Encore at Wynn Las Vegas

Reviews

• KS

  Karthik S

  today
  3.0
  I recently stayed at Encore Las Vegas for almost a week, and I want to start by saying that the hotel itself was pretty good. The property, atmosphere, and overall experience were enjoyable. However, the reason I’m giving this hotel 3 stars instead of 5 is the lack of clear communication from the front desk, particularly regarding parking. When I first arrived at the hotel, I specifically asked the front desk about the parking arrangements. I was told that parking was paid, so naturally, I assumed I would have to pay every time I parked my vehicle. I frequently travel for business conferences, investor meetings, and other professional commitments, which means I’m constantly driving between different venues, plazas, restaurants, and meeting locations. During this particular trip, I actually had 2 vehicles with me. Since I was told parking wasn’t complimentary, I decided to leave my second vehicle at a property I own approximately 15 miles outside the city rather than incur additional parking expenses at the hotel. Now, here’s where things became extremely frustrating. I stayed at Encore for almost an entire week and ended up spending literally hundreds of dollars on parking for just 1 vehicle! Keep in mind that my second vehicle wasn’t even parked at the hotel because of the information I had originally received. For a luxury hotel where guests spend approximately $600 per night, I personally believe parking should be one of the basic conveniences offered to hotel guests, or at the very least, the parking policies and any complimentary benefits should be communicated clearly during check-in. I’ve stayed at numerous luxury 5-star hotels during my travels, and I have never experienced this kind of confusion regarding something as basic as parking. What disappointed me the most was what happened on the day of checkout. A very good friend of mine had previously mentioned that parking should actually be complimentary for hotel guests. Since I was already checking out and heading to the airport, I decided to verify that information myself. When I reached the parking exit ticket counter, I pressed the assistance button to speak directly with parking management. To my surprise, I was informed that parking was complimentary for hotel guests! I honestly couldn’t believe what I was hearing. How does that make any sense? I specifically asked the front desk about parking when I checked in, was told it was paid parking, and then spent hundreds of dollars throughout my stay, only to discover at checkout that complimentary parking was apparently available to hotel guests. If that was the policy applicable to my stay, why wasn’t I informed about it from the beginning? Why wasn’t this explained during check-in? Why did I have to find out from a friend and personally verify it with parking management? And what about the inconvenience of having to leave my second vehicle approximately 15 miles away because I was under the impression that I would otherwise have to pay for parking for both vehicles? Fortunately, I had an additional 15-20 minutes of buffer time before heading to the airport, which allowed me to stop and ask parking management about the charges. But what if I hadn’t had that extra time? I would have simply driven away without ever realizing that complimentary parking might have been available throughout my stay. That’s what bothers me the most. Guests shouldn’t have to investigate basic hotel policies themselves, especially when they specifically ask the front desk for clarification. I’m not complaining simply because parking costs money. I understand that luxury hotels have their own policies and fees. My concern is the conflicting information and the financial inconvenience that resulted from it. If parking was complimentary for my reservation, I should have been told that from the beginning. I was actually considering booking another stay at Encore next week, but after this experience, I’m seriously reconsidering whether it’s worth returning.
• SC

  Steve C

  4 days ago
  1.0
  Not the 5-star standard you pay for. ​We checked into our room at Encore only to find leftover food from the previous guest still sitting there. I physically walked down to the front desk to report it in person, and was met with: "This is the front desk, not housekeeping; what do you want me to do about it?" ​Later, we requested an extra fridge for the room. When it arrived, it literally still had the previous guest’s items inside it as well. ​You can’t make this up. For a luxury resort that charges premium rates and claims world-class hospitality, this level of housekeeping and front-desk apathy is completely unacceptable.
• CW

  caroline weber

  Oct 4, 2026
  1.0
  Absolutely disgusting and completely unacceptable This was my first time in Las Vegas, and I honestly cannot believe this is the experience I had at a hotel that is supposed to be one of the nicest in the city. We arrived around 8:40 PM with a 9:00 PM dinner reservation. At check-in, the front desk specifically told us that our room had just been renovated and that we were the first guests to ever stay in it. We get upstairs, pull back the sheets, and there is blood on the bed. BLOOD. In a supposedly brand new room. That is absolutely disgusting and completely unacceptable, especially at a luxury hotel like Encore. We were already rushing to make our dinner reservation, so we did not have time to go back downstairs, wait around, and change rooms. We called the front desk expecting them to actually take the situation seriously. Instead, they sent someone up to change the sheets and offered us a complimentary dessert. And somehow, they tried to send the dessert at 9 AM the next morning. What exactly were we supposed to do with a dessert at 9 AM after finding blood in our bed the night before? It was honestly insulting. We brought the situation up again at checkout, and the absolute best they could offer was $100 off our stay. That is laughable. We paid luxury hotel prices and ended up having to sleep in a room where we had literally found blood on the bed, and their idea of making it right was $100 and a dessert we did not even want at 9 AM. This was not a minor inconvenience. This was disgusting, completely unacceptable, and handled horribly from start to finish. The lack of urgency and the response from management was honestly shocking. This was my first time in Vegas, and I am genuinely so disappointed that this is what I will remember from my stay. Encore clearly has no problem charging luxury prices, but apparently the level of service and accountability does not match. I will never stay here again and I absolutely would not recommend this hotel to anyone. Finding blood on the bed is disgusting enough, but the fact that the hotel acted like $100 off made the situation acceptable is what really makes this experience unbelievable.
• DJ

  Debra Jones

  Sep 30, 2026
  1.0
  I genuinely enjoyed my stay at Encore, which makes writing this review even more disappointing. Unfortunately, after returning home, I discovered that three pieces of jewelry were missing from my belongings: my two-ring 14k gold wedding set and a white-gold cocktail ring, with a combined reported value of $8,200. I immediately contacted Encore and cooperated with their investigation. I was advised to file a police report, which I did with the Las Vegas Metropolitan Police Department. I also asked whether their investigation or security records showed anyone other than my husband and me entering our room. I was told they could not release that information to me, but that they would cooperate with police if law enforcement contacted them for follow-up information. After everything, the only thing Encore ultimately offered me was a copy of their incident report—which I did not need because I had already obtained my police report for insurance purposes. I was left without my jewelry and without any real answers. What makes this especially upsetting is that these weren’t simply expensive pieces of jewelry. My wedding rings were my everyday rings and had tremendous sentimental value. I also tipped housekeeping throughout our stay and had no reason at the time to believe anything was wrong. To be clear, I am not accusing any particular employee because I do not know what happened. I can only share what happened to me and how my report was ultimately handled. I travel frequently and normally stay at Four Seasons properties several times a year. I have never experienced anything like this or felt that I needed to place every piece of jewelry I brought into a hotel safe. I stepped outside of my usual hotel choice because Encore has a reputation for providing a comparable luxury experience. The property itself was beautiful and I enjoyed my stay while I was there, but losing $8,200 worth of jewelry—including my wedding rings—and being left with no meaningful resolution completely overshadowed that experience. I sincerely hope this never happens to another guest. Unfortunately, my first stay at Encore will also be my last.
• CC

  Christy

  Sep 30, 2026
  4.0
  We've now stayed at Wynn and Encore. We've always wondered which is better and now we have the answer. Very easy very clear by a landslide the Wynn is better. Starting with hotel registration, the staff at Wynn are above and beyond specatcular. They are kind, courteous and very accommodating. The staff at the Encore make you feel like their doing you a favor by letting you stay there. That was not expected at all. The view we had at the Encore was nicer than the Wynn which the Wynn still has spectacular views as well. The Encore gave us a view of the strip, golf course and the sphere. The Wynn we had the strip and the Lake of Dreams. I love golf so the view of the course from above was enjoyable. We had to find a housekeeper to clean our room. We left at 7am and returned at 2:00pm and no one had been by. Luckily they were kind and did tidy up our room. There's more obvious wear and tear in the Encore rooms. The carpet was a bit shabby and frayed around the edges, paint nicks and dust throughout. Still not as bad as other strip properties but you just expect much better at the Encore. Overall I would choose the Wynn over the Encore. Also we were at the Wynn last year for our 19th Anniversary. Bryan at Wynn registration had strawberries and a nice little note sent to our room congratulating us for 19 years. This year we stayed at the Encore for our 20th Anniversary....and NOTHING!! Nothing at all. We didn't come in expecting anything from either property BUT it was such a kind gesture for the Wynn to send something nice to our room and surprise us for our 19th anniversary. It just makes you feel that the Wynn cares more about their guests while Encore seems to be saying to their guest that your lucky they even let you stay there.

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