Best Western University Inn

Reviews

• SB

  Shane Bishop

  Jun 24, 2026
  4.0
  Clean and friendly had the coffee out early morning for the workers .
• RT

  Renee Tebo

  Jun 19, 2026
  3.0
  We had dinner at the restaurant. The service was slow. It took 25 minutes to get a drink I ordered. Server never refilled our water glasses. Food was ok.
• RC

  Rachel Collin

  Jun 11, 2026
  1.0
  This hotel is desperately in need of an update. The entire property feels extremely dated, from the décor to the furnishings. The guest rooms were very small, and the bathrooms were even smaller, making the stay feel cramped and uncomfortable. The biggest disappointment, however, was the customer service. A large group of us were staying at the hotel while attending a wedding in the area. When we returned to the hotel around 10:30 PM, the bartender decided to close the bar and refused to serve any more guests, despite a sizable group hoping to gather and continue the evening. Being told that an entire group of paying hotel guests could not be served was frustrating and reflected very poorly on the hotel's hospitality. Between the outdated accommodations, undersized rooms, and disappointing service, this was not a pleasant experience. I would not choose to stay here again and cannot recommend it to others.
• RC

  Rachel Collin

  Jun 9, 2026
  1.0
  This hotel is extremely dated and overpriced for what it offers. I've stayed in many chain hotels through years of travel sports, and this was easily one of the most disappointing experiences. The guest rooms and bathrooms are very small, and the entire property is in need of a major renovation. The most frustrating part of my one-night stay was the bar service. At 10:30 p.m. on a Saturday night during alumni weekend, the bartender chose to close the bar despite an entire wedding party and other guests actively requesting service. Closing the bar while customers were ready and willing to make purchases seemed like a poor decision and left many guests disappointed. Overall, the hotel did not meet expectations and offered poor value for the price.
• RB

  Roy Baker

  May 9, 2026
  1.0
  Spent 6 hrs driving to pick up grandson from college my wife very tired and hungry. Guys at front were helpful,first keys didn't open our room . They were ab k e to fit the problem, 2 ND problem my wife is a clean freak, she check everything. She rolled back bedding and found what looked like bed bugs. Took pictures ,were not bedbugs. Bedding wasn't changed stained and dirty. Was able to get clean bedding ,wife changed bedding,room smelled like wet dog.when all was done ,there a restaurant in motels 7 o'clock and restaurant closes at 8 as we were told and we were turned away because they were busy and closing at 8. So we walked across street to McDonald's and worst thing we ever done was to walk into that McDonald's restaurant. Stood at counter to order food and no one would wait on us. Order food on kiosk and paid for . After about 5 minutes one of female worker walk by and I told her that machine didn't give us a receipt she replied don't care. About 10 minutes later she walked to counter with our food in a bag and thru at me. Not even in town for an hour to find out i will never go back people ar we rude. The only person that wasn't rude was the mourning desk clerk really nice guy he was able to answer all are questions. Over all we paid 325 dollars, you would think paying that much k you get better service and I know mcdonald's not Best Western concern but we wouldn't be in that predicament if the restaurant didn't turn us away and hour before they close. Worst best Western we ever stayed and we stayed at alot Best Western thru out united states.

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