Hotel Indigo Williamsburg - Brooklyn by IHG

Reviews

• OP

  Oscar Peterson

  5 days ago
  1.0
  Booked this hotel and called 2 days in advance and then again day of to let them know I wouldn’t be checking in until 11pm because I had a late flight. They called me at 8pm and cancelled my reservation because they oversold the hotel. I was left stranded and scrambling to find a hotel in NYC on the same night of check in. Terrible customer service and didn’t offer any help or compensation.
• FF

  Flayberg Family

  Oct 6, 2026
  1.0
  I will not be staying at a Hotel Indigo again and wouldn't recommend it to friends and family. The bed was the worst part of the stay and so unbelievably uncomfortable. Late check outs weren't available for anyone either. Hallways were very noisy and you could hear any footsteps above our room and in the hallway. In addition, the wifi didn't work at all and the cell service was terrible in the building making it very hard to communicate with the outside world.
• JD

  Jean Davis

  Oct 6, 2026
  5.0
  We had an exceptional experience at the Hotel Indigo. The location was easy to access by subway to get to Manhattan. The staff went above and beyond all measures to ensure we had everything we needed. Anaise at reception was amazing. All the staff treated us to the best experience. Their smiles and friendliness and how they accommodated our needs made our trip memorable.
• DV

  Diana Vanyulina

  Sep 30, 2026
  5.0
  Second time here and the experience is exceptional every single time. Anise has been really helpful and wonderful during my stay here.
• AW

  Asia West

  Sep 7, 2026
  1.0
  We were extremely disappointed with the condition of our room and with how the hotel handled our complaint. Once we settled in later in the evening, after midnight, we discovered that the room was visibly unclean. There was noticeable dirt and grime on the walls, the tables had not been wiped down, and the room did not appear to have been properly cleaned before our arrival. Because it was after midnight and we were only staying for one night, we decided to address the issue with the front desk the following morning rather than request a room change so late at night. Instead, we were told that because we had not reported it that night, the hotel could only take $45 off our stay, which was the resort fee. We found this response extremely disappointing. While we understand that hotels have policies, that does not change the fact that we were given a room that was not properly cleaned. Basic cleanliness is the bare minimum, and the $45 adjustment felt inadequate given the condition of the room. The disappointing part was not only the state of the room, but also the hotel’s unwillingness to meaningfully address the issue. We would not stay here again based on this experience.

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