Holiday Inn Express & Suites Chester-Monroe-Goshen by IHG

Reviews

• MB

  Mike Betts

  Oct 7, 2026
  1.0
  My father died unexpectedly and I canceled my business trip, they wouldnt cancel my room or refund us in no way. Kinda had "oh well" energy. Worst day of my life accomadated by horrible customer service. But hey no refunds mean no refunds right? Insane. They have even went as far as not responding to me anymore. This review isnt allowing my pictures to show you all how horrible these people are. Please make sure you insure your trip even then it has to be an "approved reason" to cancel.... God forbid your parent dies..You'll be SOL.🥲
• HS

  Hector Santiago

  Oct 6, 2026
  5.0
  Second time staying here for annual upstate trip. Never fails to impress clean, helpful and rooms are in excellent conditions. Pool is great and pricing was not bad.
• CR

  Cindy Ramphal

  Sep 30, 2026
  5.0
  This is the only hotel I will be staying in when I visit the Chester area. This was one of the most pleasurable stays I have ever had at any hotel and looking forward to you my back. Front desk staff are exceptional - Yanki and Bryan were warm and welcoming.. Room attendants and general staff were superb. Breakfast was delish and coffee hit the spot every time.
• JP

  Joe Pinto

  Sep 21, 2026
  5.0
  The staff at this holiday inn were great. The staff at the Holiday was able to accommodate us for family of four families 11 people at a last-minute reservation even were able to keep us on the same floor and the rooms. Most of us were next to each other. The rooms were OK the toilet bathroom, the toilet flush Gray TV soft other than that it was a good place
• CD

  Collene Doney

  Sep 21, 2026
  3.0
  It's a good location, the staff is good and the breakfast had lots of options. However, this place needs some updates. Cracked tiles through out and in our bathroom chipped paint, mold, and the pink mold in the shower. The shower squeals when you shower with warm water. The toilet runs forever even when wiggling the handle. The carpet had huge stains. our pull out couch had some weird .. white .. stain on the bars and frame so my son slept on it in couch form. We had to get a new comforter for it as well because the one in the room had several holes that went all the way through it on it. the pillows and beds were nice. THE TV THOUGH omg both of them couldn't keep signal, constantly cut out and only adult channels worked. So trying to relax after a day at Legoland was fueled by the rage of a TV cutting out at every punch line of The Big Bang 😂 The temperature control in the room was just one window unit and we had a suite, so the only spot that was cool was the spot right next to the window.