Holiday Inn Express Hauppauge-Long Island by IHG

Reviews

• JM

  Joe Morley

  1 day ago
  5.0
  Everyone I dealt with was polite, knowledgeable and invested in providing a great customer experience. The rooms were nice, updated and clean. I wish I knew the names of each person I spoke to but unfortunately I do not. However I would like to give a special shoutout to Sonia Jackson who assisted me with reservation issue and to Jessica Ion who clarified a billing concern for me. Their patience and expertise were greatly appreciated.
• SK

  SJ Kerr

  Aug 23, 2026
  5.0
  This was our first time staying here. I am picky, but I was pleasantly impressed. The room was very clean, including the bathroom. Even the bath towels were better than some of the comparable hotels. Miyooki at the front desk was professional yet friendly. She always greeted us with a smile whenever we managed to be present during her shift. Little did she know that we were in town for a funeral and Miyooki’s warm and pleasant demeanor meant so much. If there was one thing that could be improved upon, it was the breakfast. I love a pot of hot steel oats. However, it was only available in the instant oatmeal packets. The sweet warm cinnamon rolls were a hit with our family though. We would certainly stay here again and think other front desk staff members should shadow Miyooki and observe how well she interacts with guests. I have a career in customer service spanning decades and industries, so I always take the time to complete surveys and compliment those who know what it means to deliver great service. Miyooki is a keeper!
• RL

  Ryan Lee

  Aug 16, 2026
  5.0
  I had a great experience at the Holiday Inn, and Melinda was a big reason why. She was extremely friendly, professional, and genuinely went above and beyond to make sure I was comfortable and taken care of. Her positive attitude, attention to detail, and willingness to help really stood out. You can tell she truly cares about the guests and takes pride in providing great service. The Holiday Inn is lucky to have someone like Melinda on their team. She made my stay much more enjoyable, and I really appreciate everything she did. I would definitely recommend this hotel and look forward to staying here again!
• PG

  Paul Girouard

  Aug 16, 2026
  1.0
  Disgusting! Our room #511 had a stench in it like someone threw up on the carpet. The fitted sheet kept coming off of the cheap plastic mattress, there was something in the bed that made my eyes water and gave me a sore throat and lastly, everything on the breakfast buffet was not at all hot. This room for 2 nights totaled over $650.00. KNot worth half of that. Won’t be back.
• GH

  GP Hall

  Aug 8, 2026
  1.0
  We traveled to Long Island for a Friday (8/7/26) wedding on the South Shore. Reserved a room at Holiday Inn Express Hauppauge online for 1 night (8/7) on 7/18/26. Found a room at a different hotel closer to our event, and cancelled the 8/7 reservation at Holiday Inn Express Hauppauge online on 8/2/26. Received email confirmations of the original reservation and the cancellation. On 8/7 my credit card was charged by "Holiday Inn" for the cancelled 8/7 reservation. On 8/8 my credit card was charged by "Holiday Inn" again, in an amount almost $100 higher than the first charge. I contacted Holiday Inn customer service, first by live chat and then by telephone. The live chat agent only advised that an investigation would be opened, then the chat disconnected. I then called Holiday Inn by phone and was told by the first agent I spoke with that their records show my online 8/2 cancellation of my 7/18 online reservation. She said their records also show 2 additional reservations made BY THE HOTEL using my credit card. She said their records show 1 of those additional reservations being cancelled by the hotel, but the other additional reservation not being cancelled. I presume this is today’s 2nd charge against my credit card. After sitting on hold while the first customer service agent allegedly spoke with the local hotel manager by phone, and then again after I asked for that live agent’s supervisor and she also allegedly spoke with “a different manager” at the local hotel, the only resolution I got was: 1) that Holiday Inn/IHG cannot do anything about charges to credit cards from local hotels; 2) only the local hotel that initiates a charge can do anything about it; 3) someone at the Hauppauge hotel allegedly assured Holiday Inn that it would “process the refund” (which, if actually done, will take 7-10 business days); and 4) this local hotel could not or would not confirm to Holiday Inn whether it would process refunds for both incorrect charges to my credit card. I am supposedly going to get another phone call from the Holiday Inn customer service supervisor’s superior about this matter. We’ll see. In the meantime, I will contact my credit card company and also try to figure out what law enforcement agencies are the correct ones to report this to.

Frequently Asked Questions About Holiday Inn Express Hauppauge-Long Island by IHG