SureStay by Best Western Fernley

Reviews

• MM

  Maddy

  Aug 26, 2026
  1.0
  This hotel sent me straight into a panic attack. I had no other choice but to stay here for the night. This place is so disgusting it should be bulldozed and rebuilt. First room had BLOOD ON THE WALLS!!!!! Dirt…hair….mold everywhere. I had to move rooms three times before realizing that every room here is moldy. I had to go to the Walmart and buy my own pillows and blankets because the sheets were stained. The bed skirt is COVERED in dust. I also bought my own cleaning products and spent AN HOUR cleaning the room before I brought my belongings in. The only redeeming quality is the girl at the front is nice and seems to feel bad. But like???? How is no one quality checking the rooms???? For the love of god do better.
• CW

  Christian Wissenback

  Aug 23, 2026
  5.0
  The wonderful front desk staff saved me and my loved ones a room on VERY short notice for a fire evacuation. I can’t thank them enough! Y’all really came through today for us!
• JB

  Jessica Burton

  Aug 8, 2026
  4.0
  Room was very clean. I was pleasantly surprised
• AA

  Alana

  Jul 6, 2026
  1.0
  My family and I stayed a week at Surestay. The pictures online made the rooms look nice and clean. We were disappointed when we arrived after a 15hr drive. The first thing we noticed was pet hair and dirt all over one of the beds, obviously someone was cutting corners with their cleaning. The floor smelled of pee. The bathroom door's lock was broken, we had to push it then lift it just to get it to work. The shower would go from hot to cold, I had to keep adjusting it so it wouldn't burn me and the hot side of it was actually cold and the cold was actually hot. The room was dark. Lack of light, and the one light over the table was out. They did warn us about the tv only having 2 channels and the hot tub being out of service. The swimming pool had peeling paint, you can see it floating around in the water. Honestly, it was the worst hotel I've stayed in. The staff I met, however, were very very nice and made sure we got clean sheets immediately after hear there was pet hair all over them.
• MO

  Melissa Opper

  Jun 29, 2026
  1.0
  DO NOT STAY HERE. I’d give zero if I could Seems they are on a strict budget because the lady lost her mind over a small plate of powdered eggs. We were in the area for a funeral. Hotel was filthy, almost as filthy as the attitudes of the employees. I travel a lot for work and will make it a point to NEVER stay at a best western again. Shame on all of you who work there.

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