Holiday Inn Express & Suites Las Vegas - E Tropicana by IHG

Reviews

• BB

  Blurple

  Jun 20, 2026
  5.0
  Wonderful staff! Amazing amenities!
• SB

  Shell back

  Jun 1, 2026
  1.0
  Holiday inn express Tropicana My friend and I recently stayed at a Holiday Inn and were extremely disappointed with the level of customer service we received. While the hotel itself was adequate, our experience was significantly impacted by repeated negative interactions with a front desk employee named Luisa. From the moment we arrived, Luisa was consistently rude, dismissive, and unprofessional. Throughout our stay, she made sarcastic and unnecessary comments toward both of us, creating an uncomfortable and unwelcoming atmosphere. We had requested an early check-in weeks in advance and were told upon arrival that it was not possible. However, while we were waiting, another guest arrived hours after us, demanded an early check-in, and was not only accommodated immediately but was also given a room upgrade. Witnessing this level of inconsistency and favoritism was frustrating and disappointing. Hospitality is built on professionalism, fairness, and customer service, and unfortunately our experience reflected none of those qualities. Rather than feeling like valued guests, we felt dismissed and treated as an inconvenience. Luisa's behavior continued throughout our stay and ultimately overshadowed what could have been an otherwise pleasant visit. I hope management takes this feedback seriously and addresses these concerns. No guest should be made to feel unwelcome or treated differently than others without explanation. Based on this experience, I would be hesitant to stay at this location again. hours ago on Google Our stay at the Holiday Inn Tropicana was unfortunately a very negative experience due to the staff. From the moment we arrived, we encountered problems during check-in that were handled poorly. The situation escalated to the point where it felt like we were almost being kicked out, despite simply trying to resolve an issue. Rather than working with us to find a solution, staff members made an already stressful situation even worse. The experience did not improve at check-out. When we had a simple question regarding our bill, we were treated as though we were inconveniencing the staff and made to feel stupid for asking for clarification. There was a noticeable lack of patience, professionalism, and basic customer service. A hotel stay is about more than just the room—it's also about how guests are treated. Unfortunately, the staff's attitude throughout our visit left us feeling unwelcome and frustrated. We expected courtesy and respect but received the opposite. Based on this experience, we would not stay here again and would not recommend this property to others. no way you guys treated my daughters and excuse all disgusting. Your snarky remark, extra condescending tone your whole attitude towards was dismissive disrespectful, and disgusting. Nobody should want to stay at your hotel with the staff like that. Trip typeHoliday · Friends
• ES

  Emily Short

  May 31, 2026
  1.0
  Our stay at the Holiday Inn Tropicana was unfortunately a very negative experience due to the staff. From the moment we arrived, we encountered problems during check-in that were handled poorly. The situation escalated to the point where it felt like we were almost being kicked out, despite simply trying to resolve an issue. Rather than working with us to find a solution, staff members made an already stressful situation even worse. The experience did not improve at check-out. When we had a simple question regarding our bill, we were treated as though we were inconveniencing the staff and made to feel stupid for asking for clarification. There was a noticeable lack of patience, professionalism, and basic customer service. A hotel stay is about more than just the room—it's also about how guests are treated. Unfortunately, the staff's attitude throughout our visit left us feeling unwelcome and frustrated. We expected courtesy and respect but received the opposite. Based on this experience, we would not stay here again and would not recommend this property to others.
• EC

  Emily Carlson

  May 31, 2026
  1.0
  My friend and I recently stayed at a Holiday Inn and were extremely disappointed with the level of customer service we received. While the hotel itself was adequate, our experience was significantly impacted by repeated negative interactions with a front desk employee named Luisa. From the moment we arrived, Luisa was consistently rude, dismissive, and unprofessional. Throughout our stay, she made sarcastic and unnecessary comments toward both of us, creating an uncomfortable and unwelcoming atmosphere. We had requested an early check-in weeks in advance and were told upon arrival that it was not possible. However, while we were waiting, another guest arrived hours after us, demanded an early check-in, and was not only accommodated immediately but was also given a room upgrade. Witnessing this level of inconsistency and favoritism was frustrating and disappointing. Hospitality is built on professionalism, fairness, and customer service, and unfortunately our experience reflected none of those qualities. Rather than feeling like valued guests, we felt dismissed and treated as an inconvenience. Luisa's behavior continued throughout our stay and ultimately overshadowed what could have been an otherwise pleasant visit. I hope management takes this feedback seriously and addresses these concerns. No guest should be made to feel unwelcome or treated differently than others without explanation. Based on this experience, I would be hesitant to stay at this location again.
• MG

  Miltonjha Grier

  May 26, 2026
  5.0
  Stayed 5/22-5/25. The front desk staff was welcoming, friendly and polite. Anthony at the front desk was so helpful and personable. I really appreciated their hospitality. The security guard (tall, light skin, bald head) was friendly and my friends and I felt safe knowing he was there. The room was clean and just the right amount of space. The property was well maintained and literally close to everything we needed to get to. The pool was clean and cool. The free breakfast was so good to be free. Not boring. The best cinnamon rolls ever! Would recommend to anyone and I would stay here again when in town.

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