The William Vale

Reviews

• JE

  Jennifer Egee

  2 days ago
  3.0
  My husband and I stayed there for 2 nights. There is only 4 elevators and 2 are for the rooftop which is extremely popular. You only have 2 elevators dedicated to the rest of the hotel for all 22 floors. All elevators are also used for service so it’s common you have to wait, they’re full and you have to wait for the next one. I’ve never been to a hotel that didn’t have a separate elevator for service so found this extremely strange- overall poorly architected. The pool is available for guests with a reservation but was extremely busy as it is also allowed for outside guests so is extremely crowded. I called before our stay and had to call numerous times for a reservation as every time I was connected with the pool, they were too busy and didn’t pick up or hung up. I was on the phone for 45 minutes until someone picked up and helped but I had to make a big deal with the hotel for that to happen. We were out of our room for most of the day both days and our room was not serviced once even though we had the light on. I called the front desk multiple times and they don’t pick up and send you to voicemail. Overall I would not recommend if you’re looking for a nice, relaxing accommodation. The rooms and view are nice but service, elevators and pool are not worth it.
• WJ

  W Jimenez

  3 days ago
  2.0
  I came here on Wednesday after buying a day pass, the location and atmosphere was sublime but unfortunately the customer service my friends and I received ruined our experience. We picked the morning time slot that ended at 12 PM, we ordered food from a rather overpriced menu at 11 AM, we didn’t receive it until around 11:50 and by 12:10 one of the waitresses came up to us saying we had to leave our lounge chairs because our time slot ended (as she saw us halfway through our meal). I understand having upcoming reservations and as someone who works hospitality, after assessing our situation even a heads up to leave our chairs soon would have been suffice. Although they told us we can stay around the pool area, they didn’t even give us time to let them know if we could have the rest of our food to go because as we literally began moving our belongings to the pool they quickly began to tidy and dispose of our area. It left an even worse feeling knowing that about 80% of lounge area was empty before the next group of reservations came in around an hour later. As we’re enjoying the pool the manager comes up to us and asks us if we can move our belongings again because it interferes with the background as people want to take photos by the Sephora sign, which I understand. It wasn’t until I ordered a round of drinks for me and my friends after, which we didn’t get for another 40+ minutes, which would’ve taken longer hadn’t we complained, but saw everyone else around us who ordered after and get their orders sooner. At this point we just felt like we were being discriminated against for not spending a certain amount of money for our reservation (which in actuality we did but in different logistics than is expected from I guess having decent service). Although at this point we were already upset, it wasn’t until other guests came up to us later on and pointed out how we were being treated throughout the day that confirmed that we weren’t overreacting about it. As a first time guest, who would love to come back & also with the start of the summer season I am writing this to advocate for my friends and I, but also everyone else who will be visiting this lovely space. I understand that every business needs to make profit, but when it becomes visibly evident that you are prioritizing that over guest experience, there’s only so much a business can grow in the long term.
• KS

  Katherine Schranz

  Jun 24, 2026
  3.0
  We had a fine time at WV but it wasn’t outstanding and for the price I’ll be honest, we expected more. Upon our arrival we checked in and there were crowds of people coming in and out for Westlight which was fine, but we had to navigate a few of them over to the visiting elevators throughout the trip (shouldn’t someone be directing?). We got the keys to our first room but when we opened the door it was occupied. The front desk tried to rectify with an upgrade which was very kind, but when we got into the room the lights were broken, first they weren’t turning on and then they wouldn’t turn off. So, off to the third room! All they had left was an accessible room which was really too bad, the second room was a corner suite and we would have really enjoyed staying there. Housekeeping kept up nicely but we noticed a few times for the second touch up that our items were out of place or knocked over (my purse was on the ground from leaving it on the dresser, as an example) and it just wasn’t quite up to expectations overall. Location was fine, transit isn’t super close so just be mindful when booking.
• SC

  Stephanie Carter

  Jun 20, 2026
  5.0
  We got engaged at The William Vale in 2024 and returned to celebrate our wedding on The Turf, above Westlight, in June 2026. It was incredibly special to begin and continue our story in a place that means so much to us. We cannot say enough wonderful things about Victoria, our events coordinator, who helped bring every detail together and made the entire process seamless. We are also so grateful to the staff at The William Vale for their hospitality, assistance with the Bridal Suite, and for ensuring everything ran smoothly from start to finish. A special thank-you as well to the pastry chef for creating such a beautiful and delicious wedding cake. If you’re considering The William Vale as a wedding venue, we wholeheartedly recommend it. The rooftop views are among the best in New York City, the service is exceptional, and the entire team goes above and beyond to make your day feel effortless and unforgettable. We felt genuinely cared for every step of the way and couldn’t have imagined a better place to celebrate our wedding.
• JH

  Jordan Humphreys

  Jun 18, 2026
  3.0
  We really liked the hotel. Cool location, good sized rooms, great balcony view, etc. Hotel is prioritizing 2 of their 4 elevators for the rooftop club and out of the 2 elevators that are for guest room use only one is actually working causing very long waits for the elevators. Attempted to use the pool but was explained that I needed a reservation and to sign up for a 2 hour time slot. Also Amex platinum users and the hotel didn’t honor the $100 Amex onsite benefit. We’ve emailed 3 times and haven’t gotten a response on it.