Best Western Premier Herald Square

Reviews

• OA

  Omar Azzam

  1 day ago
  5.0
  I stayed for 5 nights, everything was really good. - Location was perfect - Room was very clean, modern/updated and was enough room for 3 adults - Staff were really nice and always smiling and helpful - Big windows to the street were nice
• AV

  Angela V.

  Jul 2, 2026
  5.0
  A fantastic stay at a great price! The central location made exploring the city so easy. And, we even had a peekaboo view of the Empire State Building. The best part was the exceptional customer service. A special thanks to Pathik Patel at the front desk for his warmth and helpful tips. Highly recommend this hotel!
• KT

  Komal Thiyagarajan

  Jul 1, 2026
  5.0
  I stayed at the Best Western Premier Herald Square, and my experience has been nothing short of excellent. From the moment I checked in, the entire stay has been pleasant and welcoming. The hotel is ideally located in the heart of Manhattan, just minutes from Times Square, making it a convenient and comfortable base for exploring the city. I also felt the location was safe, which added to the overall positive experience. I would especially like to recognize Mr. Path L. Patel for his outstanding hospitality and friendliness. He always greeted us with a warm smile, was incredibly helpful, and patiently assisted us with all of our questions throughout our stay. His professionalism and genuine care for guests truly made our visit even more enjoyable. I highly recommend this hotel to anyone visiting New York City.
• IM

  Inaya M

  Jun 17, 2026
  5.0
  Rooms are very clean, spacious and stocked with all necessities, with large draping windows for plenty of sunlight, will provide fridge on request, Receptionist Pathik Patel was very accommodating, I had to book a room at 3am and he was kind enough stay up until I arrived and check me in. All staff were very courteous, very pleasant and smooth stay. Location is also very accessible to all areas as 34th station connects many subways. Herald square is also a very pleasant spot to enjoy outdoors with plenty of seating and lots of food places.
• JD

  Jemima David

  Jun 10, 2026
  3.0
  The only good thing about this hotel is the location. We stayed for 2 nights, we first requested a room on a high floor which they said they would give us, but ended up in the 5th floor because a high floor wasn't available. Water bottles aren't free unlike other hotels I've been in. They also charge for luggage storage which is free on other hotels. As we toured NYC during the day we ended up getting to the hotel a little late, then we noticed that the AC on our room wasn't getting cold even if it was already set at 67F. We told them and maintenance came, and informed us that we would have to move to another room. As we were already tired from walking the whole day and it was already late, we don't have the energy to pack-up our stuff and move plus we have a young child so they offered us two large fans just to get through the night and promised us that THEY would move our stuff in the morning and we don't have to worry about it. So morning came and we had to go out early and we packed our stuff so it's ready for them to just move it to the new room. We came back at around 2pm and I asked the front desk if our stuff has been transferred to the new room, the receptionist said it's already done. Only to find out that it wasn't moved at all and we ended up going to the old room and transferring it ourselves. Our stay there has been mostly inconvenient considering the cost of stay so I don't think what we paid for was worth it. I'd look for other options next time.

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