Holiday Inn Express Canandaigua - Finger Lakes by IHG

Reviews

• KH

  Kathryn Hoelscher

  Aug 25, 2026
  1.0
  Super expensive for a lack of amenities. Was also kind of gross. Staff wasn't overly friendly, which isn't a huge deal. However, we went for the pool which was out of service. Okay that's fine too, you can't win them all, right? Room is fine, but the toilet and tub are already both clogged so that wasn't wonderful. Shower sprays absolutely everywhere except for where it's supposed to, which leads to all towels being used to sop up the wet mess the floors became, not to mention you're already shin deep in filthy water from the clogged tub. Breakfast was fine but also kind of gross and cold. Juice was out of service, all versions of eggs were kind of nasty. Pancakes were great though! And the bed was very comfortable. Overall you're better off staying at the super 8 near by, you'll get the same experience for less money.
• SS

  Sharon

  Aug 19, 2026
  5.0
  Myself and two friends stayed overnight as we were attending a concert in town. The hotel was clean, centrally located, the staff was friendly and the breakfast was pretty good. I'd definitely stay there agsin.
• LA

  Liza Alabi

  Aug 1, 2026
  5.0
  Love our stay here. The room is nice and clean. The bed super conform. From the door and dresser and bedding is all match color. Bfast is good. So far no complaints with our stay. Overall all is nice.very convenient to go everywhere.
• LH

  laura h

  Jul 13, 2026
  1.0
  We booked a birthday trip to this Location because they had a pool ....not only was the pool drained and under maintenance nobody even bothered to tell us had we known we would not have stayed there then the horrid firepit...what a joke its tucked in the back of the building in complete darkness with open water Someone could fall into there are thick woods and No lightning ...well the firepit takes a propane tank which was empty we went asked to get the hotel to fill it they not only refused but said there all told not to fill it and to say its out of order .....we went on our own filled it with our owe money and Used the firepit the only 2 amenities they offer and both out of order we paid well over 600 for 2 nights and I will be filing a formal complaint this was unacceptable
• MF

  Michael Foster

  Jul 12, 2026
  1.0
  The guy at the desk was less then helpful. He wouldn't help add our IHG number. When we finally got a room, after sitting in the lobby for two hours. The room was nice, clean, everything worked. However the bathroom was a bit dirty, the tub was filthy, shower curtain had dirty handprints on them, the drain was very slow. Was very disappointed,

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