Atlantis Casino Resort Spa

Reviews

• VH

  Victoria Hall

  3 days ago
  1.0
  My husband and I stayed at the Atlantis over Labor Day weekend, and what occurred during our stay was extremely disturbing and has left us with serious concerns regarding the security, privacy, and handling of guest property at this hotel. While we were away from our room, the individual responsible for cleaning our room appears to have gone through our personal belongings without our permission. This was not simply a matter of items being moved during routine housekeeping. Our bags and luggage had clearly been gone through, personal belongings had been removed from our luggage and placed in different locations throughout the room, and approximately $70 in cash was missing. We consider this a serious invasion of our privacy and an alleged theft from a private hotel room where we had every reasonable expectation that our belongings would remain secure. What made the situation even more concerning was the way it was handled after we reported it. When we attempted to speak with hotel management, we felt that our concerns were brushed aside and we were simply instructed to file a complaint with security. When security arrived, the representative did not appear interested in discussing the incident with us or addressing our concerns. Instead, he repeatedly requested that we provide a written statement. The most alarming part of the interaction occurred when the security representative stated that they would review video footage to determine exactly what had happened. Because the incident occurred inside our private hotel room, this statement immediately raised an extremely serious concern: what video footage could possibly show what occurred inside our room? When we asked for clarification as to whether there were cameras or any type of video surveillance inside the guest room, the security representative immediately stated that he had not said that. He then continued requesting our written statement and ultimately told us that they would investigate our claim. We were then dismissed without any meaningful explanation or reassurance. Since that time, our attempts to obtain answers have been unsuccessful. Our phone calls have not been returned, and we have received no information regarding the status or outcome of the investigation. This situation goes far beyond the loss of $70. Our personal belongings were apparently searched and moved without our consent, property was allegedly taken from our luggage, and a statement made by hotel security raised a deeply troubling question regarding guest-room privacy that was never adequately explained. The subsequent lack of communication from the hotel has only increased our concern. We are requesting a formal investigation into this incident and a written response addressing the following: 1. Who entered our room during our stay and at what times. 2. Whether electronic key/access records were reviewed to determine every individual who accessed our room. 3. Whether the hotel interviewed the employee or employees who entered our room. 4. What video footage the security representative was referring to when he stated that video would be reviewed. 5. Written confirmation regarding whether any cameras, recording devices, or other surveillance equipment are located inside guest rooms. 6. What steps were taken to investigate the missing $70 and the apparent searching and relocation of our personal belongings. 7. The current status and findings of the hotel’s investigation. We entrusted the Atlantis with our personal safety, privacy, and belongings while staying on the property. The apparent violation of that trust is serious enough on its own; the manner in which our complaint was handled and the continued lack of communication are equally unacceptable.
• PW

  Paula Warfield

  Sep 3, 2026
  3.0
  The food buffet at Toucan Charlie's was not as good as the Reno reviews, give them. The buffet was mediocre at best at 43.99 for lunch. The prime rib was thin, overdone and tough. The shrimp was mushy and flavorless . The baked potatoes were not done and overall, I was extremely disappointed. I went to Js resort and it was only ok, at 40.99 for dinner.. The best meal that I had in Reno, was late night, at the Nugget. I got fluffy scrambled eggs, perfectly cooked hash browns and English muffin, for $7. The service is not like it used to be, in Reno. Too many locals addicted to gambling, shoot the fun l, right out of the place. I won't be going back to Reno or Vegas, ever again. They have absolutely, lost their luster, with me . I can find way better places to go, and not even, get on an airplane.
• JL

  Jameelah Lewis

  Aug 29, 2026
  1.0
  I don't normally like to smear businesses, nor my hometown publicly, however, I just had @atlantisreno security enter my hotel room while I was nude sleeping. If I did not get up before they passed the bathroom I would have been harassed with no barriers or regards for my safety. They claimed my TV was blasting in the halls when it was at 26 and the volume goes to 100. One of the securities continued to argue with me and yell down the hall because I told him to stop talking to me. Meanwhile, the other security officer apologized immediately afterwards and validated my gripes. The @atlantisemployees should offer some form of accountability and accommodations because this was a sickening experience. Most embarrassingly, I was just singing their praises... boy was I wrong.
• KA

  kixx ars

  Aug 21, 2026
  1.0
  Update: I love that they message me and tell me to contact using fake contact info as if they put in the effort to make things right . This is how terrible this place is do not stay here it’s rank ……original:im waiting for a guy to come to the hotel desk cause there is only one guy apparently to check folks in and he’s not here at the desk at 5 mins currently how long does one wait ? I had a room reserved with a king bed bed clearly that means two queens . The room itself was nice the tvs are junk bad sound and look like they are lagging when watching live tv … It got worse the water pressure for a shower was awful after working 12 hours in the Reno muggy heat , I can do better with a cup of water and pour it on my head . Brought it up to the lady at checkout but she just was shocked I wasn’t happy as the guy who checked me in was next to her . And gave me the sorry you weren’t happy line . So I recommend shopping around and the parking lot is awful they want hotel quests to walk far but casino quest get super close parking I get it it’s a suckers thing they want that money and not to be hospitable
• RM

  Robb McKay

  Aug 15, 2026
  5.0
  I love this place and come back as often as I am able. The rooms, gaming, restaurants & spa are second to none. Adriana Neri is an amazing host that caters your visit to the occasion. She is a lovely person that prioritizes your enjoyment. I've been to Atlantis Reno 3 times this summer and it never disappoints. From an early summer clear my mind trip, stopping on a roadtrip with my 13 yr old, and my end of summer celebrating my 58th birthday, Adriana made each trip special. The staff is so engaging and really go out of their way to greet you and be authentic; including housekeepers, wait staff, servers, bartenders, & dealers. I've made a lot of friends throughout the property. Naomi will always be my favorite hardworking bartender, but Tony is the rock that must walk 20 miles in a shift keeping it together. Thank you to the sweet server that appreciated me complimenting her change in hair, your natural curls are 🔥. You made a special point of coming back to tell me I'm not old. 😀 All of the roulette dealers that were professional but allowed me to let loose. A shout out to the amazing spa, Gabriel and your Swedish Massage changed my life. I cannot say enough about Atlantis Reno, it's got everything you could ever want all in one place! Remember to tip all staff well, they deserve it, and you might be surprised that you'll end up better for it too!

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