The STRAT Hotel, Casino & Tower

Reviews

• WM

  william macias

  6 days ago
  5.0
  August 22–23, 2026 ⭐️⭐️⭐️⭐️⭐️ THE STRAT LAS VEGAS — TWO DAYS, ONE HELL OF AN EXPERIENCE. 🌆🔥 I spent two days at The STRAT and genuinely walked away impressed—not just by the property, but by the people who make the entire operation work. Las Vegas is loud, chaotic, busy, and constantly moving. Having a place where you can come back, breathe, reset, and actually feel taken care of makes a huge difference. The team delivered exactly that. Every interaction I had was friendly, professional, helpful, and effortless. Different departments, different employees, same consistent energy: they cared. That’s what stood out. From housekeeping and guest services to the front desk and everyone working behind the scenes, there are countless people responsible for making a property this large function. When everything feels seamless from the guest’s perspective, that’s a testament to the team. And I noticed. The STRAT also has something I really appreciate: personality. You’re in Vegas, and the property embraces it. The views, the atmosphere, and the unmistakable Vegas energy make it memorable. But ultimately, it’s the people who make a stay. Massive shout-out to the entire STRAT team for the professionalism, patience, kindness, and genuine hospitality. Wagyu-level service isn’t about being pretentious. It’s about doing the fundamentals exceptionally well. Be welcoming. Be helpful. Pay attention. Solve problems. Treat people like people. Make it effortless. That’s what I experienced. I don’t always travel with a perfectly planned destination. Sometimes I’m simply moving forward and figuring out the next chapter as I go. The STRAT became part of that chapter, and I’m genuinely grateful. Five stars without hesitation. ⭐️⭐️⭐️⭐️⭐️ Six-star, white-glove, Vegas-style hospitality. Thank you, STRAT, for being part of the journey. 🌆🔥
• MG

  Major League Entertainment Group

  Aug 28, 2026
  1.0
  DISAPPOINTED-It started in July 17 when I decided to give this Hotel a try. The first night, they had to change my room twice because the A.C. was not working and the maintenance guy could not fix it (This doesn't account for the long walk from the room to the Chek-In lobby after they told me the first time to come get a new key for the second room without telling me to bring down my luggage) Now, because of this "inconvenience", the front desk personnel, Izabella, promised to make all of this up to me by giving me discounts if I give them a second chance along with a day voucher for food and I believe a massage. Well, I decided to take them up on their offer and booked another stay for August 21, 2026. This time I booked the "Boulevard Suite", First, needless to say, I did not get any of the perks that I was promised, but I was also too tired to even have a discussion about it. Additionally, the Suite is just a bigger regular room that's outdated- The head board was pealing, the mattress is uncomfortable, the shower water pressure is ridiculously low, the carpet is debatable and the view I thought I was getting-let's just say I left my blinds closed. Lastly, I needed a late check out because my flight was later on that evening and the attendant with no name badge who also wouldn't give me her name told me after calling "Nick" her manager several times that I needed to pay for a late check out. When asked for "Nick's" full name, she told me she's not allowed to tell me. So...Thanks and will never come back !!!
• JR

  Judy Reaves

  Aug 21, 2026
  1.0
  Since it was sold a few years ago, the STRAT has steadily declined in all areas. I only went because they gave me 3 free nights based on prior trips. Then they pushed me to "upgrade" for $35. Extra to a nicer room,refurbished. The bed was lumpy, the sheet was so old it had holes. The coffee maker did not work, the bathroom faucet handle came off in my hand and the safe had a low battery notice. Since I slept in the first day, the room was not serviced. They provided one wash cloth, 2 worn hand towels and 2 bath towels. I had to ask for more towels since they didn't service the room the 3rd day either. They do not have bellman any more. Since I have to use a walker, I made enough noise that someone came to my car to take my bags to the room. Oh yes, the first room, the bathroom light did not come on. I had to go all the way back down to the check-in desk to change rooms and get new keys. Since I could not manage my bags with the walker, I used the valet service, which cost me $118. For babysitting my car for 3 days. I used Uber for convenience. I treated myself to a meal at the Top of the World restaurant. It rotates and you see all of Vegas from high up.What used to be free, a table on the outside rotating area now costs an extra $25. I paid it since was a memorial trip having been in Vegas with my deceased husband monthly for ten years. Having had too many bad seafood meals lately, I chose the stuffed chicken breast for a low of $52.yes, that's the price! It was AWFUL! BONE DRY. I had saved my appetite for this meal, so ate most of it instead of complaining. When my excellent waiter, Waylon, asked me, I told him. He supposedly told the Chef and they comped my delicious cheesecake. All in all, I would never go back, even for more "free" rooms. It has gone down hill so badly, so sad.
• SJ

  shane jolley

  Aug 17, 2026
  3.0
  Severe Frontline Breakdowns & False Profile Notes (3 Stars) We’ve stayed here before with zero issues, but our first 30 hours were an absolute nightmare of frontline hostility, false folio notes, and maintenance failures. ​Check-In & Safe Delay: We verified a $49 Friday rate over the phone. Asking a calm 4-second question at check-in about a $10 increase was met with defensiveness and threats to "pull phone tapes." We paid immediately without holding up the line. Then, after driving 5+ hours straight from San Diego, we lost 40 minutes waiting for security to open a jammed room safe. ​ADA Roadblocks & Weaponized Note: At the Rouge box office, I explained my disability requires a table to lean against. The agent told me to stand against a railing for 90 minutes or pay an upcharge, threatening refusal of service when I cited Title III of the ADA. I paid the higher tier anyway and picked a table in the back to avoid blocking anyone, yet our hotel BOGO voucher was split into two 50% tickets to bill an extra fee. Afterward, I had a calm, manager-to-manager chat explaining you can't refuse service over ADA accommodations—something I’ve only done twice in my career for extreme misconduct, never for staff errors. We talked about life and I mentioned it's handy having family who owns a law firm. My physical tremors from standing were likely misread as anger. Panicking over his violation, he put a false note on our folio claiming we threatened legal action. If I wanted to make a scene, I wouldn't have bought tickets. ​Broken Bed & 1:00 AM Hostility: Thursday night, we discovered both box springs were completely shattered. Night staff yelled about the legal note and hung up. I called back multiple times refusing to drag all luggage to the lobby at 1:00 AM to avoid being soft-evicted. Even after de-escalating, they refused to bring keys up; I had to limp down to the desk on an injured foot. We were moved to a room with broken AC, worn 18-year-old mattresses, and two Queens. Due to nerve damage, I require a King. My wife had to sleep across the room—the first night in 25 years of marriage we couldn't sleep together. ​The Upsell & Missed Amenities: Friday, a gaming manager spent 15 minutes listening with empathy, leading to an offer of a $29 Saturday extension. While a good rate, Thursday’s broken room wasn't comped yet, meaning our only option to salvage the trip was paying more ($29 + $25 parking) while walking on eggshells. Upstairs, staff couldn't process our 50% Big Shot ride coupons, ruining a surprise for my wife. In hindsight, I should've paid full price, but in the moment, it felt wrong rewarding a broken system. Across 5 days, both the 8th and 24th-floor pools closed after brief storms and never reopened all day while other resorts stayed open. ​Checkout Resolution: Sunday checkout was handled with real leadership. Supervisor Tiera took complete ownership, worked with GM Mr. Dice, listened without excuses, and comped the broken-bed night to make our folio at least even but nothing more. ​The gaming manager, Tiera, and Mr. Dice showed real hospitality. But spending 30 hours fighting false notes, broken box springs, and ADA pushback is not a Vegas vacation. Refunding an uninhabitable room is basic fairness, not a bonus. We’d consider returning, but basic dignity shouldn't require a battle with management just to leave on decent terms. It's sad really because we absolutely loved the casino floor but we're literally too afraid to leave our room to go gamble. Over what, I still didn't know!
• CP

  Cody P

  Aug 15, 2026
  3.0
  For us, the Strat, while mostly good, was a mixed bag. Pros: Easy parking. The parking lot was easy to get in and out of, the directions were simple, and plenty of parking was available. At the time of our stay (August 2026), it was $22 per day and we paid for it via the QR code they encourage you to scan which was super easy. It also made coming and going simple. The casino floor was (mostly) lively and energetic without being too chaotic. A few bored looking dealers though. The directions to different areas of the resort were also well labeled. A few fun stores and convenience stores with snacks and drinks too. Check-in was easy with self serve kiosks with no waiting and traditional lines if you’re anti-technology. The observation deck was neat, especially at night with all the lights and a good view of the Sphere in the distance! Though you can’t see much of the other famous resorts in the distance due to the curve in the Strip. If you’re a guest, go to the front desk for deals to go up to the observation deck and /or the rides, we got up there for $30 total otherwise it would have been about double. Cons: The timeshare vultures. These people float around the entrances and exits of the casino floor trying to stop nearly every guest to go to a timeshare meeting, and I HATE that. And they’re sneaky by trying to butter you up and not tell you what you’re possibly getting yourself into until you start piecing it together later after you’ve wasted quite a bit of time with them. The food options are limited and unexciting. There are a few generic restaurants on the main floor (hard to find and Vegas-typical overpriced in my opinion), an expensive restaurant called Top of the World on the observation deck, a basic sandwich / ice cream counter on the observation deck, a Starbucks, and that’s about all I remember seeing. The other resorts have much more interesting options in my opinion. We didn’t stay in the Strat the whole time we were in Vegas so this didn’t affect us too much. The front desk employee straight up lied to us at one point. This docked a whole star in my review. Long story short, we got a referral for the cheaper entry to the observation deck from the front desk employee as advertised in our room, and she told us that it was $15 for everyone in our room. Period. No matter how many people, $15 flat. She gave us a slip with her name on it which is why I call it a referral, so I’m sure they get some kind of bonus for each customer they get to go up the tower. Anyway, that $15 total was a lie to get us over there and then we had to reluctantly pay the $15 PER PERSON that it actually was just because we’re now all the way over there. Granted we wanted to go up anyway, but I felt cheated and it left a sour taste behind. The man at the desk we bought the tickets for the observation deck made it clear that this wasn’t the first time this has happened. The Strat needs to punish that kind of behavior. Lastly, the room we have mixed feelings on. We had the basic room and the room for the most part was great - good AC, good views, a decent bathroom with a nice shower, a comfy chair, and access to free ice at the end of each floor. The bed was not the most comfortable though; a bit on the firm side; the other budget resorts on the other end of the Strip had better beds. Having no fridge was also a bummer, though we knew this ahead of time. Overall, it was mostly good, I just wish they had better beds and more honest employees. The observation deck was neat though!