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David McConnell
2 days ago
called katrina before coming .didn’t know my message was going to hosts day off. phone should go to someone thats working. trying to get same comps as earned in the past. lost more and received less. katrina didn’t appreciate our business. cafe food was only so so.
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Katie Robinson
4 days ago
If you’re on vacation and hoping to get some rest this is not the place to stay! Construction going on in the rooms and they start around 7 AM! So loud and impossible to sleep through. It’s so irritating ! I have been staying here for years and never had a complaint . And I understand … things need upgrades and such. But at 7 AM??!! 😡
★☆☆☆☆
Absolutely unacceptable.
I checked into this hotel expecting a restful stay, but instead I was woken up at 4:30 a.m. by a blaring alarm that continued until 6:30 a.m. For two straight hours, there was no peace or quiet, making it impossible to sleep.
By 6:30 a.m., I'd had enough. I packed my belongings, checked out, and walked away—even though I still had two prepaid nights remaining on my reservation. That's how unbearable the experience was.
A hotel's primary purpose is to provide a place to rest. When guests can't even get basic sleep, something is seriously wrong. I won't be returning, and I can't recommend staying here.
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Danielle B Mayoh
Jul 2, 2026
We are locals and we come in quite a lot. We have gotten to know several of the cocktails waitresses but one stands out. Her name is Araceli. She goes above and beyond what is expected every single time. She remembers us. Remembers what we order and asks us if she can help even if we aren’t in her section. She is so friendly and kind. Fantastic service from the whole resort but she stands out every time!!
I’ve stayed in a lot of hotels having traveled extensively for business, and I know that they get heavy traffic and wear, so it takes a lot for me to leave a bad review. I booked a two-bedroom suite in this resort after staying here numerous times in the past, but this stay was highly disappointing and not the quality I expect when paying for a suite. There was only one bathroom that adjoined the bedroom with a sliding pocket door, and it literally only closed half way, with a second bathroom door that opened to the living area. Meaning that any private bathroom time was only possible if you made an announcement to whoever was in the living area to stay there, and then banished whoever was in the bedroom to the living area before closing that door, too. A bathroom door that only closes half way? Really? Factor in that the tv had weak or no internet signal and only worked intermittently, and the bedroom curtains were dangling at one end which made it impossible to block the light, and I’d say that the rate charged for this suite was laughable. The whole suite looked tired, scuffed up and beat up, like it had seen better days.