Arlo Midtown

Reviews

• KT

  Kesha Thomas

  1 day ago
  5.0
  This was a pretty good place to stay for our NYC trip. The location is convenient for easy access to the subway and visiting all the major attractions and different neighborhoods etc. The hotel is clean and smells really good. I booked a king city view room and the city view was more like a “crank your neck” and you’ll see a partial city view. I had to stick my phone out the window to capture a photo of the city. That was a little disappointing. We looked directly into other hotel rooms, which made privacy feel non existent. Our shower flooded the floor after every use but the shower itself had amazing water pressure. The lower part of the shower door had black mold, so hopefully they get that resolved. I saw reviews about the outstanding customer service but everyone was pretty flat toward us. The woman who checked us in seemed annoyed and wasn’t very friendly. The staff watched us struggling to get our bags from the uber to the lobby, and after we had nearly dropped all our things a man came out and pushed my suitcase into the doorway. The waitress at the restaurant was very kind. The rooftop bar has a really pretty view but closed early the night we visited due to rain. The little bodega is insanely expensive. A bottle of cheap prosecco wine was $80, so an easy fix is to grab some wine from a nearby store to have in your room. Our coffee was good but again, so expensive. Having complimentary drip coffee would have been a nice addition, as I just need a small cup in the morning to get going. Not a lot of extras here but overall a really good option for the affordable price and location. I’d stay again because I really enjoyed the location and the hotel was very beautiful and clean. Also an extra tip- Little Italy pizza is on the walk home and it was the BEST pizza we had the entire trip! Better than Joe’s!
• TH

  Tyler Hoang

  6 days ago
  3.0
  I was disappointed to find an urban fee added to my bill because I was not clearly notified about it before checking in even though i booked the hotel a few months in advance . I already paid a high price for the hotel room, so being charged an additional fee was frustrating. I also did not use any of the amenities included with this fee, such as the gym or the 15% food and room service benefits. I spent most of my time outside the hotel and only returned at night to sleep. I believe guests should be clearly informed about all mandatory fees before their stay.
• MS

  MHz Studios

  Aug 26, 2026
  4.0
  Lovely rooftop bar! Came here on a whim with my partner during sunset and had an incredible time. I believe our server’s name was Santiago (the one with the beautiful tiny tattoos) and he was amazing. He deserves a raise for how much he was willing to make us feel welcome. The music was eclectic and fun to listen to, but just a little bit too loud for a Sunday evening and there was profanity especially the N word which made me uncomfortable. Unfortunately I have to take one star off for that as the N word is a racial slur and it would be refreshing to be in an environment where a racial slur is not thrown around so casually via the music. My suggestion would be to keep the music but have clean lyrics please as I would love to invite people here in the near future. Oh, and the tater tots were the best tater tots I’ve ever had in my life. Cheers!
• KT

  Kevin Truong

  Aug 25, 2026
  2.0
  My friend and I were in town for an event and chose the Arlo Midtown as it was quite central to everything we wanted to do while in the city. We unfortunately encountered an issue with our initial room - the wood furniture all had polish applied to the edges as part of repair/maintenance work, but it was either overapplied or not given sufficient time to dry. It got all over our feet and some of our belongings, leaving dark black smudges on everything. I understand that there is significant time pressure to turn around a room in between guest stays, but how this got past maintenance and/or housekeeping staff is beyond me. My friend went to complain to lobby staff and they were apologetic and said we could move rooms the following day as they didn't have any ready at the moment (completely understandable as we discovered the issue pretty late at night, around 10 PM). We were also told the urban fee would be waived, and management would follow up with us in the morning but this never ended up happening. After staying up late to repack everything and storing our luggage at the lobby, we left the event early the following day to check into our new room, This was around 4 PM so a whole hour after their listed check-in time. The lobby staff said the room was ready but still needed a "final inspection". We ended up waiting an additional 30 minutes for this to be complete before we could receive our room key. The staff that stored our belongings also either dropped or punctured one of our water containers, so not only was that ruined and had to be replaced but some of my luggage was also wet because of it. The second room luckily did not have any issues so the rest of the stay was comfortable despite the initial hassle on the first day and a half. We later discovered that we were only refunded one night's worth of urban fees ($35) for all the hassle we dealt with so we called in to complain. Lobby staff said they couldn't do anything about it but would follow up with us by calling back. We were once again not contacted. It sort felt like the staff were just going through the motions and not really motivated to actually address our complaints. Really shocking level of service given a supposed 4-star hotel that is on average pricier than some of its immediate neighbors. The location is great, the rooms were generally quite clean and comfortable, and the noise (both from the street and neighbors, lobby bar) wasn't too bad despite the lower floors of the hotel. However, given the less than stellar service we received, I doubt I will return. It also makes me question whether their other Arlo hotels in the city are like this too.
• CS

  Calvin Soileau

  Aug 10, 2026
  2.0
  The Good, the Bad, & the Ugly The Good: Great location, room size okay, elevator service good The Bad: no closet in rooms just an inadequate nook on the wall. In room coffee supplies very limited. The Ugly: Very poor check-in process. Staff very standoffish. Got into our room with a terrace that was unaccessible. Had to get staff to repair door handle to open it. Room very warm. We were gone all day until approx. 4 p.m. and room service still had not refreshed room. Have to mop up flooded bathroom after shower due to design of shower and flimsy shower curtain. Toilet lid would not stay open. No hot water in bathroom. Some of these problems were remedied after contacting front desk. But in all reality should not have been a problem in the first place. We sat at downstairs bar for 30 min. before even being acknowledged by staff, after I flagged them down. Went to Alstair restaurant around 10:15 pm and they were closed even though started hours until 11:00 pm. Had high hopes for this restaurant especially with the price point but those hopes came crashing down. Arlo DO BETTER

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