IHG Army Hotels Organ Mountains Inn - Historia

Reviews

• NG

  Nancy Gallegos

  Jul 11, 2026
  5.0
  Nice place. Very comfortable
• LB

  lady bug

  Jun 9, 2026
  1.0
  The management here is a disgrace. James A. is completely unfit to work with military families. He canceled our confirmed reservation without notice, left us stranded, and refused to take responsibility for anything. He does not follow policy, does not honor bookings, and does not care about the people he is supposed to serve. When asked for his supervisor’s contact information, he tried to pass off the hotel’s general number as if it belonged to his boss. It didn’t. This is not someone who should be in charge of anything, especially not a facility serving military personnel and their families.
• DI

  Darleen Israel

  Jun 9, 2026
  1.0
  BLUF: My confirmed IHG reservation was canceled without any notification, leaving my military family without lodging at check-in during a PCS move and causing significant hardship. I booked directly through the IHG website and received a confirmation email and reservation number. However, when I arrived to check in yesterday, the hotel manager informed me that my reservation had been canceled. I never received any cancellation email, phone call, or other notification. My reservation still appeared active on my end, and I had the confirmation details, yet the hotel said it could not accommodate me because it was fully booked. As a military family in the middle of a PCS move with two young children, this created a significant hardship. We were relying on staying on post to avoid extra travel costs and logistical challenges during an already stressful move. Learning on the day of check-in that we had no room was extremely frustrating. When I asked about a resolution and raised concerns that this could affect other guests, the manager said others had experienced the same issue and were directed to find lodging in Las Cruces. He advised me to contact IHG corporate because nothing could be done at the property level. My main concern is the lack of communication. If my reservation was canceled, why was I never notified? A confirmation email and reservation number should give guests confidence that their booking is secure. My advice to future travelers: even if you book directly through IHG and receive a confirmation email, call the hotel before arrival to verify your reservation. Unfortunately, a confirmation email alone may not be enough.
• SW

  Shantel W

  Apr 23, 2026
  1.0
  I booked a room online as my family and I are taking a trip through New Mexico. A day later my reservation was cancelled with no explanation given. I call to speak with the front desk and he stated that he didn't know why we were able to book the room since they had none available. I am truly disappointed. If you had no rooms available why would it allow me to book the room? Make it make sense. I understand if I needed to be moved for an active duty person, but tell me that.
• CP

  Cecile Paiva

  Feb 21, 2026
  5.0
  This is my second trip to base. First trip October 2025. Clean. Friendly. Comfortable bed. Spacious room & bathroom. Front desk staff were very pleasant and helpful. Plenty of parking. My second stay, Feb. 2026. We are actually staying in the room right across from the room we stayed in last time. Haha The bed and pillows are great! I slept very well. The rooms have 2 tvs, a couch and a kitchenette. My husband and I are not tripping over eachother. The tub is large with shelf room for all our stuff. Water pressure and temperature are on point!!! (Hubby says the shower head could be moved up just a tad and less hot water). I disagree. I like it hot! (He can turn it down. lol) This is the first time we had breakfast at the hotel. Amazing!! We had so many choices. Clean. Organized. Fresh. Delicious!!! Just what we needed so we can start the day packing up our son’s household and getting ready to move him. Both visits are a 12 out of 10 stars :-) Thank you!!

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