Equinox Hotel New York

Reviews

• DF

  David Frei

  3 days ago
  5.0
  Simply outstanding! The Equinox Hotel New York is easily the best hotel experience I have had in the US and one of my favourite hotels worldwide. The rooms and amenities are impeccable, but what truly sets this hotel apart is its exceptional team. Every single staff member was genuinely welcoming, warm, attentive, and consistently went the extra mile. A very special mention to Nathan, the Guest Experience Manager, who truly went above and beyond to make our stay unforgettable. The incredible concierge team also deserves recognition for securing last-minute reservations at some of New York’s most sought-after restaurants. The bell staff were always incredibly helpful, genuinely friendly, and a pleasure to interact with. The reception team made every encounter great fun, always recognising us and making us feel truly welcome. Equally impressive was the housekeeping team, who did a flawless job while remaining almost invisible throughout our stay. Truly effortless service at its best! The hotel's own restaurant was equally impressive: outstanding service, fantastic food, and a wonderfully cool atmosphere. A must-visit, even if you're not staying at the hotel. A truly remarkable hospitality experience, where every department contributes to something special. This is how luxury hospitality should feel. Can't wait to return!
• DT

  David Traini

  Oct 3, 2026
  5.0
  I stayed at Equinox Hotel while recovering from a surgery, and I honestly could not have imagined a better experience. Nathan, the Head of Guest Services, went so far beyond anything I expected. Once he knew I was recovering, he made a point of checking on me and making sure I was comfortable and well taken care of throughout my stay. He booked me some of the wellness offerings, including cryotherapy to help with my recovery, and Nathan helped make the entire experience feel seamless. What impressed me most was how genuine his concern was. It never felt like standard hotel service or something he was obligated to do, he really cared about how I was feeling. I’ve stayed at many great hotels, but this was an unexpectedly personal level of hospitality. Nathan is an incredible representation of Equinox and a huge reason I’ll remember this stay so fondly.
• RF

  Robby Fakhouri

  Sep 28, 2026
  5.0
  The Equinox Hotel New York continues to be one of my favorite hotel experiences anywhere. It’s rare to find a property that gets luxury, service, fitness, wellness, and recovery right at the same time, but Equinox consistently does. The hotel itself is exceptional. The rooms are beautiful, the fitness facilities are unmatched, and the entire experience is built around actually feeling better when you leave than when you arrived. From the gym and training facilities to the spa, recovery amenities, pool, and overall attention to wellness, there really isn’t another hotel experience quite like it. What has made my stays particularly special, though, is the level of service. Nathan Loga, one of the managers, has taken care of me in ways that have been truly extraordinary. Over multiple stays, he has consistently gone above and beyond—not because he has to, but because he genuinely understands hospitality and what it means to make a guest feel taken care of. He has become a dear friend, and that friendship came from experiencing firsthand the kind of person he is and the standard of service he brings to the hotel. That level of care extends throughout the property. The team is attentive without being overbearing, professional without feeling impersonal, and somehow manages to make such a beautiful luxury hotel still feel warm and familiar. There are plenty of beautiful hotels in New York. What separates Equinox is that it feels like an entire lifestyle experience rather than simply somewhere to sleep. And when that is paired with people like Nathan who genuinely care about the guests walking through the doors, it becomes very difficult to stay anywhere else. Five stars, without hesitation.
• WV

  William V

  Sep 27, 2026
  1.0
  Very disappointing after looking forward to a 3 night stay. Room not ready on time from the get-go (despite being guaranteed 3 PM check-in, came at 4 PM and waited almost an hour in the lobby). Was not comped anything for the wait (despite other reviews saying they are charging people $1000 for late checkout) - so they're just monetizing one side but not passing that to the other side? The whole hotel feels soulless - like you're staying in a gym, which I guess I should have expected! They skimp on everything inside the room (no coffee machine, no common luxury amenities (toothbrush / toothpaste, etc)). I really dont understand how the hotel is categorized as a five star hotel, it's basically a glorified Yotel. Would not recommend and will not be staying there again. Way better options across town. Buyer beware -- be prepared to be disappointed.
• RE

  Robby Fakhouri, Esq.

  Sep 24, 2026
  5.0
  There are luxury hotels, and then there are places that completely redefine what hospitality can feel like. Equinox Hotel New York has consistently been that place for me. I’ve stayed at some incredible hotels around the world, but Equinox has created something genuinely different. The entire experience is built around feeling your best—not simply having a beautiful room to sleep in. Fitness, wellness, recovery, sleep and luxury are woven into every part of the stay. From the exceptional Equinox fitness facilities and classes to the spa, recovery-focused amenities, incredible rooms and attention to sleep and restoration, the hotel feels designed for people who care as much about their well-being as they do about great hospitality. What has made my experiences truly extraordinary, though, is the people. Nathan Loga, in particular, represents hospitality at its absolute best. Over the years, Nathan has gone far beyond simply providing excellent service. He remembers the details, anticipates needs before they are ever expressed, and has an incredible ability to make every stay feel personal. He has taken care of me in ways that I will never forget, and over time, I’ve been fortunate to consider him not only an exceptional hotelier, but a dear friend. That level of genuine care cannot be manufactured or taught from a hospitality manual. It comes from someone who truly understands that luxury isn’t just about beautiful surroundings or amenities—it is about how you make people feel. Equinox Hotel gets both sides of that equation right. The property, fitness experience, wellness and recovery offerings are exceptional, but it is the service and people like Nathan who turn an incredible hotel into somewhere you genuinely look forward to returning to. For me, Equinox Hotel New York has become far more than a hotel I stay at when I’m in the city. It is a place where I know I can arrive, reset, train, recover, sleep exceptionally well, and feel completely taken care of. Nathan and the entire Equinox team have earned my loyalty many times over. I cannot recommend the experience highly enough.

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