Midtown East by IHG

Reviews

• AJ

  Anib-Israel Julian

  Jul 16, 2026
  2.0
  CAUTION booking. No 24 hour refund policy. I booked through Expedia and it double booked me. Right after I saw that it booked me twice (literally like 10 minutes after), I called their office and told me to call Expedia who then told me to call the hotel's office. After a couple weeks of dealing with agents, the resolution was that I had to still pay 1 night to cancel one of the rooms even when it was not my fault it booked twice. Price also does not include amenities fee, so there will be additional daily charge. No receipt is also given at the end of stay so not sure what else we were charged for. We were there a day after our booking due to storm, but it feels like they still charged us for the day we weren't there for amenities among other things. Like I said, never received a receipt, but the math would add up that we were charged for all the days for amenities (even days we were not there) among other things.
• BW

  Bentley Weisel

  Jul 12, 2026
  2.0
  I’ve stayed here at least 6 times in the last two years, primarily for its convenient location and straightforward rooms. I’m incredibly disappointed after my latest experience with the service at check in. I booked a room with a king bed directly through the hotel, and upon checking in, that was not an available option. I was not notified about the change beforehand, no effort was made to do anything about this and no good explanation was offered. When I asked to speak to the manager, they wouldn’t even come out and talk to me. As someone who values service and experience, this was really disappointing to me. I’ll be staying elsewhere next time.
• BK

  Bo Kim

  Jul 4, 2026
  5.0
  We had an absolutely wonderful stay, and it’s all thanks to Maria at the front desk! From the moment we walked in, she was incredibly welcoming, professional, and attentive. ​Not only did she manage to get us checked in early after a long day of travel, but she also went above and beyond by upgrading our room and ensuring we were placed in a beautifully quiet area of the hotel. It made a massive difference in our comfort. Maria is a true asset to this property, and her exceptional hospitality did not go unnoticed. Thank you, Maria!
• CL

  Colleen Lincoln

  Jun 30, 2026
  5.0
  We snagged this hotel as a great deal with our Chase points, and it was the best! We arrived pretty early (by 11:30am) and they were able to accommodate us and get us into a room right away which was greatly appreciated. We received a couple complimentary drinks and were able to use those for a beverage of our choice from their market. We didn’t interact a ton with the staff, but everyone we did interact with was incredibly friendly and accommodating. Will absolutely look to stay here again next time we want to stay in the city!
• FA

  F A

  Jun 26, 2026
  1.0
  I spent over $500 for a two-night stay (June 20-22), and unfortunately, it turned out to be one of the worst hotel experiences I’ve ever had. When we arrived, we found the bathroom in the condition shown in the attached photos—hair everywhere on the floor and walls. We immediately returned to the front desk, reported the issue, and requested another room. We were told that no other rooms were available, so someone was sent to clean the bathroom. Unfortunately, the cleaning did not resolve the issue. The bathroom still had hair on both the floor and the walls. I attached the photos uppon our arrival as well as after the cleaning, showing that the problem remained. Because of this, I never felt comfortable using the bathroom during my stay. The hotel offered another cleaning the following day, but after seeing the results of the first cleaning service, I had no confidence that it would make any difference. What disappointed me even more was how the complaint was handled. I requested a refund for the first night’s stay, and the Front Office Manager instructed me to contact Expedia because that was where I had booked, explaining that Expedia would coordinate the request with the hotel. I followed those instructions, but Expedia later informed me that the hotel had declined the refund request. I’ve attached both the hotel’s email directing me to Expedia and Expedia’s response. I also contacted IHG Customer Support. Although they acknowledged that the room should never have been provided in that condition, they ultimately supported the hotel’s decision, stating that cleaning the bathroom and removing the amenity fee satisfied the IHG Hospitality Promise (despite the fact that the bathroom stayed dirty even AFTER the cleaning and the fact that they DID charge us the amenity fee of 1 night of $32.66). I’ve attached screenshots of those conversations as well. So although they stated: “it was a miss that this room was provided for us” yet they refuse to refund its cost?? I chose this hotel because I trusted the IHG brand and expected a much higher standard of cleanliness and customer service. Instead, I experienced a dirty room, an unsuccessful attempt to remedy the issue, and a disappointing complaint process. Unfortunately, this fell far short of the standards I expected from IHG hotel. I would strongly advise anyone considering this hotel to stay elsewhere.

Frequently Asked Questions About EVEN Hotel New York - Midtown East by IHG