Hotel Indigo Williamsburg - Brooklyn by IHG

Reviews

• RH

  Rick75 H

  5 days ago
  1.0
  I have never in my life gave low review on hotel, the hotel have An amazing potential, boutique hotel in great location in Williamsburg Brooklyn. Let’s start with the front desk , I have never seen a person that can be more unfriendly, Honey, if you’re working in a customer service and don’t know how to do that you should maybe be working at McDonald’s. The lobby is pretty cool, Our big surprise came that there is no kids allowed in the pool after 1 PM over 18, yes you heard me right, This is ridiculous!!!!!!! Based on the fact that I book it from hotel.com and not directly from the website, Yes, it is say on the website but we call before and tell them that we have kids and they say that kids allowed in the pool without to tell us about restriction, Also, they have been told us that the pool running by different company, Really did I pay to a different company? I pay to the hotel, The room have nobody to come and clean them, Maybe they should put on the website to clean it by yourself. The pool open at 9 AM when we arrive they are still cleaning and did not open until 9:15 AM. Bottom line unless you’re a couple that came for a party, This place is not for you. Super disappointment.
• HK

  Heather Kay

  Jun 28, 2026
  2.0
  We booked this hotel with two young kids because it has a pool only to find out they don’t allow kids at the pool after 1pm , which they don’t advertise anywhere on their site. They let us up to the pool after complaining one day, saying it was “packed with adults” like a bar, only to find it very quiet. The next day we were at the pool eating and drinking and asked to leave right at 1, despite it being very quiet. Multiple days we’d return to our room by 3pm and it would still not be cleaned. We had a stain on a bed sheet and we noticed all they did was put a clean sheet over it, rather than strip the bed. The people who worked there were polite and courteous and it was easy to get to manhattan. But I can’t recommend this hotel to people after our experience - it just felt like a disappointing experience.
• GH

  Gael Houdin

  Jun 28, 2026
  1.0
  Oh, where do I start with this shining beacon of hospitality excellence? Imagine, if you will, a $600-a-night experience so luxurious that you’re greeted like you just tracked mud across a white carpet. We arrived with a group of colleagues and clients, only to be met by a front desk host whose soul might have left the building years ago. She couldn’t be bothered to look up, I mean, why ruin her day by acknowledging paying guests? I hadn’t seen such enthusiasm since my dentist pulled out my last wisdom tooth. After I checked in (with all the warmth of a polar vortex), she suddenly realized we were a group. “Oh, you should have said so,” she said, as if I forgot to mention my 7 fellow humans standing right next to me talking to eachother as a group... We were off to a roaring start, and my client was already wondering if they’d accidentally walked into a sitcom. Then came the breakfast saga: I was told, “Yes, of course it is included all week!” Coupons awaited us in the morning. Spoiler alert: they didn’t! The next morning, I was greeted with a hearty, “No, you don’t have breakfast,” delivered with the customer service finesse of a DMV on a bad day. When I dared to clarify and sort the situation, they accused me of being "very rude" because, naturally, asking for what you paid for is a crime and nothing screams hospitality like being told off. Oh, and did I mention the $40-a-day gym and pool fee for facilities we said we wouldn't have time to use? Pure luxury, paying for the existence of a pool, next time just include it in the original fee... And as a grand gesture of benevolence, they offered us exactly one breakfast that morning. I nearly shed a tear at the generosity. But wait, there’s more. The breakfast staff? Oh, they redefined charm. A warm “What do you want?” and when asking if they do room service, a delightful “What? You mean Usually? No you can't today… because cash or card only!” left us feeling like royalty and didn't see why it was an issue but their attitude made us giving up asking further questions. Meanwhile throughout the week, we saw the staff giggled with each other, snacked behind the counter, and served us still mouth half-full, with the enthusiasm of someone forced to work on their birthday. A real team effort, to show that they indeed can smile with each other, just not to the customers apparently. The plot twist? I got an email from my travel agency confirming breakfast was included all along for the whole week. When I showed this to Ms. “No Breakfast for You,” she backpedaled faster than an Olympic cyclist. “Oh, you should have received the coupon..." No mam, I haven't been informed of anything. No apology. Just a smug “Don't interrupt me, you’ll be refunded” as if they’d just granted us a golden ticket. Just wow! And on our last day, the pièce de résistance: suddenly, she was all smiles, compliments, and “I love your nails!” followed by a card, begging for a positive review. Ah yes, the transformation was so dramatic, I almost thought she’d been body-snatched. She offered me apple juice, and when i kindly declined, she said that apparently everyone loves apple juice, and let out an awkward cackle. I fled that scene faster than you can say “refund,” skipping laundry and dashing through reception like I was escaping a horror movie. Oh, and did I mention the shower smelled like something had crawled out of a swamp? Would I return? Only if I’m seeking inspiration for my next horror-comedy screenplay. The staff are in serious need of training.
• CN

  caroline nowell

  Jun 21, 2026
  1.0
  Expedia quoted us $3k for the stay and the hotel charges us $4k. When Expedia called the hotel refused to honor their prices. Now I have to jump through hoops to get my money back from Expedia. The hotel markets, as if there is a pool for guests to use however, the pool was so slim packed with people because it’s open to the public that we were not able to use the pool any of the days that we were there. On the Saturday that we were there the pool was completely closed off to a private event. The hotel should not market a pool being an amenity if it is unusable. The room was $1000 a night and was very very worn… There were scratches all over the floor, touchup paint all over the walls that didn’t even match the paint color, weeds, growing up through the patio, cigarette burns on the patio furniture cushions, and we were missing one of our patio furniture cushions. Over priced and switch and bait. Not impressed…I’ve stayed at much nicer hotels for less money.
• C1

  Content 12

  Jun 13, 2026
  1.0
  Extremely disappointed with our experience hosting a multi-day event at this property. Throughout the event, we encountered numerous issues, including significant communication failures, incorrect room charge handling for guests, a hotel-wide Wi-Fi outage, lack of cellular service in the event space, and meeting and expo setups that did not align with what had been planned. While challenges can arise at any venue, what has been most concerning is the complete lack of response from hotel management after the event despite multiple attempts to discuss these issues and seek resolution. As event professionals, we value partnership, communication, and accountability. Unfortunately, this experience fell far short of expectations, and based on both the operational issues and the lack of follow-up, we would not recommend this hotel.

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