Equinox Hotel New York

Reviews

• JS

  Jaleel Saint-Fleur

  6 days ago
  5.0
  I recently worked with Jesus to plan an anniversary surprise at Equinox Hotel and I couldn't have asked for a better experience. From start to finish he made the entire booking and planning process seamless and genuinely enjoyable. It's rare to work with someone who brings that level of care and attention to detail — he took what could have been a stressful planning process and made it feel effortless. Jesus is the reason I'll be coming back. If you're looking to make a special occasion truly memorable, ask for him. Five stars without hesitation.
• JG

  Jen G

  Apr 30, 2026
  5.0
  I have an incredibly experience. Ray was my esthetician and she delivered. My skin was wildly glassy when all was said and done. Just, chefs kiss 🤌🏼👩🏻‍🍳💋. She was super kind, too. The lymphatic drainage service was definitely new to me; think of a vacuum going across your body. Sylwia walked me through the process and made it a peaceful experience. This not meant to mislead, though. You will be listening to suction the entire session. Beauty can sometimes just be awkward. But the results are worth it. I also had a sweet spa escort at the beginning of the service. She walked me through the facility and to my first appointment. I don’t recall her name but she was lovely. Overall, it was a top notch experience and I highly recommend. 10/10. Would do again.
• ML

  Michael Livio

  Apr 22, 2026
  5.0
  What a great hotel! The room was very comfortable and enjoyable. Dinner was great. And all the people were the best! Such wonderful friendly service from everyone!
• CD

  Chris Dries

  Apr 22, 2026
  5.0
  Great hotel in Hudson yards, rooms are clean, new, and relatively large. Lobby on 25th floor which is a little weird. Cleaning and room service was great.
• CC

  Charlton Conner

  Apr 12, 2026
  1.0
  I rarely write reviews, but this experience at Equinox Hotel New York deserves to be called out. I was charged $1,000 for checking out 1 hour and 15 minutes past the stated checkout time. Let’s be clear—there is nothing reasonable or “policy-based” about a charge like that. It’s not just excessive, it’s mathematically absurd. Charging the equivalent of a full night (or more) for barely over an hour crosses from policy into outright exploitation. What makes this even more disappointing is that this was my return stay after previously having a laptop stolen from the hotel lobby. I chose to give this property another chance, assuming that level of service and accountability would improve. Instead, this experience confirmed the exact opposite. For a hotel that markets itself as ultra-luxury, the lack of proportionality, discretion, and basic customer respect is shocking. There was no attempt to accommodate, no reasonable compromise offered—just a rigid, punitive charge that feels completely disconnected from reality. At this level, guests expect professionalism, fairness, and some degree of goodwill—especially repeat guests. Instead, this felt transactional at best and predatory at worst. It’s clear why the ratings are slipping. I will not be returning, and I strongly encourage others to think twice before booking here.

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