Holiday Inn Express Jamaica - Jfk Airtrain - Nyc by IHG

Reviews

• TD

  Travel With Dudine

  Oct 3, 2026
  1.0
  This is a mix bag of review. The place is definitely being poorly managed. Several guests pointed out issues they felt were inappropriate, and/or inappropriate. When handed your card, the staff would say your room number, and a guest had to point out the safety concerns in doing that. I was asked if my original room had been cleaned, and that question didn’t sit well with me. How do you not know if a room is cleaned to house guests? Apparently, not knowing whether a room was clean to house guests was an issue. Two separate guests that I personally spoke with brought up the issue of being assigned a room that was either occupied, or not cleaned. How did i end up here? My mom’s 80th birthday was that weekend of 8/29/2026, hotel prices were outrageously expensive for that weekend. I have stayed at many Holiday Inn Express. I have loyalty with IHG. My loyalty was not recognized as is the standard for IHG. I did ask for water, and I was told that I could grab two bottles from the fridge. I used my Travel Agent perks to book a TA rate. The level of dysfunction i personally witnessed, left me puzzled. My original room was by the ice machine,I did not enter that room. That is the room I was asked if it was clean. My room looked clean, but behind the headboard were stains that aren’t visible until you pull out the pillows. I stayed two nights, but spent little time there. I needed plastic silverware, called the front desk, I was told they had plates, but no silverware. I was told they had run out. Mind you, the facility serves complimentary breakfast. I did not eat or drink anything except for the water bottles. Location was good. Although I would not book clients in that area unless they specifically request that area. The LIRR and metro systems are within a 5-10 minute walk. There’s food places within walking distance. As I laid in bed, I looked and saw what looked like a camera in the fire detector. I posted a video of that on several platforms. Management did not reach out. On one of the platforms, IHG did ask that I contact them. As I write this review, I am still flustered by the experience.
• DD

  Drew

  Oct 3, 2026
  4.0
  Hotel Inn Express are always very good, a good clean room in several locations around the world. Room excellent, location excellent, breakfast very good, the woman in the office called a non taxi and took a cash payment for doing so. The driver would only take a cash payment. I guess that's New York for you.
• AS

  Adrian Sabido

  Sep 28, 2026
  1.0
  Don’t stay here if you can! The floors in the rooms are sticky; the bathroom smelled like… old fish. I guess you are allowed to smoke inside the rooms, as the smell of cigarettes was very strong, at least in the room we booked!
• DF

  Das fellrakete

  Sep 25, 2026
  5.0
  It was a great night sleep came in on the lirr and flying outta jfk this morning. There are a bunch of restaurants near by. The gentlemen working the front desk was helpful and took great pride to make sure I enjoyed my stay .. the bed and pillows where comfortable the shower was great good water pressure and the bathroom was clean I am looking forward to my next work trip so I can stay here again .
• AC

  Angela Cassisi

  Sep 21, 2026
  1.0
  Do not book this property, they do not comply with basic hospitality standards: I booked with SkyMiles through Expedia and booked this property: within the cancelation hour window it was clear that my flight was not gonna make it so I began trying to reach the property directly through Google phone numbers, Expedia, Delta any possible channel. Delta and Expedia tried to reach them for over two days. Delta Stays and Expedia both received explicit denial from this property for the cancelation and refund. I was obviously charged from my room and charged a penalty. This hotel does not have a direct phone line in their email is a personal Gmail account. It does show as IHG Hotel Property but it does not comply with any IHG standard expectations you might have.

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