Best Western Galleria Inn & Suites

Reviews

• AC

  Abhilasha Chauhan

  Jul 4, 2026
  5.0
  This hotel location is good with clean rooms and all amenities available nearby breakfast is included in the hotel fee and the staff is very good and helpful.
• RA

  RA. A

  Jun 28, 2026
  3.0
  The best element of this hotel is the receptionist and overall hospitality associate, Shanna. She was a ray of sunshine and worked overtime to ensure that we had everything we needed during our 3-day stay.Her commitment to excellence is rarely seen these days. I hope the management appreciates her and what she brings to this hotel's profile. Keep up the great work Shanna!!
• BP

  buddy pardoe

  Jun 27, 2026
  3.0
  It was raining when we arrived at the hotel. The manager parked his car under canopy. So all our luggage, pillows and ourselves got soaked. Not to mention the door we used was broken and we couldn't get back out to get our remaining this out. The man at the front desk told me he confronted the manager about parking there and he blew him off. Very upsetting! Everyone else was exceptional. Oh yeah the shower was the best. It wasn't all bad, just the manager.
• AA

  Ace Kata (AyKayBrahh)

  Jun 17, 2026
  1.0
  I wish i could give this place 1 star. I arrived at this hotel after i booked 7 rooms for me and my guys. I pulled up to the front to unload all our luggage like usual when you check into a hotel. Immediately the front desk lady named jackie yelled at me and said “hey is that your van! You cant park there!” I ignored her and walked out to the van to get my luggage with the luggage roller. She followed me out there and yelled some more asking whos driving the van and what not. She then went back inside and when i went inside i politely asked if she was ok. She then freaked out and said “am i ok! Im not going to check you in. She then proceeded to check the other people i was with in but denied me. Mind you i paid for all the reservations. One of my employees she was checking in said “hes our boss you got to check him in” which then jackie chuckled and said “this is your boss??” In an insulting manner. She refused to check me in and cancelled my reservation there which was really inconvenient. Theres so much more to this inconvenience but this place knows nothing about hospitality or customer service. The place reeks of smoke and urine. Dont stay here.
• TM

  Tristan McCray

  Jun 10, 2026
  2.0
  Was not particularly impressed with the room quality. By far the worst Best Western I've stayed at. Smelled like old smoke, the handle on the bathroom seemed like it was going to fall off, and there was a light bulb that was burned out. Could I have called the front desk about these things? Probably. But I'm a "grin and bear it" kinda guy. So, that's why I'm not giving a lower review. Bedding was fine. Shower and bathroom area were a but weirdness but clean. I may have used the phrase "lipstick on a pig" to my wife. The weirdest shower set up I had seen (didn't take a picture), it was built around a corner, essentially, so no curtain was needed, I guess? PLENTY of water pressure. And the largest microwave I've ever seen in a hotel room. Quite a well equipped and large exercise room. Outside pool looked like it was permanently shut and it smelled like there was one inside, although I didn't open the door. We did not eat breakfast, but it seemed like the typical hotel breakfast. So, overall if you know it's not going to be great, I guess it's fine. But I would tell my friends not to look elsewhere.

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