Holiday Inn Express & Suites Chester-Monroe-Goshen by IHG

Reviews

• NC

  N C

  4 days ago
  5.0
  Our room was cleaned everyday and kept spotless. The breakfast was delicious and they had a good selection of food. The indoor pool was the best part. It’s open till 11 pm everyday. So after visiting Legoland, we would be in the pool for hours relaxing and having fun. Because the pool is indoors, we didn’t have to worry about the weather at all. BTW, it’s only 7 minutes from Legoland. It’s quite ideal for families. All of the staff were so welcoming and helpful.
• JF

  Julia Fiet

  Jul 3, 2026
  5.0
  Everything was SO clean, which is the most important thing to me. The bed was so comfortable. My husband has back problems and most beds leave his back hurting the next morning, but this was a painless sleep and next morning. Definitely would recommend coming here. I will add, there is no waffle maker for breakfast which is something I always look forward to at hotels.
• VA

  Veronica Aguilar

  Jul 1, 2026
  5.0
  We went on a tour to NY in a bus and we stayed here 4 nights. This hotel is super clean! The rooms are spacious! And the staff is helpful and friendly. When we were departing the manager came on the bus and gave passenger a little gift, that was such a kind gesture. I really recommend this hotel! It has a relaxing atmosphere.
• GB

  Gabby B

  Jun 16, 2026
  5.0
  Location is perfect close to everything you need. The manager is awesome, he actually showed personal intererest for his customers and also can tell he is great because the workers seem to be happy to work there. You see it because the hotel is really nice, smells nice, the rooms are clean!! The breakfast was delicious with great variety and the coffee was from Starbucks, so it did not disappoint. One of the best hotels if not the best I have stayed. I appreciate a clean bed and room better than a fancy hotel name.
• NA

  Nasser Al-Helal

  May 29, 2026
  1.0
  My stay at Holiday Inn Express & Suites Chester-Monroe-Goshen was extremely disappointing and unfortunately one of the worst hotel experiences I have had within the IHG family. Prior to my arrival, I communicated several times by email and phone with the Operations Manager. I specifically emphasized that a good night's sleep was my highest priority, as I had come across numerous reviews mentioning noise issues and housekeeping knocking on guest doors early in the morning. During one of the phone conversations, which I found less than welcoming, I informed her that I would be arriving very late, around 11:30 PM, and requested a late checkout. Despite my IHG Diamond Elite Ambassador status and the fact that I would only be spending a few hours at the hotel, I was advised that 1:00 PM was the latest checkout that could be offered. The arrival experience set the tone for the stay. When I entered the hotel at approximately 11:20 PM on May 28, the front desk associate greeted me by simply saying, "Checking in?" I responded with "Good evening," only to hear "Checking in?" repeated again. Such an interaction reflected a lack of professionalism and basic hospitality that one would expect from any hotel, let alone one carrying the IHG brand. Unfortunately, the room itself offered little opportunity for rest. Throughout the night, it was possible to hear footsteps in the hallway, movement from rooms above and adjacent to ours, and guests opening and closing their doors. The sound insulation appears to be extremely poor. As morning arrived, sunlight entered the room to such an extent that it further disrupted sleep. Despite specifically requesting a quiet and restful stay, the hotel failed to deliver on the most fundamental purpose of a hotel room. To make matters worse, at approximately 9:40 AM, I could clearly hear housekeeping staff knocking on guest room doors, opening rooms , speaking loudly to one another in the corridor, and creating unnecessary noise. I think many guests are still sleeping at that hour, especially those who arrive late the night before. This further reinforced the impression that guest comfort and rest are not priorities at this property. The bathroom experience was equally frustrating. The shower controls were unnecessarily confusing and not intuitive to operate. Additionally, the bathtub failed to drain properly while showering, causing water to accumulate during use and creating an unpleasant experience. We ultimately prepared ourselves and checked out around 10:20 AM, well before the late checkout that had been discussed. In my opinion, I would have had a better night's sleep on an airplane. A hotel's primary purpose is to provide guests with a comfortable and restful environment, and this property failed in that regard. Based on my experience, I do not believe this hotel meets the standards that travelers should expect from the IHG brand. Significant improvements are needed in customer service, soundproofing, housekeeping practices, and overall guest experience. Unfortunately, this was one of the rare hotel stays that I would rate below one star.