Holiday Inn Express Long Island City E - New York by IHG

Reviews

• KK

  Kata Karaaslan

  today
  4.0
  Excellent Staff and Cleanliness, but Breakfast Needs Improvement The hotel was spotlessly clean, with a spacious room, a large bathroom, and a fantastic view of the Manhattan skyline. The staff were exceptionally friendly and helpful. Special thanks to Sam, who went above and beyond to answer all my questions, and Ron, our wonderful shuttle driver, who was always calm, reliable, and incredibly quick to respond. The downside was the location, far from the nearest subway station, making the shuttle service essential. Breakfast was disappointing, especially for European guests. Even the pancake machine broke down after the first day and wasn't repaired during our stay. Overall, a very pleasant stay thanks to the outstanding staff and excellent cleanliness!
• TC

  Tony Chávez

  Oct 5, 2026
  5.0
  During my stay, I had the absolute pleasure of interacting with Xavier at the reception desk, and he truly went above and beyond to make my experience memorable. ​From the moment I checked in, Xavier greeted me with a warm, welcoming smile and an infectious positive attitude. He handled everything with remarkable efficiency, but what truly stood out was his genuine enthusiasm for helping guests. He anticipated needs I didn't even know I had, offered fantastic local recommendations, and approached every interaction with patience and grace. ​Employees like Xavier are rare and invaluable. Management, please take note: his stellar customer service and bright demeanor are a massive asset to this hotel. He embodies true hospitality, and I will definitely be returning because of the wonderful first impression he set. ​Thank you, Xavier, for making our stay so special!
• IC

  Ian Chung

  Oct 3, 2026
  5.0
  This is one of the hotels closest to NYC that offers convenient parking with in-and-out privileges. Breakfast is included, and both the room and the bed were exceptionally clean and comfortable. For travelers like us who have plans not only in Manhattan but also in other boroughs of New York and the surrounding suburban areas, this hotel can be a very economical and practical choice. Most of all, we were particularly impressed by Sam at the front desk. In addition to providing detailed answers to all of our questions, Sam went above and beyond to personally help resolve the issues we encountered, always taking our perspective and circumstances into consideration. Thanks to Sam’s warm hospitality, we had an excellent first impression from the moment we walked into the hotel, and that positive feeling continued all the way through check-out. We truly appreciated the exceptional service and would be happy to stay here again.
• AC

  A Cabral

  Sep 29, 2026
  4.0
  Great Stay for Out-of-Town Wedding Guests! My husband, teenage daughter, and I stayed at the Holiday Inn Express Long Island City E for a weekend wedding in Bushwick, Brooklyn. While the surrounding neighborhood wasn't particularly impressive, our experience at the hotel itself was fantastic. The location was extremely convenient for us—just a quick, easy Uber ride to the wedding venue. A few key highlights of our stay: Outstanding Customer Service: Jonathan checked us in and was remarkably friendly and helpful. As an IHG member, I was thrilled when he provided a complimentary room upgrade right off the bat! Cleanliness & Parking: The entire property was spotless and well-maintained. On-site parking was exceptionally convenient and hassle-free. Great Common Space: The 2nd floor area was spacious and comfortable, giving us the perfect spot to gather and catch up with other out-of-town family members who were also staying at the hotel. Solid Breakfast: The complimentary breakfast offered a great selection and was definitely above average for standard hotel inclusions.
• AR

  Annie Randall

  Sep 25, 2026
  5.0
  We decided on the Holiday Inn Expreess Long Island City after reading hundred of reviews for many different hotels in NYC. We felt this hotel was the best option. The reception staff, Xavier and Wendy gave us excellent service. They have great personalities with exceptional people skills and multitasking. We were given a beautiful, clean and comfortable room with a view. Breakfast was delightful. Service staff was constantly replenishing supplies and maintaining area clean. They were attentive. Wonderful conversation with the manager who wants all her guests to be happy. Complimentary shuttle takes you to a location that’s just a short walk to the train or ferry. All day freshly ground and brewed coffee was an added bonus. I am a very optimistic person who doesn’t like to complain but I was disappointed with our towels. When we arrived it was all good. Day two we did not have a bath mat and sufficient towels for four guests. In lieu of complaining, I sent my granddaughter down to get the additional towels and left a note for housekeeping the following morning requesting enough towels for 4 and a Bath mat. Unfortunately, last night I slipped but thank you God caught myself before hitting the floor. I was disappointed to find the note I left housekeeping was for nothing! We still had no bathmat, no wash cloths and only two face towels. I called the front desk twice with no response before I went down to the lobby to request towels. They were delivered to our room. Still no bath mat but I put a towel down for my safety. I still give this hotel a five star rating for many reasons. Fast elevators, clean, friendly staff, shuttle, breakfast, comfortable beds and pillows. To the best f my knowledge bug free. 😀 I recommend it for your NYC trip.

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