Holiday Inn Express & Suites Los Alamos Entrada Park by IHG

Reviews

• KK

  KC

  4 days ago
  5.0
  Top notch...I stay in Holiday inn Express as much as possible. This has been my most favorite. The view is amazing. The hotel is very nice, better than average. The front desk people are nice and professional, I've learned that says a lot about a hotel. Breakfast was good. The hotel was very nice and quite. Room 304 was a great one. Loved our stay. Great job I wish every holiday inn Express was this great.
• BB

  Beau Beckerson

  Jul 29, 2026
  5.0
  The room was very clean, it smelt very nice, and the view was amazing! Great place to stay in Los Alamos. The food was great, service was Ok. One complaint is that they only clean the room every three days so the trash would overflow but everything else was amazing!
• WJ

  Wendy Jackson

  Jul 22, 2026
  2.0
  After a long drive, I entered the hotel with a half hearted greeting from the check in staff. My husband came in afterwards and the staff gave him an enthusiastic greeting. She was gushing. I guess she prefers the company of men more than women. Then she was pushy with joining the Holiday Inn membership crap. She said we would get better rooms and rates. So I guess if I do not join their royalty program I would get a shitty room which we got, right on top of the front door. I was woken at 3am by someone talking loudly at the front door of the hotel. Not many choices in Los Alamos. I never understood how Holiday Inn can charge such high prices. Is it the ultra processed breakfast that everyone raves about? Oh yes we weren't even checked in so I couldn't log into the internet. But the Canyon Rim trail was fabulous. Nature saves the day.
• LG

  Lisa Green

  Jul 21, 2026
  5.0
  Excellent. Pool was very chlorine-y so we didn't go in. Everything else was great. Great continental breakfast and service all around.
• GC

  Gloria Caetano

  Jul 8, 2026
  1.0
  Extremely disappointing experience. The biggest issue was not being locked out of our room while I was ill and needed immediate access to a medication—it was how Assistant General Manager QUTELL ADDERLEY handled the situation. Instead of helping, she repeatedly accused us of not paying for the room despite our prepaid reservation. She also intentionally delayed restoring access to our room while my spouse pleaded with her saying I was unwell. What makes this even worse is that when we filed a formal complaint, the employee whose conduct was being reported turned out to be the same person who investigated herself and responded by email to our complaint. She referred to the person who abused my wife as "the team member who assisted you," creating the appearance of an independent review of another person when there was just herself. I will never recommend this hotel. The customer service standards at this property are far below what one would reasonably expect. After spending hundreds of dollars on our stay, we expected professionalism, courtesy, and basic customer service. Instead, we left with the impression that guest concerns are minimized, complaints are handled by the very employees being complained about, and accountability is largely absent. Moreover, the subpar service came directly from QUTELL ADDERLEY who is the Assistant Manager of the hotel. We have instructed all our employees from our company to not longer use this hotel We tried to assress this issue and get an investigation but the policy of the hotel is to assign employees to investigate themselves. Finally, also QUTELL ADDERLEY made unprofessional remarks about the other front desk employee, the staff member who checked us in, and while looking at the computer stated that it was “crap, just crap” referring to either the employee, ourselves, or the system. We tried to be patient and be fair, we would have like to resolve this case with the hotel acknowledging responsibility, unfortunally we lost hope after our case was assigned to the person who caused the issue.

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