Hotel Indigo Williamsburg - Brooklyn by IHG

Reviews

• JB

  Jill B

  6 days ago
  1.0
  This has got to be the worst Indigo property I have stayed at. Front desk staff and management are rude and argumentative and will constantly push your requests or concerns to another time, another person, basically they will just avoid you until its time to check out (must call back in the morning, must speak to a different manager, that manager only works 2 hours a day, can only request that at x time, no-one available when you try and request at x time, no answer on the front desk phone during the times they tell you to call, all of these are things I experienced on a short 2 night stay). Whatever benefits you typically receive with IHG status will not be honored here. The king bed rooms are incredibly tiny and have no lighting other than bright white LED overheads that do not dim - two queens are much better sized, if you do decide to punish yourself by staying here get two beds even if you do not need them. Your only options for lighting are surgical suite headache or darkness.
• LS

  Lauren Sics

  Aug 27, 2026
  3.0
  Service here was really hit and miss. Front desk staff very lovely and helpful. Some of the bar staff are kinda rude. I was given a really small glass of wine for $22 plus the automatic 20% tip they add to everything at this hotel, and considering it was a small pour and smaller than the one i’d ordered the night before, I asked for a bit of a top up. The bartender refused then gave me a lecture on the cost of doing business and then asked me to describe and identify the bartender who had served me earlier so he could admonish him. Then at the pool upstairs (with incredibly loud music), another bartender tried to hide the fact that there was an automatic 20% tip when i asked him what the service charge was. My colleagues didn’t know, so they tipped twice before we all figured it out, and this bartender tried calling it something else before he finally agreed that it was a tip. Also super inconsistent breakfast times. Was told it starts at 7am, then it’s 8am, then someone else said it’s 630am, then someone else told me it’s whenever the chef turns up to work. I also had to move rooms during my stay, the first room was underneath the pool area and the DJ was playing bone-crushingly loud music. I had earplugs in and still couldn’t sleep. The front desk though were very lovely about it and helped me move.
• JF

  Joe Finch

  Aug 23, 2026
  5.0
  This was my first time staying at Indigo and I couldn’t have been more pleased with everything. It started with Anaise at the front desk, who was able to help get me checked in early since I was so exhausted from a red eye flight. She was not only able to accommodate my ask, she was so positive and helpful and set the tone for such a great start to my stay. The room itself was really clean, and while all NYC rooms feel smaller than everywhere else, the layout still provides you with everything you need in a really practical, seamless way. Also, the location couldn’t be better for exploring all Williamsburg has to offer. You can also catch the subway right into the city which is equally convenient. It took me 20 min to get into midtown door to door. I’ll definitely be staying again in the future!
• TA

  Taylor Allen

  Aug 23, 2026
  5.0
  The Absolute Best Place to Stay in Brooklyn - Modern, Chic, and Unbeatable Location! If you are looking for the perfect blend of Brooklyn culture, modern luxury, and top-tier hospitality, look no further than Hotel Indigo Williamsburg. From the moment you walk through the doors, the atmosphere is vibrant, warm, and distinctly Williamsburg. Anaise A and Paul at the front desk are exceptionally welcoming, efficient, and eager to offer recommendations for local hidden gems. Chandler, the night manager, and Jay at reception were also delightful and accommodating when I asked for a late checkout! The Rooms & Vibe: The accommodations are sleek, modern, and noticeably spacious--a rare and wonderful treat for New York City! The bedding is cloud-like, guaranteeing a peaceful night's sleep after a day of exploring. The bathroom feels like a private spa, featuring stunning contemporary fixtures, immaculate tilework, and fantastic water pressure. During my first stay in a two-floor suite, the AC stopped working, but Anaise promptly sent Conrad from engineering to fix it. Not only was he quick, but he also had a wonderful vibe and was beyond knowledgeable! Amenities & Highlights: * The Outdoor Pool Deck: Nadia, the pool/cabana host, is so pleasant and quickly guides you to the best rooftop in Brooklyn! Relaxing poolside with an iced cocktail while soaking in the views is easily one of the best ways to spend a sunny afternoon in the city. Jimi, Mark, and Uri aim to please and never disappoint with their bartending skills. Dynae, a multi-talented bartender and waitress, absolutely kills it on the pool terrace--effortlessly managing the bar, terrace, and indoor seating while offering delicious food recommendations (personally, I love the tuna tartare appetizer). It's wonderful to see how seamlessly the staff works together every single time I visit (four times this summer and counting!). And let's not forget Kat, an amazing lifeguard who went above and beyond with a fabulous dinner recommendation--the best French food I've had in my life, and I've been to France! * Lobby Lounge & Dining: Excellent coffee to kickstart the morning and a fantastic spot for evening drinks before heading out to dinner. * Location: Unbeatable. You are steps away from the subway (making a trip into Manhattan effortless) and within walking distance of Williamsburg's best restaurants, boutique shopping, and nightlife. Hotel Indigo captures the creative energy of the neighborhood while providing a clean, quiet, and elevated home base. I couldn't have asked for a better stay and will definitely be back on my next visit to a new home away from home! 10/10 highly recommend.
• KM

  Karen M

  Aug 11, 2026
  1.0
  I had a terrible experience at this hotel and would not recommend it. I arrived on Saturday at 1:30 p.m. because I had called earlier in the week to request an early check-in. The person I spoke with made it seem like everything was arranged and that there wouldn’t be any issues. However, when I arrived, I was told no rooms were available and that they might have an update between 2:00 and 2:30 p.m. While waiting, my husband and I went to check out the rooftop pool. It was extremely overcrowded. I approached two staff members to ask about getting chairs, but one completely ignored me and told the other staff member, who never came back to assist us. We eventually had to go downstairs to find her ourselves. At no point did anyone inform us that reservations were required for the pool. To make matters worse, we were told that reserving pool chairs cost $115 per chair. As paying hotel guests celebrating our anniversary, it was shocking that guests were not prioritized. Instead, the hotel seemed to prioritize selling day passes to the public. Anyone could walk in, making the rooftop feel overcrowded and chaotic. The service throughout the hotel was disappointing. About 90% of the staff we interacted with were dismissive, unhelpful, and showed no sense of urgency. The biggest issue was the room. I checked with the front desk four different times, and at 3:20 p.m.—20 minutes after the hotel’s stated 3:00 p.m. check-in time—my room was still not ready. The lobby was packed with other guests also waiting for rooms, and it was clear the hotel was completely unprepared. At that point, I decided to cancel my reservation and request a full refund. It was supposed to be a special anniversary getaway, but it turned into an incredibly frustrating and disappointing experience. I will never return to this hotel and would never recommend it. Save yourself the time, money, and frustration.

Frequently Asked Questions About Hotel Indigo Williamsburg - Brooklyn by IHG