GLō Best Western Bronx NYC

Reviews

• JJ

  Joe -J

  Sep 30, 2026
  1.0
  One star. Unacceptable service and refusal to refund our stay. We booked two nights at GLO Hotel in the Bronx. When we arrived, the room’s air conditioner was not working, despite outdoor temperatures above 90°F. We spent approximately two hours in the room waiting for a resolution. We asked to move to another room, but the staff told us there were no other rooms available. Their only solution was to expect us to keep waiting for a technician, with no timely resolution. A hotel should make sure essential amenities work before placing guests in a room. Guests should not have to spend their visit waiting for repairs in extreme heat. After giving them an opportunity to resolve the problem, we told them to cancel our reservation because we would find another place to stay. They refused to refund either night, including the second night, which we never used. We did not simply change our minds. We left because the AC did not work and the hotel could not provide a suitable replacement room. As African American guests, the treatment we received left us feeling racially discriminated against and disrespected. Raising a legitimate concern about a room should never result in that experience. Keeping our money after failing to resolve the problem was unacceptable. Based on our experience, I strongly urge travelers to book elsewhere. We will never return.
• MP

  Mr Yue Content Promoter

  Sep 23, 2026
  5.0
  Clean good small
• LL

  lexi

  Aug 24, 2026
  2.0
  Getting decent service here was like pulling teeth. We asked them to make the beds and they made 1 and left the other. The floors were not cleaned before we arrived, and we never got refills of tissues or toilet paper. Sound proofing is also not great, we were kept up all night by someone's screaming child. They also list each room as having a hair dryer and ours did not.
• PJ

  Primavera Cook Jeter

  Aug 1, 2026
  5.0
  This place is great and located in an unlikely spot in the Bronx! Nice amenities and very clean. The price was right for a short stay in the area.
• CG

  Camila Galindo

  Jul 31, 2026
  5.0
  ⭐⭐⭐⭐⭐ Wonderful Stay – Exceptional Service from Eissa! I had a wonderful experience at this hotel, but what truly made our stay special was the exceptional service we received from Eissa at the front desk. From the moment I arrived, Eissa was incredibly welcoming, kind, and helpful. He always greeted me with a genuine smile and made me feel comfortable and valued throughout my entire stay. No matter the time or the question, he was always patient, friendly, and willing to help. It is rare to meet someone who provides such genuine hospitality. Eissa’s positive attitude and kindness made a real difference in my experience and left me with a wonderful impression of the hotel. The hotel itself was comfortable and enjoyable, but Eissa’s outstanding customer service is definitely one of the main reasons I would happily stay here again. He is truly an asset to the hotel and deserves recognition for the excellent way he treats guests. Thank you, Eissa, for making my stay so pleasant and memorable! ⭐⭐⭐⭐⭐