Candlewood Suites Watertown-Fort Drum by IHG

Reviews

• BC

  BENJAMIN LEON CASTELO

  2 days ago
  3.0
  I normally do not write reviews to destroy a business, but to hopefully help improve the experience for future guests. I rarely leave bad reviews, but my stay at Candlewood Suites Watertown was honestly very disappointing. Carla at the front desk was kind and accommodating, so I want to give credit to her because she was the only positive part of the experience. The room itself smelled terrible, like a closed unused room full of dust and mold. There were spider webs everywhere, flies inside the room, and the whole living room area smelled like a homeless person had been staying there. The curtains were also broken, the windows were full of dead flies and thick dust, and even the exhaust fan was completely packed with dust and dirt. It was obvious that the room and hotel are not being properly maintained. The suite setup was also very inconvenient because the AC and heater were only in the living room and barely reached the bedroom. I had to leave the bedroom door open the entire time just to get some air circulation, which made it hard to sleep comfortably because the room kept getting too cold or too warm. I called the front desk again in the afternoon to ask if they had a portable heater or fan available, but they told me they had none. Their only solution was to downgrade me to a much smaller room while still charging me the same price, which made no sense. I was also surprised to learn that housekeeping or room service is only done once a week. I ended up getting sick during my stay with severe allergies and fever symptoms, probably because of the dust, mold smell, and poor air quality. I was visiting my partner who is in the military, and we had not seen each other for 6 months. We were really looking forward to spending quality time together, but this experience completely ruined our stay. Honestly, I should have taken more photos and evidence just in case, but the staff already knows about these issues for sure. I truly hope management improves the condition of the hotel because it has a lot of potential, especially for families visiting Fort Drum due to its convenient location and nearby establishments.
• JC

  Joe C

  Mar 22, 2026
  5.0
  I enjoy every stay here...the staff is friendly and knowledgeable, the rooms are always clean, and the price is always right.
• FC

  Felicia Caulder

  Feb 11, 2026
  5.0
  If I could give this hotel a thousand star review I would! Great staff, extremely helpful and understanding! Rooms well above clean and free laundry facilities! We quite enjoyed our stay!
• DS

  Duane Stanley

  Jan 6, 2026
  3.0
  Good location near Walmart. Room was clean. We had plenty of room to visit our son. Nice 3 star Hotel for short visits. No breakfast available. Free coffee was nice.
• JK

  Josiah Kasperek

  Dec 20, 2025
  4.0
  My Heat wasn't the best, that being said the room itself was large, had wifi, and comfortable beds, and a full size fridge.