Arlo NoMad

Reviews

• MJ

  Martha A Jamail

  2 days ago
  5.0
  we loved our stay here. the location was perfect and the staff was so incredibly friendly and helpful.
• ML

  Matthew Adrian Longinos

  6 days ago
  5.0
  Requested a specific room and at first the receptionist said it would be impossible to get that room, but to my surprise it was the room she ended up giving us (you the best, ma’am!) I’m just so grateful because the views were amazing. We were ablet to celebrate a birthday in the best stay we ever stayed in.
• LT

  L T

  Oct 4, 2026
  5.0
  Spent 3 nights here recently. The staff were very friendly and accommodating allowing us to check in early and check out late which was very much appreciated. Rooms are a bit small but that is to be expected in NYC. The bed was very comfortable and the room was clean which is my priority. Location is perfect in midtown. Walking distance to all of the major attractions. Unfortunately weather was not great during our stay so I did not have the opportunity to check out the rooftop area. Would most definitely stay again.
• RO

  Ryane Odom

  Sep 14, 2026
  1.0
  I am extremely disappointed and disturbed by how my brother and his girlfriend were treated during their stay at this hotel. They were **racially profiled and treated as though they were guilty of something without any evidence or proof**. When they attempted to explain the situation and asked the hotel staff to review the security cameras to verify what actually happened, the hotel refused to do so. Instead of taking the time to investigate the situation or acknowledge that they could have been mistaken, the hotel chose to remove them from the property. They were ultimately kicked out **without the hotel providing any proof of the accusations against them**. What is even more concerning is the complete lack of accountability afterward. When you make a serious accusation against guests and take action against them, the least you should be able to do is investigate the situation and review available security footage before making a decision. This was not simply poor customer service. They were made to feel targeted, humiliated, and unwelcome, and the hotel did nothing to take responsibility for how the situation was handled. I would strongly encourage management to review the security footage, investigate what happened, and address how their staff handled this situation. Guests deserve to be treated with dignity and fairness, regardless of their race.
• AA

  Alec

  Sep 6, 2026
  1.0
  Don’t listen to the positive reviews. I genuinely do not understand how I stayed at the same hotel. My employer booked the Arlo for me for a business trip, and somehow nearly every basic interaction turned into a side quest. Let’s start with check-in. I arrived with four bags, the bellhop was unavailable, and apparently the backup bellhop was… me. So up to the room I went, hauling all four bags myself. Then there was an issue with my employer’s booking/payment. The Arlo managed to drag that situation out for THREE DAYS. Twice, I was assured it had been resolved. Twice, they called me back because — surprise! — it had not been resolved. Then, after having a medical emergency the night before checkout, I asked if I could PAY for a late checkout — something the hotel literally lists as an option on its website. You would have thought I was asking them to extend my lease. I had to explain the situation to three different people while they repeatedly told me they weren’t sure they could accommodate it because they were busy with customers. You are a hotel. In New York City. I would hope you have customers. Eventually, they graciously allowed me to give them additional money for a few extra hours in the room. Naturally, my room key then stopped working after the late checkout was approved. Because of course it did. At another point, they also attempted to charge me for valet parking. I did not have a car. The diner experience was equally impressive. I ordered food and received a text saying I would be notified by text when it was ready. After waiting an hour with no notification, I finally went downstairs to check. My food was sitting there cold and had apparently been ready “for a while.” When I showed them that I had never received the promised text, I was told they had “personally clicked” that the order was ready, so if I didn’t receive the notification, apparently that was somehow my problem. Amazing customer service philosophy: “Our system didn’t work, but we clicked the button, so good luck.” And after all that? The food was terrible. The rooms are also SO tiny. I know NYC hotel rooms are small, but this felt less like a hotel room and more like someone furnished a very stylish walk-in closet. I can laugh about some of this now, but genuinely, this was one of the worst hotel experiences I’ve had in a very long time. The repeated mistakes were frustrating enough, but what really made the stay awful was how frequently problems were met with pushback instead of anyone simply taking ownership and fixing them. For a hotel positioning itself as a trendy, upscale NYC experience, the actual experience felt disorganized, dismissive, and exhausting. I will absolutely not be staying at an Arlo again.

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